Delivery manager Work, Jobs in Kenilworth, War (with Salaries)

Service Delivery Manager
Convergence Group —Solihull
- £40,000 - £60,000 a year
- Full-time
- Hybrid work
- CRM software
- Continuous improvement
- Communication skills
Quick apply
1d
Service Delivery Manager - Coventry
Novem IT Limited —Coventry
- £40,000 - £55,000 a year
- Full-time
- Continuous improvement
- In-person
- Training & development
- Bereavement leave
- Life insurance
Quick apply
9d
Manager Service Delivery & Transport
Bleckmann Solutions UK Ltd —Lutterworth
- £85,000 - £95,000 a year
- Full-time
- Management
- Customer service
- Bachelor's degree
- Annual leave
- Employee assistance programme
Quick apply
Head of Branch Support
Helping Hands —Alcester
- Up to £75,000 a year
- Hybrid work
- Continuous improvement
- Leadership
- Communication skills
Quick apply
Education Improvement Professional Delivery Manager
Coventry City Council —Coventry
- £40,906 - £44,752 a year
- English
Senior Manager - Delivery
Homes England —Birmingham
- £51,076 - £59,570 a year
- Full-time
- Hybrid work
- Presentation skills
- Agile
- Annual leave
- Employee assistance programme
2d
Head of Client Experience
3D-lipo Ltd —Rugby
- £35,000 - £45,000 a year
- Full-time
- CRM software
- Continuous improvement
- Team management
- Free parking
Quick apply
5h
Senior Account Manager
TVS Supply Chain Solutions —Banbury
- Full-time
- Hybrid work
- Business development
- Continuous improvement
- Communication skills
- Health & wellbeing programme
- Work from home
Quick apply
13d
Service Delivery Manager
WM Trains —Birmingham
- £66,330 a year
- Full-time
- Employee assistance programme
7d
Sales Area Manager
RICOMAN Ltd —Birmingham
- From £45,000 a year
- Full-time
- CRM software
- Sales
- Customer service
Quick apply
Format Delivery Project Manager
Sainsbury's —Coventry
- Continuous improvement
- Travel
- Budgeting
- Employee assistance programme
- Employee discount
3h
Store Manager
Sports Direct —Leamington Spa
- £37,193 a year
- Full-time
- Training & development
- Retail management
- Leadership
- Employee discount
Quick apply
9d
Head of Sales
Equity Energies —Coventry
- Full-time
- Hybrid work
- Sales
- Leadership
- Communication skills
Quick apply
Senior Construction Delivery Manager
Clarion Housing Group —Birmingham
- £76,052 - £88,060 a year
- Full-time
- Hybrid work
- Management
- Travel
- Construction experience
3h
Manager of Dedicated Implementations - EMEA
Ashby —Birmingham
- £110,000 - £165,000 a year
- Full-time
- Remote
- Project management
- Travel
- Leadership
- Annual leave
Warehouse Shift Manager
Ellisons —Coventry
- £32,000 - £35,000 a year
- Full-time
- Management
- Continuous improvement
- Team management
- Free parking
- Health & wellbeing programme
Quick apply
Small Stores Team Manager
Epwin Group PLC —Tamworth
- Full-time
- Organisational skills
- Leadership
- Time management
Quick apply
Account Manager – Strategic Accounts
BELFOR UK Ltd —Tamworth
- £35,000 - £40,000 a year
- Full-time
- Hybrid work
- Travel
Quick apply
14d
Client Service Delivery, Sr Manager
Accenture —Birmingham
- Full-time
- AI
- Analytics
Visual Merchandising Lead
Bravissimo —Warwick
- £30,000 a year
- Hybrid work
- Microsoft Powerpoint
- Communication skills
- Free parking
- Employee discount
Quick apply

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Service Delivery Manager

Convergence Group -
Solihull

Quick apply

Job details

Full-time
£40,000 - £60,000 a year
1 day ago

Benefits

Company pension

Qualifications

CRM software
Client engagement
IT service management
LAN
Network infrastructure
Continuous improvement
Continuous improvement cycles oversight
B2B
Relationship management
Customer support
Customer interaction
Communication skills
Time management

Full job description

At Convergence Group, we’ve spent 20 years building a business that puts customers first. Our mission? To provide ‘Connectivity as a Service’ (CaaS) - and we need a Service Delivery Manager to ensure our customers experience the very best service in the industry. As our Service Delivery Manager, you’ll support the Service Delivery & Assurance team as the trusted partner for our customers, ensuring they get the best out of our LAN and WAN Network Products and Services.

What it’s really like here

The pace and intensity are higher than most environments in our sector. The workload is typically around 30% greater than many people will have experienced elsewhere - not because we are chaotic, but because we are ambitious and constantly building. We grow organically and through acquisition, continuously integrating, improving and raising the bar. The landscape evolves, priorities shift, and expectations rise. If you prefer a predictable, static environment, this probably won’t feel comfortable. If you are energised by growth, movement and high standards, it can be deeply rewarding.

Your strengths will have a bigger platform here - and you will be stretched behaviourally more than in most environments. We value respectful honesty: anyone can challenge an idea; hierarchy doesn’t protect thinking and getting it right matters more than being right. Ego doesn’t perform well here; curiosity, learning and ownership do. We hire people who are already strong at their craft - the stretch at Convergence Group is navigating pace, complexity and constant evolution. This environment isn’t for everyone, but for the right person it offers an exceptional opportunity for impact, growth and accelerated development.

What you’ll do as our Service Delivery Manager

You will act as the voice of the customer within Convergence Group.
Lead service performance reviews and drive Service Improvement Plans when needed.
Keep your customers happy and coming back for more! Stay ahead with regular meetings and calls to build stronger relationships, boost satisfaction, and drive growth effortlessly.
Proactively manage escalations, incidents, and service requests while delivering insightful performance reports that drive continuous improvement.
Conduct regular customer pulse surveys and in-depth quarterly reviews to measure service quality, understand customer perception, and identify opportunities for continuous improvement.
Monitor KPIs to ensure SLAs are met, CSAT metrics are achieved, and renewal rates remain high.
Work closely with sales, delivery, and tech teams to spot upsell and cross-sell opportunities - driving more value for customers while strengthening partnerships!

What we’re looking for

5+ years’ experience in a customer service role managing B2B customer relationships in IT, Telecoms, or Infrastructure
Experience of managing customer service in the delivery of Lan, Wan, Wifi or Security solutions
Strong emotional intelligence to build meaningful and successful relationships
Experience as a customer advocate and internal champion
Proven track record in customer satisfaction, reporting and service improvement planning
Excellent verbal and written communication skills – you make complex things simple
Proficiency in Zoho CRM, and ServiceNow (or similar tools)
Strong time management and organisation skills to juggle multiple priorities
Ability to pass BPSS and other clearances

What you’ll get

Salary: £40,000 - £60,000 for experienced A-players
Time off: 33 days holiday (including bank holidays)
Benefits: Private medical, enhanced pension, income protection & life assurance
Hybrid working: 3 days a week in Solihull office & flexible core hours
Dog-friendly office – yes, really!

Who Are Convergence Group?

At Convergence Group, we break free from corporate red tape as a privately-owned company, driving bold innovation without the constraints of private equity or external bankers. Experts in Wan, Lan, WiFi and Security solutions we stand out by revolutionising infrastructure management – making it seamless so our customers can focus on what matters most. With rapid growth ahead, we need exceptional talent who bring the right skills, attitude, and drive to shape the future with us.

Where A Players come to make a difference

If you’re driven, customer-focused, and ready to take your service delivery career to new heights, apply now and be part of a company that’s redefining connectivity solutions!

Quick apply

Refine Your Search

delivery manager jobs in kenilworth, war

Service Delivery Manager

Service Delivery Manager - Coventry

Manager Service Delivery & Transport

Head of Branch Support

Education Improvement Professional Delivery Manager

Senior Manager - Delivery

Head of Client Experience

Senior Account Manager

Service Delivery Manager

Sales Area Manager

Format Delivery Project Manager

Store Manager

Head of Sales

Senior Construction Delivery Manager

Manager of Dedicated Implementations - EMEA

Warehouse Shift Manager

Small Stores Team Manager

Account Manager – Strategic Accounts

Client Service Delivery, Sr Manager

Visual Merchandising Lead

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