Helpdesk support Work, Jobs in Shotts, Nlk (with Salaries)

Telephony and Connectivity Analyst
ARO —Glasgow
- £29,000 a year
- Full-time
- Hybrid work
- Customer service
- Analysis skills
- IT
- Employee assistance programme
Quick apply
13d
Workspace Support - Livingston - Sky Spaces
Emcor —Livingston
- Full-time
- Microsoft Powerpoint
- Organisational skills
- Employee assistance programme
- Referral programme
Quick apply
1st/2nd Line Support Technician
Entire IT Solutions —Edinburgh
- £24,000 - £28,000 a year
- Full-time
- Azure
- Customer service
- Windows
Quick apply
Helpdesk Coordinator
Equans —Bellshill
- £14,664 - £15,392 a year
- Part-time
- Customer service
- Annual leave
- Employee assistance programme
Service Helpdesk Admin Support
Secureshield Ltd —Motherwell
- From £26,000 a year
- Full-time
- Microsoft Word
- Accounting
- Organisational skills
Quick apply
Helpdesk Supervisor - Glasgow Head Office
City Facilities Management (UK) —Glasgow
- £33,212.48 a year
- Weekend availability
- Management
- Customer service
- Communication skills
12d
IT Support Technician
Eurostampa UK —Cumbernauld
- Full-time
- Communication skills
- Free parking
- Employee assistance programme
L1 Service Desk Team Leader
XMA —Livingston
- £28,000 - £32,000 a year
- Full-time
- Hybrid work
- Team management
- IT
- Employee discount
- Life insurance
Service Administrator
Secureshield Ltd —Motherwell
- From £26,000 a year
- Full-time
- Salesforce
- Analysis skills
- Organisational skills
Quick apply
Digital Helpdesk Apprentice
QA Apprenticeships —Bellshill
- £18,000 a year
- Full-time
Facilities Helpdesk Administrator – Motherwell, ML1 1RU
Apleona —Motherwell
- £27,459.57 a year
- Monday to Friday
- Microsoft Excel
- Computer literacy
- Computer skills
- Employee discount
5d
Source to Procure (S2P) Assistant
SSE —Glasgow
- £30,684 - £36,666 a year
- Oracle
- Analysis skills
- Continuous improvement
- Employee discount
- Gym membership
5d
IM&T Infrastructure Analyst
NHS Scotland —Lanarkshire
- £34,544 - £43,039 a year
- Monday to Friday
- Azure
- Windows
- Microsoft Office
2d
Hybrid Technical Auditor
Mpaas Ltd —Glasgow
- £40,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Annual leave
- Employee discount
Cleaning Team Leader - Mobile Scotland - Nights Sky Spaces
Emcor —Livingston
- £31,554 a year
- Full-time
- Customer service
- English
- Team management
- Employee assistance programme
- Referral programme
Quick apply
Digital Customer Support Apprentice
QA Apprenticeships —Motherwell
- £16,697.60 a year
- Monday to Friday
- Microsoft Outlook
- SharePoint
- Communication skills
- Employee discount
6d
Planner - Livingston, West Lothian, EH54 8AF
Apleona —Livingston
- £29,943 a year
- Full-time
- Employee discount
11d
Commercial Plumber + Van and Fuel Card
Strachan and Kemp Commercial Services Ltd —Glasgow
- £18.27 - £20.19 an hour
- Full-time
- Maintenance
- Plumbing
- Driving
- Free parking
- Employee discount
Quick apply
Nightshift Operator
City Facilities Management (UK) —Glasgow
- Full-time
- Communication skills
11d
Lead IT Security Engineer
V.Group —Glasgow
- Azure
- Computer Science
- AWS

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Telephony and Connectivity Analyst

ARO -
Glasgow

Quick apply

Job details

Full-time
£29,000 a year
13 days ago

Benefits

Company pension
Employee assistance programme
Private medical insurance

Qualifications

Cloud infrastructure
Customer service
Analysis skills
VoIP
Telecommunication
ServiceNow
IT
Communication skills
Help desk

Full job description

Job Title: Telephony and Connectivity Analyst

Location: Glasgow

Salary: Up to £29,000 Depending on Experience

Contract type: Permanent

#LI-Hybrid

About the role

Are you passionate about technology and delivering outstanding customer service? We're looking for a motivated Telephony and Connectivity Analyst to join our specialist support team, where you'll play a key role in keeping our customers connected. You'll diagnose and resolve broadband and VoIP telephony issues, work alongside experienced Telephony Analysts and gain valuable expertise in a fast-paced telecommunications environment.

If you have support desk experience, enjoy solving technical problems and are eager to grow your career, we'd love to hear from you.

Please note this is a hybrid role working 3 days in our Glasgow office and 2 days working remotely.

What you'll do

Incident Management: Act as the primary responder for support requests and incidents regarding telephony platforms and broadband connectivity issues.
Troubleshooting & Resolution: Accurately diagnose, troubleshoot, and resolve faults related to VoIP solutions, specifically utilizing providers such as Gamma, NFON, and TalkDesk.
Broadband Support: Investigate and resolve circuit and connectivity faults, liaising with underlying network providers where necessary to ensure swift resolution.
Ticket Lifecycle: Log, update, and manage support tickets through the service management platform (e.g., ServiceNow), ensuring accurate documentation and tracking against established SLAs.
Customer Communication: Provide proactive, clear, and empathetic updates to end-users throughout the lifecycle of their support request, maintaining a high standard of customer care.
Escalation: Triage and escalate complex or high-priority faults to Senior Telephony Engineers when required, ensuring a seamless handover of information.

Requirements

What we are looking for?

Essential

Support Desk Experience: Proven experience working within an IT, helpdesk, or technical support environment.

Customer Service Excellence: Exceptional communication skills with a demonstrated ability to manage customer expectations, de-escalate frustrations, and deliver a positive support experience.
Passion for Technology: A strong, genuine interest in emerging technologies, unified communications, and network infrastructure, coupled with a proactive attitude toward learning.
Problem-Solving: Strong analytical skills with a logical approach to identifying the root cause of technical faults.
Team Collaboration: Ability to work effectively within a structured support tiering model and collaborate smoothly with technical colleagues and management.

Desirable

Gamma Expertise: Previous exposure to, or certification in, Gamma telephony products and portals (highly advantageous).
VoIP Fundamentals: Basic understanding of VoIP protocols (such as SIP), QoS (Quality of Service), and hosted telephony environments.
Familiarity with Telephony Platforms: Experience administering or supporting telephony solutions from vendors such as Gamma or NFON.

Benefits

Who are we?

ARO has 25 years’ experience in Collaboration, Connectivity, Cloud and Infrastructure and Cyber Security services both in the UK and Internationally and has a nationwide presence with offices across the UK.

As one of the UK’s leading independent IT and communication experts our mission is to deliver a seamless technology experience to all end users. To make that vision a reality, we need bright, tenacious and inspiring talent to help drive our performance, growth and achieve this mission.

To make us successful we focus on strong communication, a culture based on fun, trust and collaboration. We have created a modern workplace environment, which is full of engaged, energetic, positive and curious people whose productivity, resilience and wellbeing allow them to thrive.

In 2021 we were awarded the People Insight’s Outstanding Workplace Award, which celebrates organisations building positive workplace cultures and acting on employee feedback to spark positive change.

Why Work for ARO?

At ARO we are committed to creating an excellent employee experience. Our employees, culture and additional benefits all make ARO a great place to work. Come join us!

We offer a wide range of benefits and incentives to our employees including:

Company Pension Scheme and matching contributions

Company Perks portal

Private Medical insurance

️ Life assurance

✈️ 25 days holiday plus bank holidays plus holiday trading

Your Birthday off, on us

Health Club and Wellbeing Scheme

ARO Shares after 12 months employment

Employee Assistance Programme

Technical Training Academy and E-learning

Hybrid working

If even 80% of this matches your experience and attributes, we would be delighted to hear from you.

Quick apply

Refine Your Search

helpdesk support jobs in shotts, nlk

Telephony and Connectivity Analyst

Workspace Support - Livingston - Sky Spaces

1st/2nd Line Support Technician

Helpdesk Coordinator

Service Helpdesk Admin Support

Helpdesk Supervisor - Glasgow Head Office

IT Support Technician

L1 Service Desk Team Leader

Service Administrator

Digital Helpdesk Apprentice

Facilities Helpdesk Administrator – Motherwell, ML1 1RU

Source to Procure (S2P) Assistant

IM&T Infrastructure Analyst

Hybrid Technical Auditor

Cleaning Team Leader - Mobile Scotland - Nights Sky Spaces

Digital Customer Support Apprentice

Planner - Livingston, West Lothian, EH54 8AF

Commercial Plumber + Van and Fuel Card

Nightshift Operator

Lead IT Security Engineer

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