Head of customer experience Work, Jobs in Launceston, Con (with Salaries)

Customer Service Advisor
CMO SUPERSTORES LTD —Plymouth
- £13.39 - £13.40 an hour
- Full-time
- Customer service
- Computer literacy
- English
- Employee assistance programme
Quick apply
General Manager
The Cider Press —Devonport
- £30,000 - £35,000 a year
- Full-time
- Hospitality
- Bar
- Customer service
- Employee discount
Quick apply
7d
Visual Merchandiser
Strawberry Fields Farm Shop —Lifton
- Weekend availability
- Merchandising
- In-person
- Restaurant
Quick apply
17h
FishDock Manager
Torridge District Council —Bideford
- £31,537 - £34,434 a year
- Part-time
- Customer service
- Organisational skills
- Communication skills
- Free parking
- Health & wellbeing programme
Quick apply
14d
HGV Driver Class 2
Travis Perkins —Plymouth
- Full-time
- Annual leave
- Employee discount
Experienced Telecommunications Riggers - Mobile Networks
Beacon Communication Services —Tavistock
- Full-time
- Travel
Quick apply
Head of Commercial
Babcock International —Plymouth
- Full-time
- Hybrid work
- Contracts
- Annual leave
- Employee assistance programme
CX Team Member
Foot Locker —Plymouth
- £10.00 - £14.12 an hour
- Part-time
- Sales
- Employee assistance programme
- Employee discount
Roof and Gutter Cleaner
Ben's Gutters Commercial Ltd —Plymouth
- £800 - £1,200 a week
- Full-time
- Driving
Quick apply
7d
Systems Operations Team Lead
University Hospitals Plymouth NHS Trust —Plymouth
- £49,387 - £56,515 a year
- Full-time
- SQL
- In-person
- Leadership
1d
Trainee Land Surveyor
AP Land Surveys Ltd —Plymouth
- From £27,000 a year
- Overtime
- AutoCAD
- Customer service
- No experience needed
- Employee assistance programme
- Sick pay
Quick apply
20h
Housekeeping Team Leader
Nuffield Health —Plymouth
- Weekend availability
- Customer service
- IT
- Leadership
- Annual leave
- Employee discount
Field Services Manager - Devonport
Thales —Plymouth
- Full-time
- Maintenance
- Mentoring
- Leadership
- Annual leave
- Employee assistance programme
Chef de Partie
Plymouth University —Plymouth
- £26,149 a year
- Full-time
- Cooking
- University
- Kitchen experience
- Annual leave
Service Colleague (Food Services)
ASDA —Saltash
- £13.10 an hour
- Weekend availability
- Food service experience
- Communication skills
- Employee assistance programme
- Employee discount
Head Chef
Looe —Looe
- £35,000 - £42,000 a year
- Weekend availability
- Cooking
- In-person
- Leadership
- Store discount
- Employee discount
Quick apply
Regional Team Lead – Vfast Engineering - Remote
ORBITAL NET LIMITED —Tavistock
- Overtime
- Remote
- Customer service
- First Aid Certification
- Driving
Quick apply
Head Chef
Yelverton Golf Club Limited —Yelverton
- £27,000 - £31,000 a year
- Weekend availability
- Bar
- Free parking
- Employee discount
Quick apply
1d
Engineer
Princess Yachts Limited —Plymouth
- From £34,975.20 a year
- Overtime
- Power tools
- Hand tools
- Mechanical knowledge
- Free parking
- Employee discount
Quick apply
Regional Team Lead – Vfast Engineering
ORBITAL NET LIMITED —Bodmin
- Overtime
- Remote
- Customer service
- First Aid Certification
- Driving
Quick apply

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Customer Service Advisor

CMO SUPERSTORES LTD
Plymouth

Quick apply

Job details

Full-time
£13.39 - £13.40 an hour

Benefits

Cycle to work scheme
Company events
Employee assistance programme
On-site parking

Qualifications

Customer service
Computer literacy
English

Full job description

Contract Type: Permanent
Location: Plymouth
Salary: £13.40 per hour

Hours: Full-time, 67.5 hours per fortnight (on an alternating pattern of 37.5 hours per week and 30 hours the next week)

Join one of the biggest and most respected national eCommerce successes in our industry. CMO SUPERSTORES Ltd is an online supplier of building materials, sold across multiple specialist eCommerce stores. We are seeking self-motivated, organised and experienced Customer Service Advisors to join our team based at our head office in Plymouth.

The position of the Customer Service Advisor involves handling routine and specialist after-sales enquiries in a friendly and supportive manner. Your presence will be vital to our business as you provide support and assistance to our valued customers. Your main responsibility is to provide the highest level of customer service through various channels such as online chat, phone, or email. This position involves direct interaction with customers in a sales and service environment, where specific targets are set to help achieve organisational goals. In addition to communication with customers, you will also collaborate with suppliers and other departments to address customer concerns.

We are looking for someone who has experience in a similar office-based customer service role. As a successful candidate, you'll be an excellent communicator with a friendly telephone manner and a high standard of written and spoken English. We are also seeking a team player with a positive attitude, who embraces challenges with a can-do mindset. Someone with the ability to multi-task effectively with great attention to detail and always willing to go the extra mile.

Responsibilities

Act as first point of contact for the company, dealing with routine and specialist enquiries in a pleasant and helpful manner, communicating relevant information to colleagues or referring to others as appropriate
Liaising with suppliers, as required, to work through customer issues
Help promote the company through a positive attitude while engaging with our customers, colleagues and suppliers
Escalate customer issues to the Team Manager or Senior Advisor
Ensure work is completed within SLA's
Maintain and follow up on ongoing issues
Follow all processes accurately
Be reactive and well organised with demonstrable ability to prioritise and effectively complete multiple tasks
Entering accurate notes into a database, including dates for follow up calls
Develop and retain product knowledge by attending supplier training events
Work collaboratively by sharing ideas, knowledge and resources
Undertake any further relevant research, development or training as required
As and when, there will be a requirement for you to support other teams with tasks that may not be directly related to your day to day responsibilities. You will be expected to manage these within your workload

CMO SUPERSTORES Ltd is an equal opportunities employer.

A note to all applicants - CMO SUPERSTORES Ltd is unable to offer sponsorship of any kind

Requirements

Good telephone manner
Friendly and tactful personality
Experience of similar customer service role
Computer literate with a high standard of written and spoken English
Ability to absorb new information quickly
Problem solving skills
Ability to work to targets
Team player with a ‘can do' approach
Communicates effectively with others
Trustworthy and reliable time keeper

Benefits

Monthly team bonus based on target earnings
Extra day off every fortnight
Employee Assistance Programme
Cycle to work scheme
Medicash
On-site parking
Company events
Competitive holiday allowance

Quick apply

Refine Your Search

head of customer experience jobs in launceston, con

Customer Service Advisor

General Manager

Visual Merchandiser

FishDock Manager

HGV Driver Class 2

Experienced Telecommunications Riggers - Mobile Networks

Head of Commercial

CX Team Member

Roof and Gutter Cleaner

Systems Operations Team Lead

Trainee Land Surveyor

Housekeeping Team Leader

Field Services Manager - Devonport

Chef de Partie

Service Colleague (Food Services)

Head Chef

Regional Team Lead – Vfast Engineering - Remote

Head Chef

Engineer

Regional Team Lead – Vfast Engineering

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