Customer support coordinator Work, Jobs in Kettering, Nth (with Salaries)

Claims/Customer Experience Coordinator (Leak Detection)
BELFOR UK Ltd —Wellingborough
- £26,605.80 a year
- Full-time
- Microsoft Excel
- Customer service
- Microsoft Office
- Annual leave
- Employee assistance programme
Quick apply
7d
Customer Operations Coordinator
Brampton Chase —Northampton
- £27,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- English
- Free parking
- Employee discount
Quick apply
10d
Operations Coordinator
Cox Automotive —Peterborough
- £28,704 a year
- Overtime
- Administrative experience
- Organisational skills
- Communication skills
- Employee discount
Fleet Manager/Coordinator - Multi Franchise
Stoneacre —Peterborough
- Full-time
- Customer service
- IT
- Leadership
- Free parking
- Health & wellbeing programme
Quick apply
10d
Senior Property Administrator & Compliance Coordinator
Cozy Properties Ltd —Peterborough
- £15 - £17 an hour
- Full-time
- Customer service
- Microsoft Office
- Organisational skills
- Free parking
Quick apply
Sales Support Coordinator
PWR Europe Ltd —Rugby
- Full-time
- CRM software
- Sales
- Microsoft Office
- Free parking
- Sick pay
Quick apply
Customer Service Coordinator
URBN —Peterborough
- Full-time
- Microsoft Powerpoint
- English
- Microsoft Office
- Employee discount
- Gym membership
Customer Service Coordinator
URBN —Peterborough
- Full-time
- Microsoft Powerpoint
- English
- Microsoft Office
- Employee discount
- Gym membership
Customer Operations Coordinator
Tan and Deliver Central Midlands —Rugby
- £16 - £18 an hour
- Part-time
- Microsoft Word
- Microsoft Outlook
- English
- Work from home
- Flexible schedule
Quick apply
7d
Customer Services Coordinator
PA Housing —Leicester
- £30,796 - £32,105 a year
- Call to connect
- Hybrid work
- Customer service
- Microsoft Office
- IT
- Annual leave
- Work from home
7d
SEND IASS Triage and Administration Coordinator
North Northamptonshire Council —Thrapston
- £27,254 - £27,694 a year
- Microsoft Office
- Administrative experience
- Communication skills
- Employee assistance programme
7d
Client Services Coordinator - Temporary
Ingram Content Group —Bradwell
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Access
- Free parking
- Sick pay
Quick apply
7d
Sales Administrator/Coordinator
Kinetic Software —Milton Keynes
- £29,000 a year
- Hybrid work
- Salesforce
- Administrative experience
- Organisational skills
- Employee assistance programme
- Employee discount
Home Moves Coordinator
PA Housing —Leicester
- £33,991 - £35,435 a year
- Call to connect
- Hybrid work
- Organisational skills
- IT
- Communication skills
- Annual leave
- Employee discount
10d
Service Desk Co-ordinator
Microbyte Solutions Ltd —Peterborough
- £30,000 - £40,000 a year
- Full-time
- Microsoft Outlook
- IT
Quick apply
20h
Sales & Operations Coordinator
Surya —Newport Pagnell
- £25,000 - £35,000 a year
- Full-time
- Microsoft Excel
- ERP systems
- Microsoft Office
Quick apply
3d
Customer Service & Disptach Coordinator
Evergreens UK —Oakham
- From £26,000 a year
- Full-time
- CRM software
- Microsoft Excel
- Microsoft Outlook
Quick apply
3d
Retail Marketing & Customer Care Coordinator
Trek Bicycle Corporation Ltd —Milton Keynes
- Part-time
- Hybrid work
- CRM software
- Customer service
- ERP systems
- Annual leave
- Employee assistance programme
Quick apply
6d
Sales Co-ordinator
Russko Ltd —Leicester
- £13.50 - £13.75 an hour
- Full-time
- Sales
- Customer service
- Microsoft Office
Quick apply
22h
Hire & Sales Coordinator
GAP Group —Milton Keynes
- Full-time
- Microsoft Outlook
- Sales
- Customer service
9d

I want to receive the latest job alerts for customer support coordinator in kettering, nth

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer support coordinator jobs near kettering, nth

Customer Service Coordinator jobs in Leicester

Recruitment Manager jobs in Milton Keynes

Customer Care Coordinator jobs in Milton Keynes

Customer Service Coordinator jobs in Peterborough

Sales Coordinator jobs in Leicester

Sales Administrator jobs in Milton Keynes

Operations Coordinator jobs in Peterborough

Customer Service Coordinator jobs in Bradford

Customer Service Coordinator jobs in Glasgow

Customer Service Coordinator jobs in Watford

Care Coordinator jobs in London

Customer Service Coordinator jobs in Birmingham

Customer Service jobs in Birmingham

Customer Service Advisor jobs in London

Move Manager jobs in Manchester

Move Manager jobs in Leeds Ls16

Senior Customer Success Manager jobs in London

Social Media Manager jobs in Manchester

Move Manager jobs in London

Service Desk Coordinator jobs in Aylesbury

Claims/Customer Experience Coordinator (Leak Detection)

BELFOR UK Ltd -
Wellingborough

Quick apply

Job details

Full-time
£26,605.80 a year
7 days ago

Benefits

Free flu jabs
Annual leave
Company pension
Employee assistance programme
Life insurance

Qualifications

Microsoft Excel
Customer service
GCSE
Microsoft Office
Organisational skills
IT
Communication skills

Full job description

CUSTOMER EXPERIENCE COORDINATOR (LEAK DETECTION)

We are looking for a skilled and knowledgeable Claims Coordinator with a passion for excellent customer service to join our local team. We want you to help us ensure that every touchpoint with BELFOR is engaging, efficient and effective

ROLE PURPOSE

BELFOR is seeking a skilled and customer focused Claims Handler to join our growing Leak Detection Department. This role is responsible for managing leak detection claims from initial instruction through to completion, ensuring an outstanding customer experience at every stage of the journey.

As the central point of contact for policyholders, insurers, clients, field technicians, and subcontractors, you will coordinate the administrative and operational aspects of Leak Detection claims, ensuring all activities are completed efficiently, accurately, and in accordance with client service level agreements (SLAs). You will play a key role in supporting customers through what can often be a stressful situation, providing clear communication, empathy, and professional claim management throughout the process.

KEY OUTCOMES & RESPONSIBILITIES

Manage Leak Detection claims from receipt of instruction through to job completion and claim closure.
Act as the primary point of contact for policyholders, insurers, loss adjusters, technicians, and internal stakeholders.
Maintain regular communication with customers throughout the claim lifecycle, providing updates, arranging appointments, and resolving queries.
Review new instructions and ensure claims are progressed within client and insurer service level agreements.
Coordinate Leak Detection appointments and allocate work to technicians based on location, availability, and job requirements.
Monitor claim progress and proactively identify and resolve any delays or issues.
Accurately maintain claim records, case notes, reports, and supporting documentation within internal and client management systems.
Liaise with insurance companies, loss adjusters, private clients, contractors, and internal departments to facilitate timely claim progression.
Review Leak Detection technician reports and ensure all required information has been obtained accurately before progressing claims to the next stage.
Ensure customers receive a consistently high standard of service, demonstrating empathy and professionalism throughout their claim journey.
Support achievement of departmental KPIs, service levels, and customer satisfaction targets.
Escalate complex or high-priority cases appropriately and provide timely updates to management.

SKILLS AND EXPERIENCE REQUIRED

Previous experience handling claims, insurance administration, customer service, scheduling, or a similar coordination role.
Experience managing customer interactions via telephone and email.
Strong understanding of customer service principles and the ability to handle sensitive conversations with empathy.
Experience working within process driven environments and meeting service level agreements.
Excellent organisational skills with the ability to manage multiple claims simultaneously.
GCSE Maths and English (or equivalent).

PREFFERED SKILLS & KNOWLEDGE

Previous experience within the insurance, property restoration, Leak Detection, or building repair sectors.
Knowledge of the property claims process and insurance industry practices.
Experience using claims management systems, scheduling software, or client portals.
Strong IT skills, including Microsoft Office applications and Excel.
Excellent verbal and written communication skills.
Strong attention to detail and accuracy when managing claim records.
Ability to prioritise workloads and adapt to changing business demands.
Problem-solving skills with a proactive approach to claim progression.
Ability to work effectively both independently and as part of a team.

WHAT SUCCESS LOOKS LIKE

The successful customer experience coordinator will deliver excellent customer outcomes by ensuring claims are managed efficiently, communication is proactive, and all stakeholders are kept informed throughout the process. They will take ownership of claims from instruction to completion, helping BELFOR maintain exceptional service standards and customer satisfaction while supporting the continued growth of our Leak Detection Department.

BENEFITS

28 days annual leave
Annual pay review
Employee Bonuses
Retirement Pension Plan
Life Insurance
Health Cash Plan
Employee Assistance Programme
Induction and E learning
Annual Flu Vaccination
Eye Test

Pay: £26,605.80 per year

Work Location: In person

Quick apply

Refine Your Search

customer support coordinator jobs in kettering, nth

Claims/Customer Experience Coordinator (Leak Detection)

Customer Operations Coordinator

Operations Coordinator

Fleet Manager/Coordinator - Multi Franchise

Senior Property Administrator & Compliance Coordinator

Sales Support Coordinator

Customer Service Coordinator

Customer Service Coordinator

Customer Operations Coordinator

Customer Services Coordinator

SEND IASS Triage and Administration Coordinator

Client Services Coordinator - Temporary

Sales Administrator/Coordinator

Home Moves Coordinator

Service Desk Co-ordinator

Sales & Operations Coordinator

Customer Service & Disptach Coordinator

Retail Marketing & Customer Care Coordinator

Sales Co-ordinator

Hire & Sales Coordinator

I want to receive the latest job alerts for customer support coordinator in kettering, nth

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected