Helpdesk technician Work, Jobs in Tulse Hill, Gtl (with Salaries)

Helpdesk Technician (1st line)
Cygnet IT Services CIC —Wallington
- £27,000 - £27,500 a year
- Full-time
- Software troubleshooting
- Customer service
- In-person
Quick apply
11d
IT Support Technician (1st/2nd Line)
FAITHORN FARRELL TIMMS LLP —Orpington
- £25,000 - £26,000 a year
- Full-time
- SharePoint
- IT
- In-person
- Bereavement leave
- Sick pay
Quick apply
5d
IT Desktop Support
Axiom Technologies —London
- Full-time
- Computer Science
- Windows
- Microsoft Office
- Flexible schedule
ICT Firstline Technician
GDST —London
- £30,000 a year
- Full-time
- Communication skills
- School
2d
IT Support Technician
Faithorn Farrell Timms LLP —Orpington
- £25,000 - £27,000 a year
- Full-time
- Computer networking
- SharePoint
Quick apply
2d
IT Support Technician
Statom Group Ltd. —London
- £38,000 - £40,000 a year
- Full-time
- Azure
- Computer Science
- Customer service
- Employee assistance programme
- Employee discount
Quick apply
Desktop Engineer -Gatwick Airport
ESP Global Services Limited —Gatwick Airport
- £30,000 a year
- Software troubleshooting
- Microsoft Office
- Computer networking
Quick apply
11d
Pest Control Technician - Central London
City Facilities Management (UK) —London
- £37,565 a year
- Overtime
- Driving
- Communication skills
- Employee discount
5d
Mechanical Shift Technician
Sodexo —London
- £52,000 a year
- 12 hour shift
- Customer service
- Maintenance
- Microsoft Office
- Employee assistance programme
Quick apply
12d
General Maintenance Technician - South East London
City Facilities Management (UK) —South East London
- £29,395 a year
- Full-time
- Maintenance
- Employee discount
5d
Area Site Technician - South East London
City Facilities Management (UK) —Sevenoaks
- £41,391 a year
- Overtime
- Maintenance
- Driving
- Employee discount
HVAC Technician - Southampton (Part-time)
City Facilities Management (UK) —South West London
- £18,797.60 a year
- Overtime
- Customer service
- Travel
- HVAC
Multi Site Technician - Roehampton, Clapham, Kingston
City Facilities Management (UK) —Biggin Hill
- £41,506 a year
- Overtime
- Employee discount
- Life insurance
General Maintenance Technician - Hastings / Crawley
City Facilities Management (UK) —Crawley
- £29,395.40 a year
- Full-time
- Maintenance
- Employee discount
5d
Mobile Maintenance Technician - St Albans
City Facilities Management (UK) —St Albans
- £28,540 a year
- Overtime
- Maintenance
- Driving
- Employee discount
- Life insurance
Residential Maintenance Engineer
JLL —London
- £15 - £50 an hour
- Overtime
- Microsoft Outlook
- Computer literacy
- Engineering
- Employee assistance programme
- Employee discount
M&E Engineer
JLL —London
- Maintenance
- Microsoft Office
- Organisational skills
- Annual leave
- Employee assistance programme
Maintenance Technician
Publicis Groupe Holdings B.V —London
- Microsoft Outlook
- Customer service
- Maintenance
Quick apply
7d
Residential Maintenance Engineer
JIK-Integral UK Limited —London
- £15 - £50 an hour
- Overtime
- Microsoft Outlook
- Computer literacy
- Engineering
- Employee assistance programme
- Employee discount
Quick apply
Residential Maintenance Engineer
Integral UK —London
- £15 - £50 an hour
- Overtime
- Microsoft Outlook
- Computer literacy
- Engineering
- Employee assistance programme
- Employee discount
Quick apply

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Helpdesk Technician (1st line)

Cygnet IT Services CIC
Wallington

Quick apply

Job details

Permanent | Full-time
£27,000 - £27,500 a year
11 days ago

Qualifications

Software troubleshooting
Customer service
Technical support
IT support
Help desk

Full job description

Job summary

The Helpdesk Technician will provide 1st line support and act as the first point of contact for our customers, logging and triaging support requests & incidents as well as administering our helpdesk to help ensure that SLAs are met, support tickets are progressed, records are updated and customers are kept up to date.

As a member of the IT Support team you will be expected to build-up and maintain a good level of knowledge across Cygnet’s Services and demonstrate this when dealing with issues affecting our customers.

Role and responsibilities

Act as the first point of contact for all support requests & incidents.
Ensure all support requests & incidents are logged correctly whilst following the appropriate processes and procedures.
Perform the initial triage of support requests & incidents, resolving tickets where possible.
Assign or escalate tickets to an appropriate member of the Cygnet team where necessary.
Monitor tickets and ensure they are actioned to meet the Service Level Agreements.
Ensure tickets that are waiting customer or 3rd-party feedback are followed up and updated.
Monitor the progress of tickets for the technical services team and identify tickets that are stale or require action.
Ensure customers have relevant and concise feedback when working on their requests.
Ensure Service Desk resolutions are updated with relevant and concise information when each request is completed.
Update / create knowledge base articles when appropriate.
To work on tasks in priority order.
Carry out remote fault diagnosis, rectifying faults where possible, escalating to senior staff or arranging third party maintenance or support.
Be proactive in identifying potential improvements in processes and systems and report these to your line manager.
Work closely with other team members providing support where needed as and when requested.
Build and maintain customer & engineer documentation.
Take reasonable actions to ensure data and hardware is secure from unlawful attacks.
Ensure your knowledge of all company information is up to date.
Help create a friendly support team that is respected and trusted by all customers.
Maintain and improve your skillset with up-to-date date knowledge of current server, cloud, desktop and mobile operating systems.
Undertake administrative functions in supporting the Cygnet technical service portfolio, for example: user management, records management, backup and recovery.
Ensure all activities are undertaken in compliance with Health and Safety policy, equal opportunities policy and other policies and procedures that are provided.
Attend customer sites if required to assist with rectifying faults and installation of new equipment.

Pay: £27,000.00-£27,500.00 per year

Experience:

Service Desk: 1 year (preferred)

Work Location: In person

Quick apply

Refine Your Search

helpdesk technician jobs in tulse hill, gtl

Helpdesk Technician (1st line)

IT Support Technician (1st/2nd Line)

IT Desktop Support

ICT Firstline Technician

IT Support Technician

IT Support Technician

Desktop Engineer -Gatwick Airport

Pest Control Technician - Central London

Mechanical Shift Technician

General Maintenance Technician - South East London

Area Site Technician - South East London

HVAC Technician - Southampton (Part-time)

Multi Site Technician - Roehampton, Clapham, Kingston

General Maintenance Technician - Hastings / Crawley

Mobile Maintenance Technician - St Albans

Residential Maintenance Engineer

M&E Engineer

Maintenance Technician

Residential Maintenance Engineer

Residential Maintenance Engineer

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