Customer relations manager Work, Jobs in Hilton, Dby (with Salaries)

Customer Support Team Leader & Account Manager
Staytite —Nottingham
- £40,000 - £50,000 a year
- Full-time
- CRM software
- Sales
- Customer service
Quick apply
14d
Assistant Operations Manager
Ashbourne Community Transport —Ashbourne
- £29,000 - £35,000 a year
- Weekend availability
- In-person
- Leadership
- Sick pay
Quick apply
5d
Customer Service Coordinator
SLS Scientific Laboratory Supplies —Nottingham
- £26,300 - £27,500 a year
- Full-time
- Salesforce
- Analysis skills
- Financial services
- Free parking
- Annual leave
Quick apply
13d
People Advisor – Aftermarket Operations
Rolls-Royce —Derby
- Full-time
- Project management
- Team management
- Human resources
- Annual leave
2d
Assistant Communications Manager - Healthcare
Boots —Nottingham
- Full-time
- No degree
- Communication skills
- Employee assistance programme
- Employee discount
Customer Outcomes & Complaints Lead
Leek Building Society —Leek
- Up to £40,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- Analysis skills
- Continuous improvement
- Annual leave
- Sick pay
Quick apply
HR Business Partner
CEVALogistics —Ashby-De-La-Zouch
- Full-time
- Contracts
- Annual leave
- Employee discount
Area Manager
Nestlé —Tutbury
- Up to £65,000 a year
- Full-time
- Management
- IT
- Leadership
4d
Solutions Sales Manager - North West & West Yorkshire
Getinge Ltd. —Derby
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee assistance programme
- Employee discount
HR Business Partner
Etex Group —Burton-On-Trent
- Travel
- Human resources
- Communication skills
Assistant Communications Manager, Wellness
Boots —Nottingham
- Full-time
- SharePoint
- Employee assistance programme
- Employee discount
Sales Manager
First Fence —Swadlincote
- £40,000 - £45,000 a year
- Monday to Friday
- Human resources
- Leadership
- Annual leave
- Employee discount
Quick apply
3h
Strategic Partnerships Manager
VEYL LTD —Stone
- £26,000 - £85,000 a year
- Full-time
- Hospitality
- Business development
- Organisational skills
- Free parking
Quick apply
9d
Receptionist - Derby City
HM Prison & Probation Service —Derby
- £20,001 - £30,000 a year
- Weekend availability
- Hybrid work
- English
- Microsoft Office
- Presentation skills
- Annual leave
- Employee discount
People Business Partner
MHR INTERNATIONAL UK LIMITED —Ruddington
- Human resources
- Communication skills
- Employee discount
- Referral programme
Community Duty Officer
Affinity Learning Partnership —Burton-On-Trent
- £13.05 an hour
Nursery Manager
Little Plums Nursery —Nottingham
- £33,000 a year
- Full-time
- Management
- Customer service
- Microsoft Office
Quick apply
Contract Supervisor - Nottingham
Glendale Countryside Ltd —Nottingham
- £14.37 an hour
- Full-time
- Master's degree
- Bachelor's degree
- Continuous improvement
- Employee discount
- Sick pay
Customer and Trading Manager - Online
Sainsbury's —Sutton Coldfield
- From £31,700 a year
- Management
- Customer service
- Leadership
- Employee discount
10d
Human Resources Business Partner
Trelleborg Industrial Solutions - Engineered Coated Fabrics —Nottingham
- Travel
- Human resources
- Leadership
- Employee assistance programme
5d

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Customer Support Team Leader & Account Manager

Staytite -
Nottingham

Quick apply

Job details

Full-time
£40,000 - £50,000 a year
14 days ago

Benefits

Company pension

Qualifications

CRM software
Sales
Customer service
Microsoft Office
Continuous improvement
Team management
Organisational skills
Account management
Leadership
Communication skills

Full job description

Customer Support Team Leader & Account Manager

Sherwood Business Park, Nottingham

Competitive Salary + Bonus + Benefits

Lead People. Drive Customer Excellence. Grow Key Accounts.

Staytite Group is looking for a Customer Support Team Leader & Account Manager to lead our Customer Support Executive team while managing a portfolio of strategic customer accounts. This is a fantastic opportunity to join a well-established, family-owned business where you can make a real impact on both customer experience and business growth.

About Staytite Group

Established in 1978, Staytite has built a strong reputation as a specialist in industrial fastening solutions. Operating from locations in High Wycombe and Nottingham, with international distribution hubs in Dubai and Shanghai, we support customers across a wide range of global markets.

As part of the wider Staytite Group, we are committed to creating long-term partnerships, delivering exceptional service, and investing in our people.

The Opportunity

This is a hybrid leadership role combining team management (70%) and account management (30%).

You'll lead and develop our Customer Support Executive team, driving performance, service excellence, and continuous improvement, while also managing key customer relationships to support retention, growth, and profitability.

What You'll Be Doing

Team Leadership & Operational Excellence

Lead, motivate and develop a high-performing Customer Support team.

Conduct regular one-to-ones, performance reviews and development plans.

Coach and mentor team members to maximise engagement and performance.

Manage workloads, priorities and resources to ensure service targets are achieved.

Monitor KPIs and implement improvement initiatives.

Identify training and development opportunities.

Handle performance, attendance and employee relations matters.

Act as the escalation point for complex customer issues.

Review and improve processes, SOPs and operational efficiency.

Collaborate with Sales, Purchasing and Operations teams to deliver an outstanding customer experience.

Customer Experience

Ensure customer enquiries, quotations and orders are handled efficiently and professionally.

Champion a customer-first culture across the business.

Monitor customer feedback and implement service improvements.

Maintain consistently high service standards across all customer touchpoints.

Account Management & Commercial Growth

Manage a portfolio of strategic customer accounts.

Build strong, long-term customer relationships.

Identify opportunities for account growth, increased revenue and margin improvement.

Conduct customer reviews and business meetings.

Support forecasting, reporting and commercial planning.

Deliver solutions that meet customer needs while supporting business objectives.

What We're Looking For

Essential

Minimum 5 years' experience in account management, sales, senior customer service, or a similar customer-facing role.

Proven experience leading or managing a team.

Strong commercial awareness and experience supporting business growth.

Excellent communication and relationship-building skills.

Experience using CRM systems and Microsoft Office.

Ability to analyse data, identify trends and make informed decisions.

Strong organisational skills with the ability to manage multiple priorities.

Desirable

Experience within the fastener, engineering, or industrial sector.

Financial awareness including budgeting and margin management.

Personal Qualities

Customer-focused and commercially driven.

Inspiring and collaborative leader.

Highly accountable and results oriented.

Resilient, adaptable, and proactive.

Continuous improvement mindset with strong problem-solving skills.

Why Join Staytite?

This is a unique opportunity to join a growing business where you'll have the autonomy to shape customer support performance, develop people, and build lasting customer relationships.

You'll be part of a company that values expertise, teamwork, continuous improvement and long-term success.

Benefits

Competitive Salary

Performance Bonus Scheme

5% Employee / 5% Employer Pension Contributions

24 Days Holiday + Bank Holidays

Birthday Leave

Health Cash Plan

Long Service Awards

Apply Now

If you're an ambitious customer service leader who enjoys developing people, improving performance and building strong customer relationships, we'd love to hear from you.

Join Staytite Group and help us deliver exceptional service while driving sustainable growth for our customers and our business.

Quick apply

Refine Your Search

customer relations manager jobs in hilton, dby

Customer Support Team Leader & Account Manager

Assistant Operations Manager

Customer Service Coordinator

People Advisor – Aftermarket Operations

Assistant Communications Manager - Healthcare

Customer Outcomes & Complaints Lead

HR Business Partner

Area Manager

Solutions Sales Manager - North West & West Yorkshire

HR Business Partner

Assistant Communications Manager, Wellness

Sales Manager

Strategic Partnerships Manager

Receptionist - Derby City

People Business Partner

Community Duty Officer

Nursery Manager

Contract Supervisor - Nottingham

Customer and Trading Manager - Online

Human Resources Business Partner

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