Delivery manager Work, Jobs in Pencoed, Bge (with Salaries)

Service Delivery Manager
wavenet —Swansea
- Full-time
- Hybrid work
- Microsoft Office
- IT
- Communication skills
- Annual leave
- Work from home
Quick apply
Assistant Store Manager
Mountain Warehouse —Bridgend
- Full-time
- Customer service
- Training & development
- Retail management
- Annual leave
- Employee assistance programme
Quick apply
National Account Manager
AU Vodka —Swansea
- £50,000 - £55,000 a year
- Remote
- Customer service
- Business development
- Communication skills
Business Customer Services Manager
Welsh Water —Cardiff
- £55,924 - £63,515 a year
- Continuous improvement
- Team management
- No degree
- Free parking
- Annual leave
1d
Head of Training and Service Delivery
Wilmington plc —Cardiff
- Full-time
- Hybrid work
- Project management
- Team management
- Mentoring
- Annual leave
- Employee discount
2d
Customer Success Manager
SINGU —Cardiff
- Up to £65,000 a year
- Full-time
- CRM software
- In-person
Quick apply
8d
Area Manager, Amazon Logistics
Amazon UK Services Ltd. —Cardiff
- Full-time
- English
- Master's degree
- Continuous improvement
7d
Key Account Manager
Businessin Wales —Riverside ED
- From £35,000 a year
- Full-time
- Hybrid work
- CRM software
- Customer service
- Business development
Quick apply
4d
Talent & Learning Delivery Manager
Driver and Vehicle Licensing Agency —Swansea
- £30,485 a year
- Part-time
- Hybrid work
- Customer service
- English
- Presentation skills
- Annual leave
- Employee assistance programme
4d
Senior Project Manager – Technical Delivery
Cardiff Metropolitan University —Cardiff
- £53,301 - £61,759 a year
- Full-time
- Agile
- Leadership
- Communication skills
- Annual leave
2d
Shift Manager
Veezu —Cardiff
- Full-time
- Google Suite
- Management
- Customer service
Assistant Manager Counter Lead
Estee Lauder —Cardiff
- Communication skills
Sales Director
Willis Lease Finance Corporation —Bridgend
- CRM software
- Business development
- Travel
Land Manager
Taylor Wimpey —Cardiff
- Annual leave
- Employee discount
2d
Customer Account Manager
Orangebox —Cardiff
- £27,875 a year
- Full-time
- Databases
- Organisational skills
- In-person
- Employee discount
Quick apply
3d
Sales & Reception Manager.
Newport worktop and tiles LTD —Newport
- £13 an hour
- Part-time
- Salesforce
- Data analysis skills
- Business development
Quick apply
2d
Night Manager
ASDA —Ebbw Vale
- Weekend availability
- Customer service
- In-person
- Retail management
- Annual leave
- Employee assistance programme
Branch Manager
City Plumbing —Swansea
- Full-time
- Communication skills
- Annual leave
- Employee assistance programme
Trainee Store Manager
Deichmann —Cwmbran
- £30,500 a year
- Full-time
- Customer service
Branch Manager
Travis Perkins —Newport
- Weekend availability
- Customer service
- Mentoring
- Training & development
- Employee discount
9d

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Service Delivery Manager

wavenet -
Swansea

Quick apply

Job details

Full-time

Benefits

Annual leave
Work from home
Employee assistance programme

Qualifications

Microsoft Office
Profit & loss
Telecommunication
ServiceNow
IT
Communication skills

Full job description

Company Description

Wavenet is a managed services provider offering cybersecurity, communications, and connectivity that grows with our customers’ businesses – no matter what the future holds.

Since 2000, we’ve been keeping businesses connected.

At Wavenet, we don’t just provide solutions for today but for tomorrow, too. We’re always thinking ahead of the technology curve, so our customers feel confident that when they work with us, we’re striving to make their business future-proof.

Customer success is our success. We go the extra mile in providing superior service quality and unparalleled customer experience, becoming an extension of your business, and always delivering on our promise to make their business brilliant.

Job Description

Are you passionate about delivering exceptional customer service and driving continual service improvement? We’re looking for a Service Delivery Manager to act as the key point of contact for assigned customers, ensuring we deliver against contractual commitments while identifying opportunities for service and revenue enhancement.

This is a customer-facing and internally collaborative role, where you’ll be responsible for managing customer relationships throughout the service lifecycle—delivering clear communication, maintaining accountability, and driving satisfaction across all touchpoints.

Key Responsibilities

Own the customer contract and service obligations, identifying risks or gaps and implementing mitigation strategies.
Plan, lead, and document structured Service Review Meetings with key stakeholders.
Deliver comprehensive Service Management Reports and lead ongoing improvement plans.
Act as the escalation point for internal and external customer service concerns.
Partner with Account Management to align on strategic goals and drive new opportunities.
Review customer P&Ls to ensure contract profitability and efficiency in service delivery.
Monitor and report on KPIs, SLAs, and service performance to meet customer expectations.
Provide detailed business reporting and forecasting to internal and external stakeholders.
Support broader service initiatives and collaborate across departments to improve customer experience.

What Success Looks Like

High levels of customer satisfaction (NPS & service management surveys)
Strong customer retention and account growth
Increased revenue and identification of upsell opportunities
Profitability through cost-effective service delivery
Consistent SLA performance and service excellence

Qualifications

Experience & Qualifications

ITIL V4 Foundation (essential); additional ITIL modules are a plus
2+ years of experience in a customer-facing service management role
Background in IT, Managed Services, or Telecoms industry
Experience managing multiple customers/accounts
Proficient in Microsoft Office applications
Experience working with P&L and understanding commercial impacts
Familiarity with ServiceNow or similar ITSM platforms

Skills to Succeed

Exceptional communication skills (written and verbal), including executive-level engagement
Strong negotiation and influencing ability
Customer-centric mindset with a passion for delivering value
Resilience and ability to thrive in a fast-paced, demanding environment
Organised, self-motivated, and capable of managing competing priorities
Skilled at driving change, meeting deadlines, and leading improvement initiatives

Additional Information

At Wavenet, we offer more than just a job – we provide an exceptional environment and a wide range of benefits to support your success from day one. With us, you’ll enjoy a generous starting annual leave allowance, private medical coverage, discounted health plans, an eye care scheme, and comprehensive health and wellbeing programs, all backed by a dedicated in-house Wellbeing Team.

We believe in a strong work-life balance, rewarding your commitment with an additional day of annual leave each year, reaching up to 28 days. Here’s a closer look at what we offer:

Hybrid Working: A flexible hybrid model, typically 3–4 days per week in one of our offices, with the option to work from home where appropriate.
Annual Leave: Begin your journey with 25 days of leave, increasing by one day per year up to 28 days – our way of saying thank you for your dedication.
Health & Wellbeing: Your wellbeing is a priority. Enjoy private medical coverage, discounted health plans, virtual GP access, an eye care scheme, and a comprehensive employee assistance programme, all supported by our internal Wellbeing Team.

Ready to join the UK’s largest managed service provider?

Apply today or contact our friendly Talent Acquisition Team for more information.

Quick apply

Refine Your Search

delivery manager jobs in pencoed, bge

Service Delivery Manager

Assistant Store Manager

National Account Manager

Business Customer Services Manager

Head of Training and Service Delivery

Customer Success Manager

Area Manager, Amazon Logistics

Key Account Manager

Talent & Learning Delivery Manager

Senior Project Manager – Technical Delivery

Shift Manager

Assistant Manager Counter Lead

Sales Director

Land Manager

Customer Account Manager

Sales & Reception Manager.

Night Manager

Branch Manager

Trainee Store Manager

Branch Manager

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