Front desk agent Work, Jobs (with Salaries)

Front Desk Agent, The Savoy Hotel
FAIRMONT —London
- £36,316 a year
- Full-time
- Hospitality
- Hotel
- Human resources
- Employee assistance programme
- Employee discount
Quick apply
Guest Service Manager
Hampton by Hilton Manchester Northern Quarter —Manchester
- Part-time
- Maintenance
- Hotel
- Front desk
- Employee assistance programme
- Employee discount
Quick apply
Casual Front Office Agent
The Celtic Collection —Newport
- Hotel
- Front desk
Front Office Supervisor - maternity cover
Lighthouse Hotel Management —Luton
- £28,593.58 a year
- Weekend availability
- English
- Hotel
- Organisational skills
- Employee discount
Quick apply
Business Support Administrator
Beever and Struthers —Gatwick Airport
- Full-time
- Hospitality
- Customer service
- Microsoft Office
Transient Co-ordinator (Front Desk) Full Time
Delta Hotels by Marriott St Pierre Country Club —Chepstow
- Weekend availability
- Customer service
- Hotel
- Supervising experience
- Employee assistance programme
- Employee discount
Quick apply
5d
Luggage Porter - JW Marriott Grosvenor House
Marriott International, Inc —London
- Full-time
- Customer service
- English
- Hotel
- Employee discount
Business Administrator
Beever and Struthers —Gatwick Airport
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
Workplace Experience Agent (Front of House & Virtual Support)
Latham & Watkins LLP —London
- Full-time
- Remote
- Hospitality
- Spanish
- Customer service
- Employee discount
Advance Booking Agent
Amplify Guest Services —Moorgate Station
- £33,345 a year
- Full-time
- Microsoft Word
- Hospitality
- Microsoft Excel
Quick apply
3d
Front Desk Agent
OBS Hotel Limited —London
- Night shift
- Customer service
- Hotel
- Guest services
Receptionist/ Administrative Assistant
University College London —London
- £31,904 - £35,575 a year
- Full-time
- Microsoft Outlook
- Doctoral degree
- Customer service
- Annual leave
5d
Night Front Desk Agent
Pan Pacific London —London
- Full-time
- Hotel
- Hotel experience
- Annual leave
- Employee assistance programme
Quick apply
2d
Front Desk Agent- The Westin Grand Cayman Seven Mile Beach Resort & Spa
Pyramid Hotel Group —Grand Cayman
- £7.50 an hour
- Hotel
- Resort
- Annual leave
- Employee discount
4d
Guest Service Agent
Moxy - Reception —London
- £26,000 a year
- Weekend availability
- Hospitality
- Bar
- Hotel
Quick apply
13d
Night Concierge
Rendall & Rittner —London
- £30,382 a year
- Full-time
- Hotel
- Employee assistance programme
- Employee discount
6d
Front Office & Reservations Agent
Motel One —London
- Full-time
- English
- Hotel
- Hotel experience
Quick apply
4d
Night Guest Service Agent
Moxy - Reception —London
- £26,439 a year
- Full-time
- IT
- Employee assistance programme
- Referral programme
Quick apply
Day & Night Guest Service Agent
Victory House - Reception —London
- £26,437 a year
- Full-time
- Guest services
- Employee assistance programme
- Referral programme
Quick apply
12d
Daytime Concierge
LRG —London
- £28,000 - £36,000 a year
- Organisational skills
- Time management
Quick apply
2d

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Front Desk Agent, The Savoy Hotel

FAIRMONT -
London

Quick apply

Job details

Full-time
£36,316 a year

Benefits

Season ticket loan
Company pension
Employee assistance programme
Employee discount

Qualifications

Hospitality
Complaint handling
Human resources
Front desk
Communication skills

Full job description

Company Description

The Savoy is one of the world's most iconic hotels. We are the original British luxury hotel, opened in 1889, and have a reputation for outstanding service excellence. We blend our rich history with innovation, and have played host to royalty, world leaders, and legends of the stage and screen. Today, we pride ourselves on creating special memories for our guests by delivering the very best in five-star luxury hospitality.

Our award-winning, colleague-centric culture truly differentiates us in the luxury hospitality marketplace. We offer competitive salaries and benefits, along with outstanding career development opportunities globally within Fairmont.

Top Ten (Big Organisations) – Sunday Times Best Places to Work 2025
HR in Hospitality Awards 2025:
- Excellence in Employee Experience
- HR Team of the Year
- HR Leader of the Year – awarded to our Director of People & Culture, Sally Webster
Institute of Hospitality Awards 2025
- Talent Development Team of the Year

Job Description

Job Title: Front Desk Agent

Department: Front of House

Salary: £36,316 (including service charge)

Inspired & Supported by: Reception Manager

Your purpose will be: First impressions are everything! As a Receptionist with The Savoy you have the opportunity to provide a welcome experience like no other. Your personalised greeting, care in Guest room selection and knowledge of the hotel will ensure our Guests have a lasting memory of their visit.

You will be accountable for:

Passionately and expertly creating a 5-star luxury guest experience, characterised by flawless efficiency and authentic emotional connection
Taking ownership of any guest request which comes your way seeing it through until completion

Your key responsibilities & contribution will be:

Reporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to the following:

Consistently offer professional, friendly and engaging service

Greet, check in and settle guest accounts while ensuring service standards are met
Assist guests regarding hotel facilities in an informative and helpful way
Administrative duties and assistance with the preparation of the Night Audit
Respond to each Guest who approaches Reception
Drive rate through up-selling room brands
Follow department policies, procedures and service standards

Follow all safety policies
Other duties as assigned
Paying keen attention to guest preferences and update profiles accordingly
Working different shifts including night shifts

Qualifications

What you will need to do this role:

Essential:

Minimum 3 years’ experience in a Front Desk related role in a luxury hospitality environment
Excellent communication skills, both spoken and written with the ability to build rapport quickly and communicate well with people of all levels
Enthusiastic and positive personality with the ability to build trusting relationships
Ability to multi task and problem solve in a fast paced environment
Keen eye for detail
Previous experience of guest complaint handling and going the extra mile to meet guest needs
Flexibility to work different shifts including night shifts
Knowledge of OPERA PMS

Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.

Additional Information

What’s in it for you?

Competitive salary, pension, and life assurance
31–33 days of holiday (including public holidays)
Cashback for wellbeing/healthcare expenses & Perkbox
Exclusive discounts:
- Savoy, Fairmont, Raffles, and Accor hotels (friends & family rates included)
- 50% off at American & Beaufort Bars, Afternoon Tea, spa, florist, and select Gordon Ramsay restaurants
- 20% off at other Gordon Ramsay restaurants and Restaurant 1890
Free stay at The Savoy after probation
Colleague restaurant, interfaith prayer room and wellness room
Laundry services for all colleagues
Gym access, cycle-to-work scheme and Virgin Active membership discount
Season ticket loan for commuting
Employee assistance program
Optician reimbursements, and local discounts for F&B and retail

Quick apply

Refine Your Search

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Front Desk Agent, The Savoy Hotel

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Day & Night Guest Service Agent

Daytime Concierge

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