Customer service coordinator Work, Jobs in Pershore, Wor (with Salaries)

Senior Customer Experience Coordinator
Gloucester Rugby —Gloucester
- £27,376 a year
- Weekend availability
- Microsoft Excel
- Customer service
- Organisational skills
- Free parking
- Health & wellbeing programme
Quick apply
10d
Clinical Admin Coordinator
Newson Health —Stratford-upon-Avon
- £26,737.00 - £26,737.28 a year
- Full-time
- Hybrid work
- Customer service
- English
- Microsoft Office
- Work from home
- Employee assistance programme
Quick apply
Service Coordinator
Mercury Hampton Ltd —Droitwich
- £27,000 a year
- Full-time
- CRM software
- Customer service
- Microsoft Office
- Annual leave
Quick apply
10d
Customer Sales Coordinator
mydentist —Gloucester
- Up to £28,000 a year
- Full-time
- Sales
- Communication skills
- Employee discount
Quick apply
Customer Service Logistics Coordinator
IPL Schoeller —Birmingham
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
Sales Support Coordinator
Belron —Bardon
- Full-time
- CRM software
- Sales
- Customer service
4d
Office Coordinator
A.J. Taylor Ltd Electrical Contractors —Malvern
- £28,000 - £32,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
- Free parking
- Life insurance
Quick apply
14d
Customer Experience Coordinator
Dutypoint —Gloucester
- Full-time
- Customer service
- Administrative experience
- Organisational skills
Quick apply
Service Coordinator / Scheduler
ASAP FIRE SYSTEMS LTD —Bromsgrove
- From £27,500 a year
- Full-time
- Maintenance
- In-person
- Phone etiquette
- Free parking
Quick apply
11d
Lead Contract Coordinator
National Grid —Warwick
- £40,000 - £45,000 a year
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Life insurance
1d
Export Coordinator / Warehouse Administrator
SCC —Birmingham
- £31,000 a year
- Monday to Friday
- Hybrid work
- Organisational skills
- Warehouse experience
- Communication skills
HR & Payroll Coordinator (FTC)
Sika —Redditch
- Full-time
- Hybrid work
- Analysis skills
- Human resources
- Annual leave
- Employee discount
Quick apply
Conference & Events Sales Co-Ordinator
Warwickshire County Cricket Club —Birmingham
- £25,000 - £29,000 a year
- Full-time
- Hospitality
- Sales
- Communication skills
- Free parking
Quick apply
10d
Team Coordinator - Tenant Find
Dwelly —Cheltenham
- Travel
- Leadership
- Annual leave
8d
Supply Chain Coordinator
Belron —Bardon
- £28,977 a year
- Full-time
- Customer service
- Microsoft Office
- Computer skills
2d
Central Purchasing Team Coordinator
Belron —Bardon
- £28,537 a year
- Full-time
- Oracle
- ERP systems
- Organisational skills
4d

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Clinical Admin Coordinator
Newson Health —Stratford-upon-Avon
Confident and comfortable communicating with patients by telephone and able to manage a high volume of inbound and outbound calls.
£26,737.00 - £26,737.28 a year
Quick apply
OOH Telephone Triage GP Bank
Oxford Health NHS Foundation Trust —Abingdon
GPs can either book ad hoc sessions (via an app or online) or work with the rota team to pre-book a number of regular sessions in advance.

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customer service coordinator jobs near pershore, wor

Senior Customer Experience Coordinator

Gloucester Rugby -
Gloucester

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Job details

Permanent | Full-time
£27,376 a year
10 days ago

Benefits

Free parking
Health & wellbeing programme
Cycle to work scheme
Company pension
Employee discount
Gym membership
Referral programme
On-site parking

Qualifications

Microsoft Excel
Customer service
Upselling
Organisational skills
IT
Leadership
Communication skills

Full job description

Main Purpose of the Job

At Gloucester Rugby, our supporters are at the heart of everything we do. We are looking for a highly motivated Senior Customer Experience Coordinator to help deliver an outstanding experience across every supporter touchpoint, while keeping day-to-day customer experience and ticketing operations running smoothly.

This role is key to making sure our supporters receive a responsive, professional and welcoming service, whether they are contacting us about memberships, match tickets, seasonal products or attending Kingsholm on a matchday. Alongside supporting the wider team and acting as an escalation point for more complex queries, the post holder will also take ownership of service standards and team performance, helping to drive KPIs across response times, customer satisfaction and sales activity.

This is a hands-on role. While there is a strong focus on leading team activity, improving performance and driving continuous improvement, the successful candidate will also be expected to support frontline service delivery directly, helping the team maintain a high standard of service during a period of change and reduced resource.

The role will oversee the effective use of Ticketmaster Sport XR and Microsoft Dynamics, support commercial objectives through strong service and sales delivery, and play an important part in continually improving the supporter journey.

This is a full-time position based at Kingsholm Stadium. The role requires the post holder to work Men’s and some Women’s matchdays and other events, with time off in lieu provided.

Key Accountabilities

· Support the day-to-day running of the Customer Experience team, helping to allocate workload, maintain service standards and keep supporter enquiries moving efficiently

· Deliver a consistently high standard of customer service across phone, CRM and in-person enquiries, ensuring supporters receive a professional, welcoming and solution-focused experience

· Take ownership of key Customer Experience KPIs, including service levels, response times, customer satisfaction and sales performance

· Monitor team performance, identify trends and take action to improve service delivery, team output and supporter experience

· Provide coaching, guidance and day-to-day support to Customer Experience and Ticketing Executives

· Act as the first point of escalation for complex, sensitive or high-priority supporter issues, taking ownership to achieve the right outcome

· Remain hands-on in frontline service delivery, supporting the team directly and helping to maintain service levels

· Ensure accurate processing of ticket sales, memberships, accessibility bookings and other supporter transactions

· Support the delivery of ticketing and membership sales campaigns, including renewals, promotions and targeted supporter communications

· Maximise opportunities to drive revenue through excellent service, upselling and proactive supporter engagement

· Lead customer experience delivery on Gloucester Rugby matchdays and major events, ensuring operational readiness and a positive supporter journey from arrival to departure

· Maintain strong working knowledge and best-practice use of Ticketmaster Sport XR and Microsoft Dynamics to support efficient, accurate and joined-up service delivery

· Identify and implement improvements to supporter journeys, team processes and ways of working to help the department perform more effectively

This is not an exhaustive list and other duties may be required when necessary.

Health and Safety at Work

To comply with the requirements of the Health and Safety at Work Act 1974 and associated legislation, you must adhere to the company’s safety rules and procedures and take all reasonable care to protect the safety of yourself and others.

This job description is intended only as a guide to the main responsibilities and is in no way intended to restrict any individual in the performance of other duties as required by the Company.

Qualifications, Experience & Knowledge

Essential

Proven experience in a customer service, ticketing or customer experience environment
Experience supporting or leading a team in a fast-paced setting
Strong organisational and IT skills including Excel, Word and CRM systems
Excellent communication and interpersonal skills
Strong attention to detail and problem-solving ability
Ability to work independently and as part of a team
Ability to work evenings and weekends as required on match days
Experience managing workloads, priorities, and performance.

Desirable

Experience within sport, live events, or ticketing environments
Experience using Ticketmaster Sport XR and Microsoft Dynamics
Experience analysing data and producing performance reports
Understanding of customer journey mapping and service design

Job Types: Full-time, Permanent

Pay: £27,376.00 per year

Benefits:

Company pension
Cycle to work scheme
Employee discount
Free parking
Gym membership
Health & wellbeing programme
On-site parking
Referral programme

Work Location: In person

Quick apply

Refine Your Search

customer service coordinator jobs in pershore, wor

Senior Customer Experience Coordinator

Clinical Admin Coordinator

Service Coordinator

Customer Sales Coordinator

Customer Service Logistics Coordinator

Sales Support Coordinator

Office Coordinator

Customer Experience Coordinator

Service Coordinator / Scheduler

Lead Contract Coordinator

Export Coordinator / Warehouse Administrator

HR & Payroll Coordinator (FTC)

Conference & Events Sales Co-Ordinator

Team Coordinator - Tenant Find

Supply Chain Coordinator

Central Purchasing Team Coordinator

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