Counter manager Work, Jobs in South Shields, Twr (with Salaries)

Online Sales & Customer Service Manager
NLS Security Ltd —Newcastle upon Tyne
- From £27,000 a year
- Full-time
- Sales
- Customer service
- Organisational skills
- Free parking
- Employee discount
Quick apply
8d
Brow & Beauty Expert - Metro Centre
Benefit Cosmetics UK —Gateshead
- Part-time
- Hospitality
- Sales
- Customer service
- Annual leave
- Referral programme
Beauty Advisor
ghd hair —Newcastle upon Tyne
- Part-time
- Sales
- Business development
- Negotiation
- Employee discount
Quick apply
Associate Director - Security Designer
AECOM —Newcastle upon Tyne
- Full-time
- Hybrid work
- Business development
Business Administrator
Ministry of Justice —Durham
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- Banking
- Annual leave
Crime in Prison Coordinator
Ministry of Justice —Durham
- £30,001 - £40,000 a year
- Part-time
- Hybrid work
- English
- Administrative experience
- Presentation skills
- Annual leave
12d
Bar Duty Manager
The Grand Hotel Tynemouth —North Shields
- From £13.25 an hour
- Part-time
- Serving
- Hospitality
- Bar
- Employee discount
- Flexible schedule
Quick apply
14d
Group Worker
Ministry of Justice —Durham
- £30,001 - £40,000 a year
- Full-time
- Hybrid work
- English
- Presentation skills
- Annual leave
8d
Counter Manager - Metro
Benefit Cosmetics UK —Gateshead
- Weekend availability
- Hospitality
- Management
- Sales
- Annual leave
- Referral programme
11d
Maison Crivelli - Full & Part Time Brand Ambassadors - Fenwick Newcastle
Maison Crivelli —Newcastle upon Tyne
- Up to £26,000 a year
- Part-time
- Bilingual
- Sales
- English
- Free parking
- Store discount
Quick apply
Stores Operative (Insite Stores Operative) - Shifts
Rubix —Newcastle upon Tyne
- Full-time
- Organisational skills
Counter Lead Kilian Paris & Frederic Malle Fenwick Newcastle - 37.5 Hrs, 5 Days
Estee Lauder —Newcastle upon Tyne
- Full-time
- Microsoft Excel
- Customer service
- Organisational skills
Sandwich/Deli Counter Manager
Deer in the Dene —Newcastle upon Tyne
- £13.50 - £14.50 an hour
- Full-time
- Management
- Merchandising
- Administrative experience
- Free parking
- Store discount
Quick apply
Cook
Impact Food Group —Washington
- £20,580 a year
- Full-time
- Cooking
- Restaurant
- Communication skills
- Employee discount
Quick apply
9d
Customer Advisor
Boots —Crook
- £13.02 an hour
- Part-time
- Customer service
- In-person
- Employee assistance programme
- Employee discount
3d
Café Worker
Wok Manifesto —Newcastle upon Tyne
- From £12.71 an hour
- Weekend availability
- Hospitality
- Customer service
- English
- Employee discount
Quick apply
4d

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counter manager jobs near south shields, twr

Online Sales & Customer Service Manager

NLS Security Ltd -
Newcastle upon Tyne

Quick apply

Job details

Full-time
From £27,000 a year
8 days ago

Benefits

Free parking
Casual dress
Company pension
Employee discount
On-site parking

Qualifications

Sage
Sales
Customer service
Organisational skills
IT
Communication skills

Full job description

NLS Security Ltd is an established security company based in Newcastle upon Tyne, with a strong reputation for technical knowledge, reliable service and quality security products.

We operate two growing ecommerce websites:

Lock Shop Direct — www.lockshopdirect.co.uk
A leading online supplier of locks, door hardware, access control products, locksmith supplies and security hardware.

eSafes — www.esafes.co.uk
A specialist online supplier of safes, including home safes, business safes, fire safes, cash-rated safes, Eurograde safes and security storage solutions.

We are looking for an organised, confident and commercially minded Online Sales & Customer Service Manager to help manage and grow the online sales operation across both websites. This is a key role within the business, supporting customers, managing enquiries, improving processes and helping ensure our online customers receive excellent service from initial enquiry through to delivery and aftersales support.

The Role

The successful candidate will be responsible for overseeing the day-to-day online sales and customer service function for both Lock Shop Direct and eSafes.

You will deal with customer enquiries, provide product advice, support online orders, liaise with suppliers, manage customer service issues and help improve the overall customer experience across both websites.

This role would suit someone with experience in ecommerce, online retail, customer service management, trade counter sales, technical product sales or a security-related environment. Experience with locks, ironmongery, safes, locksmith supplies, access control or security products would be a strong advantage, but full product training can be provided for the right person.

Key Responsibilities

Your duties will include:

Managing online sales enquiries by phone, email and website contact forms across Lock Shop Direct and eSafes.
Providing customers with helpful, professional and accurate product advice.
Supporting customers with product selection, order queries, delivery updates and aftersales support.
Handling enquiries for locks, cylinders, door hardware, access control products, master key systems, safes and related security products.
Managing customer service issues from start to finish, including returns, replacements, supplier delays, product queries and complaints.
Liaising with suppliers regarding stock availability, lead times, special orders, technical information and delivery updates.
Working closely with the warehouse and dispatch team to ensure orders are processed accurately and efficiently.
Monitoring online orders and helping resolve issues before they become customer complaints.
Identifying sales opportunities and helping convert enquiries into orders.
Supporting both trade and retail customers with product recommendations.
Assisting with website product information, pricing checks, product descriptions and category improvements.
Helping maintain high customer service standards across both websites.
Reviewing customer feedback and looking for ways to improve the customer journey.
Supporting the management team with reporting on sales, customer issues, returns and website performance.
Helping train and support other members of the customer service and admin team where required.
Ensuring all customer communication is professional, clear and in line with the company’s standards.

What We Are Looking For

We are looking for someone who is:

Confident speaking to customers by phone and email.
Organised, reliable and able to manage a busy workload.
Commercially aware and able to spot sales opportunities.
Experienced in customer service, online sales or ecommerce.
Able to deal with customer problems calmly and professionally.
Good at following processes and helping improve them.
Comfortable using computers, websites, order systems and email.
Accurate with details, especially when dealing with product codes, orders and customer information.
Positive, professional and willing to learn.
Able to work well with suppliers, warehouse staff, sales staff and management.
Capable of taking ownership of customer issues until they are resolved.

Desirable Experience

Experience in any of the following would be beneficial:

Ecommerce or online retail.
Customer service management.
Trade counter sales.
Security products, locks, safes, ironmongery or door hardware.
Working with supplier product feeds or large product catalogues.
Handling customer returns, complaints and technical product queries.
Using Sage, CRM systems, ecommerce platforms or order management systems.
Managing a small customer service or sales team.
Selling or advising on safes, cash ratings, fire ratings or insurance-rated security products.

Skills Required

The successful candidate should have:

Excellent written and verbal communication skills.
Strong attention to detail.
Good problem-solving ability.
A professional and friendly telephone manner.
Good IT skills.
The ability to learn technical products.
Strong organisational skills.
The confidence to manage difficult conversations when needed.
A proactive approach to improving sales and customer service.

Why Join Us?

This is a great opportunity to join a well-established and growing security business with two established ecommerce websites.

You will play an important role in improving how we manage online customers, sales enquiries and the overall customer experience across both Lock Shop Direct and eSafes.

We offer:

A stable, long-term role within an established business.
Full product training.
Support from an experienced team.
The opportunity to help shape and improve the online sales department.
A varied role with real responsibility.
Career development opportunities as the business continues to grow.

Pay: From £27,000.00 per year

Benefits:

Casual dress
Company pension
Employee discount
Free parking
On-site parking

Work Location: In person

Quick apply

Refine Your Search

counter manager jobs in south shields, twr

Online Sales & Customer Service Manager

Brow & Beauty Expert - Metro Centre

Beauty Advisor

Associate Director - Security Designer

Business Administrator

Crime in Prison Coordinator

Bar Duty Manager

Group Worker

Counter Manager - Metro

Maison Crivelli - Full & Part Time Brand Ambassadors - Fenwick Newcastle

Stores Operative (Insite Stores Operative) - Shifts

Counter Lead Kilian Paris & Frederic Malle Fenwick Newcastle - 37.5 Hrs, 5 Days

Sandwich/Deli Counter Manager

Cook

Customer Advisor

Café Worker

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