Tech & cyber Work, Jobs in Bromsgrove, Wor (with Salaries)

1st Line Service Desk Analyst - day shifts
Intercity Technology —Birmingham
- Day shift
- Hybrid work
- Employee assistance programme
3h
SAP Support Analyst
L3Harris Technologies —Tewkesbury
- ERP systems
- Linux
- Gym membership
Senior Penetration Tester - CTM
Instil Software Ltd —Birmingham
- Full-time
- Remote
- Windows
- Scripting
- Computer networking
- Employee assistance programme
Sales Administrator
Square Skills UK Ltd —Birmingham
- £28,000 - £30,000 a year
- Full-time
- Hybrid work
- CRM software
- Customer service
- Data entry
- Work from home
Quick apply
21h
Account Manager
Intercity Technology —Birmingham
- Hybrid work
- Travel
- Employee assistance programme
Operations Director
L3Harris Technologies —Tewkesbury
- Management
- Sales
- Engineering
- Gym membership
5d
Business Development Manager Mobile
Intercity Technology —Birmingham
- CRM software
- Sales
- Business development
- Employee assistance programme
Senior Officer - National Cyber Crime Unit (NCCU) Threat Leadership
National Crime Agency —Birmingham
- £4,218 - £45,326 a year
- Part-time
- Hybrid work
- Microsoft Powerpoint
- Presentation skills
- Organisational skills
- Annual leave
IT Service Desk Support Apprentice
QA Apprenticeships —Redditch
- £15,600 - £21,158 a year
- Monday to Friday
- Communication skills
10d
Cloud and Managed IT Engineer - Tier 3
Intercity Technology —Birmingham
- Hybrid work
- Azure
- Continuous improvement
- Computer networking
- Employee assistance programme
End User Computer Senior Specialist (EUC)
Intercity Technology —Birmingham
- Hybrid work
- Communication skills
- Employee assistance programme
21h
Technical Trainer - Information Resilience
L3Harris Technologies —Tewkesbury
- Maintenance
- Classroom experience
- In-person
- Gym membership
Technical Documentation Author and Illustrator
L3Harris Technologies —Tewkesbury
- Hybrid work
- Schematics
- Microsoft Office
- Continuous improvement
- Gym membership
12d
Technical Trainer - Electronic Warfare
L3Harris Technologies —Tewkesbury
- Maintenance
- Classroom experience
- In-person
- Gym membership
EUC Engineer
Zenzero Solutions —Coventry
- Google Suite
- Azure
- Continuous improvement
- Flexible schedule
5d
Technical Project Manager
L3Harris Technologies —Tewkesbury
- Project management
- Mentoring
- Leadership
- Relocation assistance
- Gym membership
Senior PCB Layout Engineer
L3Harris Technologies —Tewkesbury
- Hybrid work
- Mentoring
- Relocation assistance
- Gym membership
7d

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tech & cyber jobs near bromsgrove, wor

1st Line Service Desk Analyst - day shifts

Intercity Technology -
Birmingham

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Job details

Permanent
3 hours ago

Benefits

Company pension
Employee assistance programme

Qualifications

Technical troubleshooting
SCCM
GCSE
UK GDPR
Ticket management
Microsoft Office Suite
MTA
Remote access software
Ticket management systems
Technical support incident logging
TeamViewer
Customer support
IT incident logging
Active Directory
CompTIA A+
Help desk

Full job description

About The Role

Launch Your IT Career as a 1st Line Support Analyst!

We’re looking for a proactive and customer-focused 1st Line Support Analyst to join our high-performing IT Service Desk team. If you're passionate about technology, love solving problems, and want to build a career in a people-first organisation, this is your chance to make a real impact.

As a 1st Line Support Analyst, you’ll be the first point of contact for IT support queries, helping users across the business stay connected, productive, and secure. You’ll work with a wide range of technologies and gain hands-on experience in a fast-paced, service-driven environment.

We’re looking for someone who’s eager to learn, thrives on helping others, and brings a calm, solutions-focused approach to every challenge.

This is a hybrid role, with 3 days per week on-site at our Meppershall office after completion of your training. Shifts are worked across weekends and bank holiday and cover 7am - 4pm and 10am - 7pm once training is complete.

Key Responsibilities as a 1st Line Support Analyst:

Provide first-line technical support for hardware, software, and network issues
Log, manage, and resolve support tickets using service desk tools such as HALO
Use remote access tools (e.g. AnyDesk, TeamViewer, SCCM) to troubleshoot and resolve issues
Communicate clearly and professionally with users at all levels of the business
Escalate complex issues to senior team members with accurate documentation
Maintain up-to-date and accurate records of all support interactions
Support the wider IT team in delivering a high-quality, customer-centric service

Experience and Knowledge:

Basic understanding of IT infrastructure including desktops, laptops, printers, and networking
Familiarity with Microsoft Windows OS and Microsoft 365 applications
Exposure to Active Directory (e.g. password resets, user account creation)
Experience using service desk platforms such as HALO, ServiceNow, or Freshdesk
Awareness of cyber security best practices and data protection standards (e.g. GDPR)
Previous experience in a 1st line support or helpdesk environment (desirable but not essential)

Qualifications and Desirable Skills:

GCSE Maths and English (Grade 4 or above)
Logical thinker with strong problem-solving skills
Excellent communication and customer service abilities
Willingness to learn and develop technical knowledge
Ability to prioritise tasks and remain calm under pressure
Team player with a proactive, can-do attitude
CompTIA A+ or Microsoft Technology Associate certification (desirable)

What We Offer:

33 days holiday (inclusive of bank holidays), plus your entitlement will increase by one day for each full calendar year you are employed, up to a maximum of five days.
Annual pay reviews.
Holiday buy scheme.
All-company bonus scheme.
Death in service cover.
Employee assistance programme.
Company pension.
Active social calendar.
A strong focus on developing our people.

About Us

Intercity Technology provides reliable and secure technologies in communications, cloud, and managed services, with a big difference – Intercity is a technology solutions partner that isn’t all about tech. It’s about a great bunch of people combining their passion, expertise, and dedication to deliver extraordinary results for businesses.

Our vision is to be the best technology partner to work for and with – we are really proud of our achievements so far:

Customer Net Promoter Score of +92
Gold Award Investors in People Accreditation
Employer of the Year 2025 - British Business Excellence Award
Gold Eco Vadis rating - Among the Top 3% of Companies for Sustainability Performance

We select candidates with the right skills, experience, and values to join us and selection is based on a fair and equal process. We’re proud to be committed to equal opportunities and welcome all applications. As a specialist in secure technology solutions, all successful candidates will be subject to pre-employment checks, so we can ensure compliance with our ISO27001 (Information Security) and Cyber Essentials Plus certifications. We are committed to using any personal information you may give us in a secure and proper manner, for more information please see our privacy policy on our website.

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Refine Your Search

tech & cyber jobs in bromsgrove, wor

1st Line Service Desk Analyst - day shifts

SAP Support Analyst

Senior Penetration Tester - CTM

Sales Administrator

Account Manager

Operations Director

Business Development Manager Mobile

Senior Officer - National Cyber Crime Unit (NCCU) Threat Leadership

IT Service Desk Support Apprentice

Cloud and Managed IT Engineer - Tier 3

End User Computer Senior Specialist (EUC)

Technical Trainer - Information Resilience

Technical Documentation Author and Illustrator

Technical Trainer - Electronic Warfare

EUC Engineer

Technical Project Manager

Senior PCB Layout Engineer

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