It network technician Work, Jobs in Haywards Heath, Wsx (with Salaries)

3rd Line MSP Service Desk Technician
Kogo Limited —East Grinstead
- £44,000 - £50,000 a year
- Full-time
- Azure
- Windows
- Travel
- Free parking
- Bereavement leave
Quick apply
4d
IT 2nd Line Support Technician
East Surrey College —Redhill
- £34,950.44 a year
- Customer service
- Communication skills
- Free parking
18h
Information Communication Technician Apprentice
Kamsons Pharmacy —Uckfield
- From £8 an hour
- Full-time
- Microsoft Access
- Windows
- Microsoft Office
- Employee discount
Quick apply
Electronic Repair Technician
I-Tech Centre Ltd —Worthing
- From £26,000 a year
- Full-time
- Schematics
- Maintenance
- Quality control
- Store discount
- Employee discount
Quick apply
5d
Sporting Systems Technician
Formula 1 —Biggin Hill
- Full-time
- Travel
- IT
- Time management
- Store discount
- Annual leave
Senior IT Customer Support Analyst, Desktop Support
KBR —Leatherhead
- Full-time
- Computer Science
- Supervising experience
- Presentation skills
Specialist Pharmacy Technician - Medicines Procurement
Sussex Partnership NHS Foundation Trust —Worthing
- £39,959 - £48,117 a year
- Full-time
- Annual leave
Experience Leakage Technician - South East Water
Tetra Tech —Lewes
- Nights as needed
- Hybrid work
- Driving
- IT
Mobile HGV Technician | Aviation
World Kinect Corporation —Gatwick Airport
- Overtime
- Maintenance
- Travel
- Communication skills
13d
Pharmacist
Boots —Great Bookham
- Weekend availability
- Communication skills
- Employee assistance programme
- Employee discount
Dispensing Store Manager (small store)
Boots —Lingfield
- Weekend availability
- Leadership
- Annual leave
- Employee assistance programme
10d
IT Helpdesk Technician
FluidOne —Brighton
- Full-time
- Computer networking
- Employee assistance programme
11d
Apprentice Flight Simulator Maintenance Technician
CAE (UK) PLC —Burgess Hill
- £20,000 a year
- 12 hour shift
- Microsoft Word
- Computer literacy
- English
Quick apply
9d
Desktop Engineer -Gatwick Airport
ESP Global Services Limited —Gatwick Airport
- £30,000 a year
- Software troubleshooting
- Microsoft Office
- Computer networking
Quick apply
Digital Electronics Technician
Thales —Crawley
- Full-time
- In-person
- Leadership
- Annual leave
- Employee discount
1d
Technician (Solar)
Renewable Energy Systems Limited —Royal Tunbridge Wells
- Overtime
- Schematics
- Writing skills
- Maintenance
Technician (Assistive Technologies)
The Children's Trust —Tadworth
- £32,199 - £34,876 a year
- Call to connect
- Maintenance
- School
- Free parking
- Annual leave
13d
Technician (Assistive Technologies)
The Children's Trust —Tadworth
- Call to connect
- Maintenance
- School
- Free parking
- Annual leave
Quick apply
14d
EN - Maintenance Agent-Technician
AccorHotel —Brighton and Hove
- Part-time
- Hotel
Quick apply
HSE Advisor
Wood —Worthing
- Full-time
- Hybrid work
- Engineering
- Master's degree
- Bachelor's degree
- Annual leave
- Life insurance
14d

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it network technician jobs near haywards heath, wsx

3rd Line MSP Service Desk Technician

Kogo Limited -
East Grinstead

Quick apply

Job details

Full-time
£44,000 - £50,000 a year
4 days ago

Benefits

Free parking
Company pension
Company events
Bereavement leave
Sick pay
On-site parking

Qualifications

Microsoft Windows Server
Technical troubleshooting
Cloud infrastructure
Azure
Stakeholder liaison
Mentoring junior staff
Microsoft Exchange
Windows
Network infrastructure
Firewall
DHCP
Service restoration
Virtualisation
Mentoring
SharePoint
Technical writing
Mac OS
Customer support
Customer interaction
Root cause analysis
Communication skills
Microsoft Azure
IaaS
Help desk

Full job description

THIS POSITION IS AN OFFICE BASED ROLE

We are an agile, growing Managed Service Provider (MSP) providing premium B2B IT support and cybersecurity services for small to medium businesses across the South East. So if you are experienced in 3rd line support and want to work for a company that positively recognises your technical ability and skills, Kogo could be your next step.

General Summary

Reporting to the Service Desk Manager, the 3rd Line Service Desk Technician is responsible for providing advanced technical support and acting as the final escalation point for complex incidents and service requests. This role requires strong troubleshooting capability across a broad range of technologies, along with the ability to mentor junior engineers and contribute to maintaining high service standards.

The role is a mix of technical escalation, customer interaction, and proactive service improvement within a fast-paced MSP environment.

Duties and Responsibilities

Act as the primary escalation point for complex technical issues from 1st and 2nd Line engineers
Investigate, diagnose and resolve advanced incidents across infrastructure, networking, and cloud platforms
Provide support for both cloud (Microsoft 365 / Azure) and on-premise environments
Take ownership of major or high-priority incidents through to resolution
Mentor and support 1st and 2nd Line engineers, sharing knowledge and best practices
Work closely with the Service Desk Manager to improve processes, efficiency and service delivery
Communicate effectively with clients, including providing technical explanations and updates
Liaise with third-party vendors and escalate issues where required
Contribute to maintaining accurate and up-to-date technical documentation
Participate in an on-call rota to provide out-of-hours support
Attend customer sites where required to support issue resolution or implement change
Assist in identifying underlying problems and recurring issues, contributing to long-term fixes
Assisting with Project Delivery

Technical Environment

You will be working across a wide range of technologies including:

Microsoft Windows Desktop operating systems
macOS (limited support)
Windows Server (on-premise infrastructure)
Microsoft 365 (Exchange Online, SharePoint, Teams)
Microsoft Azure (IaaS, identity, virtual machines)
Active Directory, Group Policy, DNS, DHCP
Networking hardware and firewalls (DrayTek, WatchGuard, UniFi)
Virtualisation technologies (primarily Hyper-V)
Backup solutions, endpoint security and general MSP tooling

Skills and Experience

5 years’ experience working within an MSP environment - THIS IS A MUST
Strong troubleshooting and root cause analysis skills
Proven experience handling escalations and complex support issues
Experience supporting both cloud and on-premise infrastructure
Solid networking knowledge including firewalls, VPNs, VLANs and Wi-Fi
Experience supporting Microsoft 365 and Azure environments
Ability to work independently and take ownership of tasks
Strong communication skills with both technical and non-technical users
Experience mentoring or supporting junior engineers

Desirable certifications or equivalent experience:

Microsoft 365 Certified: Endpoint Administrator Associate
Microsoft Certified: Azure Administrator Associate
Microsoft Certified: Identity and Access Administrator Associate
Microsoft Certified: Security Operations Analyst Associate
WatchGuard Network Security Essentials (Firebox)

Company Values

At Kogo, we expect all team members to embody our core values:

Customer Focused – Delivering an excellent customer experience and building trusted relationships
Good Communicator – Clearly explaining technical issues and keeping customers informed
Proactive in Nature – Identifying and addressing issues before they impact customers
Adaptable – Thriving in a fast-paced environment and responding positively to change
Good Team Member – Collaborating effectively and supporting colleagues across the business

Additional Information

Participation in an on-call rota is required
· Occasional travel to customer sites may be required

Pay: £44,000.00-£50,000.00 per year

Benefits:

Bereavement leave
Company events
Company pension
Free parking
On-site parking
Sick pay

Ability to commute/relocate:

East Grinstead RH19 2HR: reliably commute or plan to relocate before starting work (required)

Application question(s):

Are you working for an MSP or have recent MSP experience?

Work Location: In person

Quick apply

Refine Your Search

it network technician jobs in haywards heath, wsx

3rd Line MSP Service Desk Technician

IT 2nd Line Support Technician

Information Communication Technician Apprentice

Electronic Repair Technician

Sporting Systems Technician

Senior IT Customer Support Analyst, Desktop Support

Specialist Pharmacy Technician - Medicines Procurement

Experience Leakage Technician - South East Water

Mobile HGV Technician | Aviation

Pharmacist

Dispensing Store Manager (small store)

IT Helpdesk Technician

Apprentice Flight Simulator Maintenance Technician

Desktop Engineer -Gatwick Airport

Digital Electronics Technician

Technician (Solar)

Technician (Assistive Technologies)

Technician (Assistive Technologies)

EN - Maintenance Agent-Technician

HSE Advisor

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