Customer care manager Work, Jobs in Dundee, Dnd (with Salaries)

Customer Experience Manager (Customer Operations/Fulfilment & Planning Manager)
Halley Stevensons Ltd —Dundee
- From £1 a year
- Full-time
- Sales
- Customer service
- ERP systems
- Life insurance
Quick apply
Assistant Operations Manager
Unite Students —St. Andrews
- £32,000 - £35,000 a year
- Hospitality
- Customer service
- Supervising experience
- Annual leave
- Employee assistance programme
Retail Services Manager
Dundee University Students Association —Dundee
- £39,599 - £39,600 a year
- Monday to Friday
- Hospitality
- Sales
- Customer service
- Annual leave
- Employee discount
Quick apply
Floor Manager
Frasers —Dundee
- £35,950 a year
- Full-time
- Customer service
- Merchandising
- Retail management
- Employee discount
Quick apply
Residential Lettings & Property Manager
Westport Property Ltd —Dundee
- £25,420 - £28,000 a year
- Full-time
- Sales
- Customer service
- Maintenance
- Free parking
Quick apply
Store Manager - Convenience - Dundee
Morrisons —Dundee
- Weekend availability
- Customer service
- Leadership
- School
- Annual leave
- Employee discount
Quick apply
Regional Sales Manager
Scot JCB Group —Forfar
- Full-time
- Sales
- Customer service
- Microsoft Office
- Annual leave
- Employee assistance programme
12h
Assistant Front Office Manager
Valor Hospitality —St. Andrews
- £32,000 a year
- Hospitality
- Management
- Microsoft Office
- Employee assistance programme
- Employee discount
Quick apply
Account Manager
LKQ Corporation —Perth
- Full-time
- Communication skills
- Annual leave
- Employee assistance programme
The Liar Bar Venue Operations Manager
Dundee University Students Association —Dundee
- £29,743 - £29,744 a year
- Overtime
- Hospitality
- Bar
- Administrative experience
Quick apply
5d
Bar and Restaurant Manager
City Centre Pubs Dundee —Dundee
- Full-time
- Hospitality
- Bar
- Customer service
Quick apply
Duty Manager
Premier Inn —Glenrothes
- Up to £13.86 an hour
- Part-time
- Hotel
- Organisational skills
- Leadership
- Employee discount
Quick apply
Business Development Manager (BDM) - Glenrothes - Circa 41k Basic - 53k OTE Uncapped
Yell Ltd —Glenrothes
- £35,875 a year
- Full-time
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply
Store Manager - Convenience - Leven
Morrisons —Buckhaven and Methil
- Weekend availability
- Customer service
- Leadership
- School
- Annual leave
- Employee discount
Quick apply
4d
Head Receptionist
Vets for Pets —Perth
- £28,500 a year
- Part-time
- Computer literacy
- Team management
- Leadership
- Employee discount
9d
Assistant Hospitality Floor Manager
Loch Leven's Larder —Kinross-shire
- From £28,000 a year
- Full-time
- Hospitality
- Sales
- Customer service
- Employee discount
Quick apply
Designate Deputy Store Manager
B&M Retail —Dundee
- Weekend availability
- Leadership
- Employee discount
Customer Service Team Leader
Stagecoach —Perth
- £34,056 a year
- Full-time
- Management
- Customer service
- Continuous improvement
13d
Bonar Hall Venue Operations Manager
Dundee University Students Association —Dundee
- £29,743 - £29,744 a year
- Overtime
- Hospitality
- Administrative experience
- University
Quick apply
5d
Team Leader
ESP Group —Arbroath
- Full-time
- Customer service
- IT
- Leadership
- Flexible schedule
Quick apply

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Customer Experience Manager (Customer Operations/Fulfilment & Planning Manager)

Halley Stevensons Ltd -
Dundee

Quick apply

Job details

Permanent | Full-time
From £1 a year

Benefits

Company pension
Life insurance
On-site parking

Qualifications

Sales
Customer service
CIPS
ERP systems
Logistics
Sales administration
Numeracy
Production planning
B2B
B2B sales
IT
Leadership
Communication skills

Full job description

Looking for a career where your work really matters – and where you’ll share in the success of the business? Join us at world leading specialists in waterproofed textiles Halley Stevensons, a proud employee-owned company, where every team member has a real stake in our future.

About the role

Do you have a passion for providing exceptional customer service and continuous improvement? We're searching for a dedicated Customer Experience Manager to align customer commitments, production plans & dispatch activity.

Role purpose

To lead the fulfilment function from order confirmation through production planning, delivery management, logistics coordination and dispatch. The Customer Experience Manager ensures that customer orders are visible, prioritised, planned, progressed and shipped in line with realistic commitments.

The role requires strong commercial understanding, practical knowledge of manufacturing processes, and the ability to coordinate across Sales, Production, QC, Operations, Warehouse and Finance. It should improve delivery reliability, customer communication, order book control and cost-effective logistics performance.

Key responsibilities

Management of the following functions and team

Order Fulfilment - ensure customer orders, specifications, delivery dates, pricing references and special requirements are accurately captured and communicated.

Production planning & scheduling - translate customer demand and delivery priorities into a practical production plan with Production and Operations colleagues.

Logistics, shipping and dispatch - experience coordinating production plans, order priorities, delivery dates and cross-functional planning meetings.

Essential Knowledge, Skills & Experience

Order Fulfilment

· Order-to-dispatch processes in a manufacturing or product supply environment.

· Customer order management and delivery-promise discipline.

· Commercial trade-offs between service, cost, margin and operational feasibility.

· KPI reporting for OTIF, late orders, backlog, dispatch accuracy and freight cost.

Production planning & scheduling

· Production planning basics, including capacity, sequencing, lead times and bottlenecks.

· Stock, WIP and finished-goods understanding

· How quality holds, rework, material shortages and machine downtime affect customer delivery.

Logistics, shipping & dispatch

· Transport booking, dispatch coordination & delivery documentation.

Desirable Experience

Textiles or technical products - experience in textiles, fabric finishing, coating, technical fabrics, apparel/fabric supply, chemicals, packaging, paper, industrial consumables or other batch/process manufacturing.

B2B manufacturing - experience in made-to-order, batch, small-run or customer-specific production environments.

Production planning systems - experience using ERP, MRP, scheduling, demand planning or warehouse/order management systems.

Export and international logistics - understanding of export documentation, customs information, Incoterms, freight forwarders or customer-specific shipping requirements.

S&OP / planning rhythm - experience supporting sales and operations planning, order book reviews or structured demand/capacity meetings.

Customer service leadership - experience leading customer service, sales administration or order management teams in a B2B setting.

Inventory and WIP control - experience improving stock accuracy, WIP visibility, ageing orders or dispatch readiness.

Continuous improvement - Lean, 5 Whys, process mapping, visual management or other practical improvement tools.

Qualifications

Essential - good general education, with strong numeracy, literacy, IT and communication skills. Demonstrable experience in fulfilment, logistics, planning, customer operations or manufacturing coordination.

Desirable - supply chain, logistics, business, operations management, CIPS, APICS/CPIM, Lean or project/process improvement qualification

Package offered

Salary - competitive salary - depending on qualifications & experience

Bonus - discretionary non-contractual bonus may be considered.

Benefits - Pension Contributions, Life Insurance, 32 days holiday & on-site parking

Working hours - 37hrs per week, Monday to Friday

Relocation support - may be considered for the right candidate

Employee Owned Company - eligible to become a beneficiary of the Trust after 12 months of employment.

At Halley Stevensons we’re not just colleagues – we’re co-owners. That means we’re all working together towards the same goal, and we all share in the rewards. If you’re looking for a role where you can grow, learn, and contribute to something bigger, this could be the perfect fit.

Interested? Apply now, advising of salary expectations, and you could become part of an employee-owned team where your work – and your voice – counts.

Job Types: Full-time, Permanent

Pay: From £1.00 per year

Work Location: In person

Quick apply

Refine Your Search

customer care manager jobs in dundee, dnd

Customer Experience Manager (Customer Operations/Fulfilment & Planning Manager)

Assistant Operations Manager

Retail Services Manager

Floor Manager

Residential Lettings & Property Manager

Store Manager - Convenience - Dundee

Regional Sales Manager

Assistant Front Office Manager

Account Manager

The Liar Bar Venue Operations Manager

Bar and Restaurant Manager

Duty Manager

Business Development Manager (BDM) - Glenrothes - Circa 41k Basic - 53k OTE Uncapped

Store Manager - Convenience - Leven

Head Receptionist

Assistant Hospitality Floor Manager

Designate Deputy Store Manager

Customer Service Team Leader

Bonar Hall Venue Operations Manager

Team Leader

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