Retail advisor Work, Jobs in Cheddleton, Sts (with Salaries)

CONTACT CENTRE ADVISOR – FEEDBACK
Merlin Entertainments —Stoke-on-Trent
- £12.80 an hour
- Weekend availability
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee discount
Customer Sales Advisor
Halfords —Ashbourne
- £10.85 - £12.71 an hour
- Part-time
- Sales
- Customer service
- Retail sales
- Store discount
- Health & wellbeing programme
7d
Service Manager | Aftersales Manager | Workshop Manager
Holdcroft —Stoke-on-Trent
- £59,000 a year
- Full-time
- Customer service
- Supervising experience
- Leadership
- Free parking
- Employee assistance programme
9d
Service Administrator
Lookers —Stoke-on-Trent
- £27,707 a year
- Full-time
- Annual leave
Quick apply
8d
Sales Advisor
Radius Limited —Crewe
- Full-time
- Sales
- Salesforce
- Microsoft Office
- Employee discount
Quick apply
Agricultural & Rural Sales Advisor - Country Stores
Carrs Billington Agriculture —Baslow
- £10.85 - £12.71 an hour
- Full-time
- Customer service
- English
- Driving
- Annual leave
- Employee assistance programme
Quick apply
Apprentice Service/Parts Advisor
Pentagon Motor Group —Derby
- Call to connect
- No experience needed
- English
- IT
- Employee assistance programme
- Employee discount
Quick apply
SALES ADVISOR - NORTHWICH (PART-TIME)
H&M —Northwich
- Part-time
- Employee assistance programme
- Employee discount
Quick apply
3d
Outbound Sales Advisor
Radius Limited —Crewe
- Full-time
- Sales
- Salesforce
- Microsoft Office
- Employee discount
Quick apply
Parts Advisor
Arnold Clark —Derby
- £30,500 - £42,500 a year
- Customer service
- Employee discount
Quick apply
MAC - H Beauty Chester - Beauty Advisor - 37.5hrs
Estee Lauder —Sandbach
- Weekend availability
- Customer service
7d
Customer Relations Advisor - PART TIME
Greene King Corporate - BRA_001 —Burton-On-Trent
- Part-time
- Communication skills
- Time management
- Employee assistance programme
- Employee discount
Quick apply
18h
Showroom Sales Manager
Bathroom Showroom —Common
- Full-time
- Sales
- CAD
- Annual leave
- Employee assistance programme
Sales Advisor
River Island —Stafford
- £11.56 - £12.80 an hour
- Full-time
- Employee discount
Quick apply
17h
L'Oréal Luxe Multi-Brand Beauty Advisor, Boots Stockport (24 Hours)
l'Oréal —Stockport
- Part-time
- Merchandising
- Administrative experience
- Annual leave
- Referral programme
Quick apply
Microsoft Licensing Specialist
BCN Group —Manchester
- Up to £40,000 a year
- Full-time
- Hybrid work
- Azure
- Sales
- SQL
- Annual leave
- Employee assistance programme
Quick apply
Showroom Sales Manager
Plumbitall LTD —Stockport
- £35,000 - £50,000 a year
- Full-time
- Sales
- Customer service
- Microsoft Office
- Store discount
- Flexitime
Quick apply
10d
Apprentice Retail Sales Assistant
Superdrug —Hanley
- £9.75 an hour
- Sales
- Customer service
- In-person
- Store discount
- Employee discount
Quick apply
Parts Sales Advisor
SDL Car Parts —Buxton
- £29,998.80 - £35,884.99 a year
- Full-time
- No experience needed
- Employee discount
Customer Service Agent - 4 day week
MetroRod Ltd —Macclesfield
- £26,743 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Annual leave
Quick apply
1d

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CONTACT CENTRE ADVISOR – FEEDBACK

Merlin Entertainments -
Stoke-on-Trent

Apply Now

Job details

Full-time | Fixed term contract
£12.80 an hour

Benefits

Employee discount

Qualifications

Microsoft Powerpoint
Microsoft Word
Microsoft Excel
Microsoft Outlook
Guest relations
Customer service
Microsoft Office
Communication skills

Full job description

What you'll bring to the team

Location: Alton Towers Resort, Staffordshire, ST10 4DB

Hours: Full Time - Guaranteed hours 30 per week between 08.00 - 22.00. Must be available to work 5 days out of 7 including weekends and bank holidays. One of the working days must be a Saturday or Sunday.

Contract Type: Full time, Fixed term, until 27.11.2026

Due to the nature of the role, we can only accept applicants who are 18 and over.

As a Contact Centre Feedback Advisor you will be focusing on guest feedback through e-mails, social media, and review sites. Focusing on resolving issues effectively and empathetically, you will work towards key performance targets while delivering exceptional customer service. The role requires excellent communication skills, emotional intelligence, and a strong written capabilities and a commitment to delivering outstanding customer service.

Responsibilities

Manage guest feedback received via email, social media, online review platforms and written correspondence including high-profile and complex cases.
Investigate feedback accurately by reviewing booking information, attraction policies, operational reports, guest feedback and liaising with internal stakeholders and site teams
Provide professional, empathetic, and solution-oriented responses within agreed service level agreements aligned with our brand tone.
Resolve feedback in line with our guest experience standards through written and verbal communication channels
Gain an excellent knowledge of products and attractions, becoming a subject matter expert.
Log information from all contacts received, file correspondence/data where required and maintain detailed and accurate records.
Ensure all communication reflects the Merlin brand tone and values
Meet personal and team key performance targets.
Ensure data protection and GDPR requirements are adhered to.

Merlin - It's where we playMerlin Entertainments

Merlin Entertainments2.19K subscribers

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Qualifications & Experience

Strong verbal and written communication skills, with the ability to convey information clearly and effectively.
Must have previous experience with escalated guest complaints and resolutions
A well-organised person who manages time effectively and easily adapts to shifting priorities and requirements.
Proficiency in using Contact Centre software, and Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
Works well in a team environment, communicating clearly and contributing positively to team goals and objectives.
Previous experience in customer service, complaints handling, guest relations, or contact centre environments.

Benefits

Merlin Magic Pass: 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world!
25% discount in our retail shops and restaurants
40% discount online off LEGO, and much more!
Fortnightly pay
Ongoing training & development to have a longer-term career in Merlin
Access to Perks at Work which 30,000+ national & local employee discounts

If you have any questions or if you require any reasonable adjustments, because of a disability or medical condition, please contact us by email at [email protected] and one of the team will get back to you as soon as possible.

Pay Range

GBP £12.80/Hr.

At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters!

Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.

Apply Now

Refine Your Search

retail advisor jobs in cheddleton, sts

CONTACT CENTRE ADVISOR – FEEDBACK

Customer Sales Advisor

Service Manager | Aftersales Manager | Workshop Manager

Service Administrator

Sales Advisor

Agricultural & Rural Sales Advisor - Country Stores

Apprentice Service/Parts Advisor

SALES ADVISOR - NORTHWICH (PART-TIME)

Outbound Sales Advisor

Parts Advisor

MAC - H Beauty Chester - Beauty Advisor - 37.5hrs

Customer Relations Advisor - PART TIME

Showroom Sales Manager

Sales Advisor

L'Oréal Luxe Multi-Brand Beauty Advisor, Boots Stockport (24 Hours)

Microsoft Licensing Specialist

Showroom Sales Manager

Apprentice Retail Sales Assistant

Parts Sales Advisor

Customer Service Agent - 4 day week

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