Senior customer service representative Work, Jobs in Glasgow G51 (with Salaries)

Team Leader - Savings
Shawbrook —Glasgow
- Full-time
- Organisational skills
- Communication skills
- Banking
- Annual leave
- Employee assistance programme
5d
Dual Site Branch Manager, Kurt Geiger & Carvela Glasgow
Kurt Geiger —Glasgow
- Full-time
- Retail management
- Leadership
- Communication skills
- Employee discount
Quick apply
12d
Product Support Senior Specialist
Jaguar Land Rover —Irvine
- £95,000 - £119,000 a year
- Presentation skills
- Bachelor's degree
- No degree
- Annual leave
Senior Buyer
Balfour Beatty —Motherwell
- Hybrid work
- Analysis skills
- Presentation skills
- Travel
- Annual leave
Regional Engineering Supervisor - BBC
Emcor —Glasgow
- £46,000 a year
- Overtime
- Engineering
- Continuous improvement
- Team management
- Employee assistance programme
- Referral programme
Quick apply
Field Service Engineer L3 - Central Belt
Smiths Detection —Glasgow
- Full-time
- Schematics
- Customer service
- Computer literacy
Quick apply
14d
Women in Field Sales: Venue Sales Rep
Octopus Energy Group —Glasgow
- £26,300 a year
- Full-time
- Customer service
Quick apply
3d
Senior Design Manager - Transmission & Distribution (Glasgow, UK)
Burns & McDonnell —Glasgow
- Full-time
- PMP
- Engineering
- Microsoft Office
Senior Customer Service Representative - Stirling
Convatec —Stirling
- Full-time
- CRM software
- Data analysis skills
- Analysis skills
7d
Lead Accounts Receivable Representative
Thermo Fisher Scientific —Paisley
- Full-time
- Spanish
- Travel
- Data entry
4d
Sales Representative
Fallow Management —Glasgow
- £14 - £16 an hour
- Full-time
- Customer service
- Computer literacy
- Computer skills
- Free parking
- Health & wellbeing programme
Quick apply
1h
Senior Finance Business Partner [Business Improvement]
Network Rail —Glasgow
- £55,596 - £67,813 a year
- Full-time
- Analysis skills
- Budgeting
- Communication skills
5d
Senior Claims Adjuster
AIG Europe S.A. (U.K. Branch) & American International Group UK Ltd —Glasgow
- Microsoft Excel
- Communication skills
Quick apply
ServiceNow HRSD Business Analyst (Consultant)
Capgemini —Glasgow
- Hybrid work
- PMP
- Agile
- Communication skills

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senior customer service representative jobs near glasgow g51

Team Leader - Savings

Shawbrook -
Glasgow

Apply Now

Job details

Full-time
5 days ago

Benefits

Cycle to work scheme
Annual leave
Company pension
Discounted gym membership
Employee assistance programme
Employee discount

Qualifications

Customer service call handling
Stakeholder liaison
Microsoft Office Suite
Complaint handling
Performance management
Risk management
Organisational skills
Customer interaction
Team motivation leadership
Communication skills
Banking

Full job description

Shawbrook

Consumer Business

Glasgow, Scotland, GB

Posted on July 29, 2026

Employer reference: REF1648W

The Opportunity

Shawbrook provides finance to a wide range of customer segments that value the premium experience, flexibility and certainly we deliver. We are a purpose-led organisation, with a focus on delivering long-term sustainable value for all our stakeholders.

We have a diversified offering, with our innovative lending propositions tailored to meet specific customer needs in carefully selected markets across SME, Real Estate and Personal. Our products range from complex structured credit facilities for growth-focused businesses to mortgages for professional landlords and property investors, as well as simple loans for consumers delivered digitally. We fuel our lending through customer deposits, which we attract by delivering a premium experience, choice and consistently great value to smart savers.

The business model we have created is unique and difficult to replicate, with our ‘best of both’ approach combining deep human expertise with advanced digital, tech and data capabilities. This combination not only allows us to deliver excellent customer experiences, but to do so efficiently and at scale. We are proud of our innovative and agile culture, which drives consistently high employee engagement scores and makes Shawbrook an attractive destination for the best talent. If you’re willing to roll up your sleeves, contribute new ideas and believe anything is possible, you’re our kind of person.

Work with us because you:

Want to be part of a bank built for the dynamics of the modern world
Relish a challenge and enjoy a fast-paced, innovative and hardworking culture
Enjoy finding new and better ways to solve complexity and make things happen
Want to belong to a diverse culture that stands shoulder to shoulder with minority and underrepresented groups
Care about society and the environment and want to be part of a business that cares too
Want to continue to grow professionally and be the best version of yourself

The Role & Responsibilities

Guide and lead a team of Customer service representatives and supporting the overall Savings Operation. Help ensure our customers are serviced with empathy, efficiently and without error. To work as part of a management team to help achieve both personal and business objectives.

Key Responsibilities

Manage and Organise their team of customer service agents, monitor queues and provide daily reports/updates on performance and task management.
Plan and facilitate Team Meetings, 121’s, Coaching, call monitoring and general work sampling of the customer service agents. This will also include performance plans and probation reviews.
Oversee the individual and collective performance/output of the Agents in their team. Ensure all quality checks are shared and responsible for HR issues (annual leave, absence, Disciplinary etc), Risk events and Complaint management.
To support implementation of the business/department behaviors into both the core customer service and outsourced/partners teams across Retail.
Support with customer calls/secure messages when the business requires support – escalations, complaints and complex cases which requires senior involvement.
Support with Adhoc payments/tasks, TL mailbox requests, recruitment and Advanced access.

The Person

A leader who can inspire a team and develop individuals. Able to provide constructive feedback focusing on reward, recognition and encouragement.
Banking or financial services experience – Working within a front facing Customer service team essential
Previous Managerial experience required -preferably in a contact centre environment
Experience in delivering coaching/training and 121’s
Demonstrate strong stakeholder management skills
Evidence of Risk management framework displayed
Customer focused – TCF experience
Ability to produce/review process maps and procedure manuals
Advanced Writing and literacy skills
Competent with Microsoft Office
Complaint handling experience
Self-motivated and driven with high personal standards and personal goals.
Be proactive and innovative.
Able to inspire and leads others to achieve challenging results.
Excellent planning and organisational skills.
Resilient and able to adapt in an ever changing, fast paced environment.
Advanced verbal and written communication skills
Ability develop effective relationships built on respect.
Open minded and flexible; a ‘can-do’ approach with the ability to innovate and continuously improve all aspects of the administrative environment.

Reward

Your Wellbeing - We take your health and well-being very seriously by providing a range of benefits to give you and your family peace of mind. These include:

Market leading family friendly policies such as access to our Maternity, Adoption and Paternity policies from Day 1 of your employment
Free access to Headspace, a mindfulness & meditation digital health app
Free access to Peppy digital health app that offers personalised support through fertility treatment becoming a parent or menopause
EAP (Employee Assistance Programme) - Offering you support on a wide range of subjects including financial concerns, mental wellbeing and more general queries around family, work, housing and health
Cycle to work scheme
Discounts on gym membership
Contributory pension scheme & death in service

Your Lifestyle - It’s important you strike the right balance between your work and personal life. We provide benefits to support you when at work and when you’re enjoying your leisure time.

Minimum of 27 days holiday per year
Option to buy or sell holiday days through our flexi-holiday scheme
Discounts on gym membership nationwide
Access to discounts on a range of high street and online brands
Community support and charitable giving

Your Contribution - We’re focused on rewarding those that go the extra mile in helping us achieve our goals.

Participation in our annual discretionary bonus scheme designed to reward your contribution to our success
Proudly Shawbrook recognition scheme focused on recognising our role models and thanking our colleagues for a job well done

Apply Now

Refine Your Search

senior customer service representative jobs in glasgow g51

Team Leader - Savings

Dual Site Branch Manager, Kurt Geiger & Carvela Glasgow

Product Support Senior Specialist

Senior Buyer

Regional Engineering Supervisor - BBC

Field Service Engineer L3 - Central Belt

Women in Field Sales: Venue Sales Rep

Senior Design Manager - Transmission & Distribution (Glasgow, UK)

Senior Customer Service Representative - Stirling

Lead Accounts Receivable Representative

Sales Representative

Senior Finance Business Partner [Business Improvement]

Senior Claims Adjuster

ServiceNow HRSD Business Analyst (Consultant)

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