Customer service supervisor Work, Jobs in Dundonald, Dow (with Salaries)

Supervisor
Funky Monkeys Dundonald —Dundonald
- £13.25 an hour
- Part-time
- Supervising experience
- Team management
- In-person
- Free parking
- Store discount
Quick apply
3d
Guest Service Supervisor
Hoidday Inn Express Antrim —Belfast
- £13.21 an hour
- Part-time
- Hotel
- Front desk
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
6d
Supervisor
House of Fraser —Belfast
- £31,450 a year
- Full-time
- Supervising experience
- Training & development
- Retail management
- Employee discount
Quick apply
4d
Supervisor
Holland & Barrett —Belfast
- £14 an hour
- Weekend availability
- Customer service
- Organisational skills
- Communication skills
- Store discount
- Employee assistance programme
4d
Assistant Store Manager
Lovisa —Newtownabbey
- £26,728 a year
- Retail management
- Leadership
- Employee discount
- Referral programme
Quick apply
NEW STORE OPENING – Boucher Park – Supervisor – Fully Flexible
Skechers UK —Belfast
- Full-time
- Customer service
- Merchandising
- Retail management
- Employee assistance programme
- Employee discount
Quick apply
7d
Team Leader - Ballygowan
Henderson Group —Newtownards
- £14.63 an hour
- Weekend availability
- Customer service
- Team management
- Training & development
- Employee assistance programme
- Employee discount
Supervisor Coffee Shop
Phin Coffee —Belfast
- Weekend availability
- Hospitality
- Inventory control
- Food service experience
Quick apply
Cafe Team Leader
Tesco UK —Newtownards
- £14.12 an hour
- Full-time
- Hospitality
- Sales
- Customer service
6d
Assistant Store Manager
Guess Europe Sagl —Belfast
- Full-time
- Customer service
- Travel
- Training & development
- Store discount
- Employee discount
Quick apply
Team Leader - Ballyhackamore
Henderson Group —Belfast
- £14.63 an hour
- Weekend availability
- Customer service
- Team management
- Training & development
- Employee assistance programme
- Employee discount
Retail Supervisor - Nights
Coastline Gaming —Belfast City Centre
- Part-time
- Computer literacy
- No experience needed
- Supervising experience
Quick apply
4d
Team Leader - Sunnyside
Henderson Group —Belfast
- £14.63 an hour
- Full-time
- Customer service
- Team management
- Training & development
- Employee assistance programme
- Employee discount
6d
Team Leader - Greystone
Henderson Group —Antrim
- £14.63 an hour
- Weekend availability
- Customer service
- Team management
- Training & development
- Employee assistance programme
- Employee discount
7d
Front of House Team Leader - Pret a Manger
Carebrook Ireland —Belfast
- £13.85 an hour
- Hospitality
- Customer service
- Supervising experience
Quick apply
Customer Service Retail Supervisor
Musgrave —Belfast
- Hybrid work
- Training & development
Quick apply
Team Leader
Card Factory —Downpatrick
- £13 an hour
- Customer service
- Leadership
Assistant Store Manager
Hotel Chocolat —Belfast
- Microsoft Word
- Customer service
- Computer literacy
- Employee discount
Senior Supervisor
Wool Tower ltd —Ballymena
- £11.50 - £13.20 an hour
- Part-time
- Supervising experience
- POS
- In-person
- Free parking
Quick apply
14d

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customer service supervisor jobs near dundonald, dow

Supervisor

Funky Monkeys Dundonald
Dundonald

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Job details

Permanent | Part-time
£13.25 an hour
3 days ago

Benefits

Free parking
Store discount
Employee discount

Qualifications

Front of house supervision
Closing procedures
Incident documentation
Shift management
Complaint handling
Supervising experience
Team management
Staff training
Customer interaction
Training & development
Cash handling
Leadership
Incident log maintenance
Team motivation leadership
Rota coordination

Full job description

The Company

Funky Monkeys is a large Soft Play Café, it is the ethos of Funky Monkeys that all customers should get excellent service in a clean, safe and relaxing environment and be served quality food and drink, presented well and be value for money.

Funky Monkeys is owned by SMS Platinum Group who own a number of leisure businesses, including the Air-tastic Entertainment brand. The company have seen substantial growth over the past 5 years and have plans to continue to grow. The company have an ethos of developing within and this could be an excellent opportunity to progress your career within our organisation.

The Scope/The Person

We’re seeking a proactive and dependable individual who leads by example during daily operations. As a Supervisor, you’ll support the management team, ensuring service standards are met. Maintaining a safe, clean, and customer friendly environment. You should be confident under pressure, solutions-focused, and ready to step up when needed.

Key Responsibilities/Deliverables

Managing Business Cost & Performance

Support the management team in the day-to-day running of the centre, ensuring smooth operations and contributing to an efficient, customer-focused environment.

Ensure team adherence to daily rotas and assist in implementing shift changes or cover where needed.
Maintain accurate records relating to shift activities, such as daily cash handling, incident logs, and team communications.
Ensure smooth handover procedures between shifts by communicating key updates and team responsibilities.
Promote a proactive approach to operational tasks, identifying any immediate issues and escalating to management when necessary.

HR & People Management

Support the management team in leading the front-line team, ensuring high morale, engagement, and accountability during shifts.

Lead by example during every shift by maintaining high standards of professionalism, teamwork, and performance.
Assist in welcoming, training, and coaching new and existing team members to meet company expectations and service standards.
Use versatility trackers or other tools as directed by management to help ensure team coverage across key areas.
Encourage a supportive work culture by promoting fair scheduling, good communication, and respect among team members.

Safety & Compliance

Ensure daily operational safety, hygiene, and compliance are maintained on the floor, in accordance with company procedures and legal requirements.

Follow and enforce all company policies and procedures during shifts, including safety, hygiene, and security protocols.
Ensure safe cash handling procedures are followed, including till operations, float counts, and end-of-day processes.
Report any incidents, accidents, or near-misses promptly to the management team and ensure the correct documentation is completed.
Monitor the cleanliness and upkeep of all operational and customer-facing areas, raising any maintenance issues to management.
Ensure that team members have the correct training for their roles and are following safety guidelines during daily operations.

Customer Experience and Service Levels

Deliver exceptional customer service during every shift and support the team in upholding company standards across all areas.

Lead the team in delivering a friendly, engaging, and efficient customer experience, using the FACT model as a guide.
Ensure that all customer-facing areas are presentable and that the atmosphere aligns with company service standards.
Ensure all rules and policies are followed by customers and staff, including participation guidelines and food and drink protocols.
Handle customer feedback, minor complaints, and queries in a calm and professional manner, escalating more complex issues to management.
Monitor team performance throughout the shift and provide immediate feedback or coaching when service standards fall short.

Essential Criteria:

1. Prior experience in a team leader or supervisory role within a customer service or operational setting.

2. Ability to lead a team on shift, uphold service standards, and handle day-to-day challenges confidently.

3. Strong interpersonal skills with the ability to support, motivate, and guide team members.

4. Comfortable working in a fast-paced, hands-on environment and escalating issues when necessary.

Job Types: Part-time, Permanent

Pay: £13.25 per hour

Expected hours: No less than 20.0 per week

Benefits:

Employee discount
Free parking
Store discount

Experience:

Team management: 1 year (preferred)

Work Location: In person

Quick apply

Refine Your Search

customer service supervisor jobs in dundonald, dow

Supervisor

Guest Service Supervisor

Supervisor

Supervisor

Assistant Store Manager

NEW STORE OPENING – Boucher Park – Supervisor – Fully Flexible

Team Leader - Ballygowan

Supervisor Coffee Shop

Cafe Team Leader

Assistant Store Manager

Team Leader - Ballyhackamore

Retail Supervisor - Nights

Team Leader - Sunnyside

Team Leader - Greystone

Front of House Team Leader - Pret a Manger

Customer Service Retail Supervisor

Team Leader

Assistant Store Manager

Senior Supervisor

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