Technical support occupations Work, Jobs in Ferndale, Rct (with Salaries)

IT Support Technician
Reliant Trading and Technology Services Ltd —Aberdare
- £2,200 - £2,500 a month
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Sick pay
Quick apply
4d
IT Support Engineer - UK
Ever Nimble Ltd —Swansea
- £25,000 - £29,000 a year
- Weekend availability
- Travel
- Communication skills
- Employee discount
Quick apply
Desktop Support Engineer
HLM Architects —Cardiff
- Azure
- Windows
- Organisational skills
10d
Customer Service Advisor
EE —Cardiff
- £26,116 - £26,738 a year
13d
Part-Time Weigh Scale & SCO Till Support Engineer
FLYING COLOURS CONSULTANCY LIMITED —Cardiff
- £102 - £110 a day
- Temporary
- Computer literacy
- POS
- In-person
Quick apply
14d
IT Service Desk Analyst
PHS Group —Caerphilly
- £26,666 a year
- Full-time
- Communication skills
- Time management
- Free parking
- Employee discount
Network Assistant
THE BISHOP OF LLANDAFF C.I.W. HIGH SCHOOL —Cardiff
- Up to £25,989 a year
- Full-time
- Customer service
- In-person
- School
Quick apply
3d
Senior Application Support Engineer
Link Financial Outsourcing —Cardiff
- Up to £35,000 a year
- Full-time
- Analysis skills
- Mentoring
- Agile
Quick apply
3d
Senior Service Desk Analyst
SmartSearch —Cardiff
- Full-time
- Hybrid work
- Continuous improvement
- Training & development
- Communication skills
- Employee assistance programme
Quick apply
Lead Engineer - UK
Rackspace —Cardiff
- £61,388 - £79,619 a year
- Full-time
- Mentoring
- Communication skills
- Employee stock purchase plan
13d
Technical Support
NoteMachine UK Ltd —Crickhowell
- £27,831.35 a year
- 12 hour shift
- Computer literacy
- In-person
- Communication skills
- Free parking
- Store discount
Quick apply
Customer Service Advisor - Part-time Evenings
EE —Merthyr Tydfil
- £13.35 an hour
- Part-time
IT Technician (Level 1)
Acer Trust —Botley
- £27,709 - £30,023 a year
- Part-time
- Software troubleshooting
- Customer service
- Travel
Quick apply
3d
CNI Support Analyst
National Grid —Cardiff
- £54,000 - £63,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Analysis skills
- Presentation skills
- Annual leave
- Life insurance
10d
Customer Service & User Support Associate
Tes Global —Llantrisant
- £26,090 - £26,091 a year
- Full-time
- Continuous improvement
- Annual leave
- Employee assistance programme
Quick apply
6d
Helpdesk Analyst
ivolve Care and Support —Swansea
- £25,000 - £27,000 a year
- Full-time
- SharePoint
- Communication skills
- Referral programme
In-Service Support Co-Ordinator
General Dynamics Land Systems UK —Pentrebach
- £30,330 - £33,700 a year
- Full-time
- Analysis skills
- Continuous improvement
- Communication skills
IT Service Desk Analyst
PHSGroup —Caerphilly
- £26,666 a year
- No weekends
- Microsoft Office
- Communication skills
- Time management
- Free parking
- Employee discount

I want to receive the latest job alerts for technical support occupations in ferndale, rct

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

IT Support Technician

Reliant Trading and Technology Services Ltd
Aberdare

Quick apply

Job details

Permanent | Full-time
£2,200 - £2,500 a month
4 days ago

Benefits

Company pension
Private medical insurance
Sick pay
On-site parking

Qualifications

Microsoft Word
Technical troubleshooting
Desktop support
Microsoft Excel
Microsoft Outlook
User account provisioning
Ticket management
Microsoft Office Suite
User account management
IT permissions management
Computer hardware
Ticket management systems
Technical support incident logging
Network support
Technical writing
Application support
Mobile devices

Full job description

About the Role

Reliant Trading and Technology Services Ltd is looking for an IT Support Technician to provide day to day technical support across our business operations in Aberdare, Wales.

You will help maintain reliable access to computers, business applications, user accounts, printers, networks, and other workplace technology. The role is suited to someone who enjoys solving technical problems, supporting users, and keeping systems running smoothly.

You will work closely with colleagues across operations, administration, customer service, and commercial teams to resolve technical issues and support the effective use of business technology.

Why Work With Us

Practical Technology Environment

You will work with a range of business systems, desktop equipment, user devices, software applications, and internal technology services.

Varied Technical Work

The role includes troubleshooting hardware and software issues, setting up user accounts, supporting devices, and assisting with everyday IT requests.

Team Collaboration

You will work with operational teams and business users who rely on responsive and practical technical support.

Professional Development

The position provides opportunities to strengthen your experience in desktop support, Microsoft environments, user administration, networking, and technical documentation.

Key Responsibilities

Technical Support

Provide first line and second line support for desktops, laptops, printers, user accounts, business applications, and other workplace technology.

Hardware Support

Install, configure, maintain, and troubleshoot computers, monitors, peripherals, mobile devices, and other IT equipment.

Software Support

Assist users with software installation, configuration, updates, application issues, and general troubleshooting.

User Account Administration

Create, update, and maintain user accounts, access permissions, passwords, and basic security settings.

Network Support

Assist with troubleshooting connectivity issues involving local networks, WiFi, internet access, and connected devices.

Microsoft Environment Support

Support users with Microsoft Windows, Microsoft 365, Outlook, Teams, Word, Excel, and related productivity applications.

Ticket Management

Record technical issues accurately, track progress, update users, and ensure support requests are resolved within appropriate timescales.

Equipment Setup

Prepare laptops, desktops, and other equipment for new employees and replacement users.

Technical Documentation

Maintain clear records of equipment, support procedures, common technical issues, configuration details, and completed work.

Security Support

Follow company security procedures and assist with antivirus protection, software updates, password practices, access control, and device security.

Asset Management

Maintain accurate records of computers, devices, licences, accessories, and other technology assets.

User Support

Explain technical solutions clearly and provide practical guidance to employees with different levels of technical experience.

What We Are Looking For

Experience

At least 2 to 4 years of experience in IT support, desktop support, service desk, technical support, systems support, or a similar role.

Technical Knowledge

Good understanding of Windows computers, Microsoft 365, hardware troubleshooting, software installation, printers, user accounts, and basic networking.

Troubleshooting

Ability to investigate technical problems logically and identify practical solutions.

Qualifications

A relevant qualification in Information Technology, Computer Science, Computing, Networking, or a related field is preferred.

Tooling

Experience using Microsoft 365, Windows operating systems, remote support tools, ticketing systems, and basic network troubleshooting tools.

Communication

Good written and spoken English with the ability to explain technical issues clearly to non technical users.

Mindset

Patient, practical, organised, security conscious, detail oriented, and comfortable managing multiple technical support requests while maintaining good service standards.

Pay: £2,200.00-£2,500.00 per month

Benefits:

Company pension
On-site parking
Private medical insurance
Sick pay

Work Location: In person

Quick apply

Refine Your Search

technical support occupations jobs in ferndale, rct

IT Support Technician

IT Support Engineer - UK

Desktop Support Engineer

Customer Service Advisor

Part-Time Weigh Scale & SCO Till Support Engineer

IT Service Desk Analyst

Network Assistant

Senior Application Support Engineer

Senior Service Desk Analyst

Lead Engineer - UK