Experience manager Work, Jobs in Twickenham, Gtl (with Salaries)

Lead Customer Operations Manager
Royal Mail Group —Hounslow
- £51,624 - £56,212 a year
- Full-time
- Leadership
- Annual leave
- Sick pay
6d
Senior Customer Success Manager - UK
Recharge —London
- £84,705.88 - £105,882.35 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Bachelor's degree
- No degree
Quick apply
Operations Manager
Popeyes UK —Gatwick Airport
- £55,000 - £65,000 a year
- Full-time
- Casual dining restaurant
- Sales
- Customer service
- Annual leave
- Employee discount
Quick apply
13d
Delivery Manager
Richmond and Wandsworth Councils —Richmond
- £46,206 - £55,992 a year
- Full-time
- Analysis skills
- Team management
- Leadership
- Annual leave
Quick apply
11d
Guest Experience & Welcome Manager
Rapport —London
- £45,000 a year
- Full-time
- Employee assistance programme
- Employee discount
Parent and Candidate Experience Manager
Fennies Day Nurseries Ltd —Epsom
- Up to £58,000 a year
- Full-time
- Analysis skills
- Training & development
- Analytics
- Annual leave
Quick apply
12d
Welcome Manager
National Trust —Richmond
- £30,927 a year
- Weekend availability
- Management
- Customer service
- Supervising experience
- Free parking
- Employee assistance programme
8d
Cluster General Manager
iQ Student Accomodation —Kingston upon Thames
- £43,000 - £47,000 a year
- Full-time
- Hotel
- Driving
- Leadership
- Annual leave
Branch Manager
Merityre Specialists Limited —Kingston upon Thames
- £48,000 - £50,000 a year
- Full-time
- Management
- In-person
- Leadership
- Annual leave
- Employee discount
Quick apply
Employee Experience Manager
House of Commons UK Parliament —London
- £45,359 - £51,885 a year
- Full-time
- Hybrid work
- Continuous improvement
- Team management
- Human resources
- Annual leave
11d
Assistant Customer Service Manager
Return on Investment Ltd —Walton-on-Thames
- £40,000 - £45,000 a year
- Full-time
- Hybrid work
- Customer service
- Analysis skills
- In-person
- Annual leave
- Gym membership
Quick apply
Customer Experience Manager, Strategic Enterprise
NAVEX —London
- £60,000 a year
- Full-time
- Hybrid work
- AI
- Communication skills
- Analytics
12d
Sr. Project Manager - Business Transformation
SHI International Corporation —London
- £80,000 - £100,000 a year
- Full-time
- Communication skills
11d
Office & Business Manager
Boom Sports —West London
- £34,000 - £40,000 a year
- Full-time
- Google Suite
- Microsoft Office
- Administrative experience
- Annual leave
- Employee discount
Quick apply
14d
Chief of Staff
The Chief of Staff Association —London
- £150,000 - £185,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Analysis skills
- Travel
4d
Manager Designate - West London
Chisholm Hunter Ltd —Kingston upon Thames
- Full-time
- Management
- Employee discount
Quick apply
Crew Accommodations Supervisor
Corpay —Hounslow
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Employee discount
Quick apply
Customer Experience Programme Manager
L&Q —London
- £57,900 - £72,884 a year
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- Communication skills
- Annual leave
- Employee assistance programme
3h
Store Manager
Smiggle —Kingston upon Thames
- Full-time
- Customer service
- Team management
- In-person
- Store discount
- Annual leave
Quick apply
12d
CEO
Half Moon Street Partners —London
- £15,000 - £20,000 a month
- Full-time
- Supervising experience
- Bachelor's degree
- In-person
- Free parking
Quick apply
12d

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experience manager jobs near twickenham, gtl

Lead Customer Operations Manager

Royal Mail Group -
Hounslow

Apply Now

Job details

Full-time
£51,624 - £56,212 a year
6 days ago

Benefits

Annual leave
Company pension
Sick pay

Qualifications

Stakeholder liaison
Performance management
Leadership
Team motivation leadership
Distribution operations team management

Full job description

Job reference number 341038

Lead Customer Operations Manager

London £51,624 - Mid: £56,212 plus £2,101 potential 10% bonus, 25 days annual leave and generous pension
Full time, Permanent

Hounslow Delivery Office, 9 Holloway Street, Hounslow, TW3 1AA

At Royal Mail we deliver more.

ABOUT US

We believe great things are possible and we make them happen. Royal Mail impacts people and businesses in more than 71 million ways, daily. The only company that delivers to every address in the UK, we bring people closer together, help independent businesses grow and make large corporations work better, connecting companies and customers worldwide. We’re driven to take people further; to empower our customers and colleagues to make their futures whatever they want.

Shift Patterns

5 days out of 6 Monday to Saturday with rotating day off, Office hours are 06:30 to 15:00, flexibility is required due to operational needs.

THE ROLE

As a Lead Customer Operations Manager, you’ll be responsible for leading and developing a team of Customer Operations Managers (COM) to take ownership and accountability to deliver results across a balance scorecard. Whilst at the same time deploying significant transformational changes.

You’ll be the point of contact for external stakeholders and hold the responsibility through delegation, coaching and support to ensure all COMs complete tasks to time and quality, delivering the scorecard performance.

You’ll produce the weekly resourcing plan and ensure all COMs deliver towards this. Leading on safety will be key, ensuring each COM completes their safety tasks and the unit’s specific PIC tasks are accomplished, alongside confirming each COM is managing their fleet, and the unit hits overall targets.

Furthermore, you’ll also have full accountability for your Delivery team, you’ll work through the morning and into the afternoon and ensure the smooth running of all deliveries. You'll lead and inspire a team of front-line colleagues to work efficiently and provide excellent service at the doorstep. Being a great leader means creating a positive and engaging work environment, promoting inclusivity, and being a role model by living our values.

To ensure we reach our best with people management, resource planning and specialist project activity, you’ll also partner with Trade Union, taking the lead for the unit, to keep raising the bar as you coach your team to drive performance improvement. Delivering every item accurately and on time is crucial to who we are, you will play a major part in the trust customers have in us.

WHAT YOU’LL GET

We’re asking for a lot, but you’ll get a lot in return. First, there’s the 10% on target bonus, generous holiday allowance, flexible working options, a pension scheme and an excellent parental leave policy. You’ll also benefit from enhanced family friendly support, including enhanced maternity pay, paternity leave, adoption leave and shared parental leave. As part of our commitment to your wellbeing, you’ll receive supportive and generous company sick pay, and eligibility to a level of employer funded dental insurance* and a health assessment every two years*. You’ll have access to your personalised benefits account through our MyBundle+ platform, where you can choose from more than 800 retail offers to help you save on things like groceries, days out, holidays and your household bills as well as employer provided and voluntary benefits to suit your lifestyle.

Your wellbeing matters to us, which is why you and your family have 24/7 access to tools, services and advice supporting your physical, mental, financial and social health—completely free. And of course, there are all the exciting career opportunities that come with leading a team and shaping key decisions. All this comes with the great sense of pride you’ll feel from being part of one of the world’s most recognisable brands as we undergo a historic transformation from a letters business to a parcels business.

ABOUT YOU

Are you looking for a job that delivers more? When you join Royal Mail, you join an organisation that achieves something extraordinary every day. We’ve been trusted by the nation for more than 500 years. You’ll be at the heart of your community, vital to your team, and part of an organisation that delivers for the nation.

This is a role packed full of influence, challenges and responsibility, so we need someone who is flexible and can excel under pressure. Customer focussed, team player, results driven, inspiring leader – you know how to get the best out of our people and deliver the best to our customers. You can empathise, motivate, coach, and collaborate, and will relish the opportunity to be part of our historic transformation from a letters business to a parcels business, whether that’s through reduced cost, innovative work practices or data driven ideas. We’re looking to you to bring your skills and experience to make brilliant things possible.

NEXT STEPS

Ready to apply? Then complete your application online and submit your CV. If successful, you’ll be invited to a face-to-face assessment where you’ll have the chance to showcase your abilities and passion. You’ll also take part in a capability-based interview and a short management scenario exercise – more details will be provided on the day.

Trust is the foundation of Royal Mail. We aim to be transparent about the qualities we seek and what a career with us entails, building trust from the start of your journey with us. Your interview is the first step, and we want you to shine. To help you prepare, we’ll provide your interview questions in advance, so you can have your best examples ready. At Royal Mail Group, we value trust and our people.

Royal Mail Group is committed to inclusion and representing the diverse communities we serve. We welcome applications from all individuals. As a proud Gold signatory to the Armed Forces Covenant, we especially encourage applications from the Armed Forces community, including cadet instructors and spouses/partners.

We are committed to ensuring an inclusive recruitment process. If you require any adjustments to support you during the hiring process, please discuss these with your recruiter when contacted.

For more information on Royal Mail Group and our values please click here: https://www.internationaldistributionsservices.com/en/about-us/

Closing Date: Wednesday 12th August. Please note, this advert may close early if the appropriate number of applications has been reached.

#LI-POST #RMG #DeliveryandCollections #LIMRT

Apply Now

Refine Your Search

experience manager jobs in twickenham, gtl

Lead Customer Operations Manager

Senior Customer Success Manager - UK

Operations Manager

Delivery Manager

Guest Experience & Welcome Manager

Parent and Candidate Experience Manager

Welcome Manager

Cluster General Manager

Branch Manager

Employee Experience Manager

Assistant Customer Service Manager

Customer Experience Manager, Strategic Enterprise

Sr. Project Manager - Business Transformation

Office & Business Manager

Chief of Staff

Manager Designate - West London

Crew Accommodations Supervisor

Customer Experience Programme Manager

Store Manager

CEO

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