Office operations manager Work, Jobs in Oxford, Oxf (with Salaries)

Service Business Operations Manager
Miele —Abingdon
- £45,000 - £50,000 a year
- Full-time
- Continuous improvement
- Leadership
- Employee discount
Oxford Cancer Operations Manager
University of Oxford —Oxford
- £39,424 - £47,779 a year
- Full-time
- Project management
- Communication skills
- Annual leave
10d
Development Operations Officer
St Edmund Hall —Oxford
- £34,403 - £40,570 a year
- Full-time
- Annual leave
- Employee assistance programme
3d
Senior Manager, Operations
Stratasys, Inc. —Aylesbury
- Engineering
- Continuous improvement
- Team management
- Employee stock purchase plan
- Employee assistance programme
13d
Operations Manager - Homecare Branch
Rigby Recruitment —Wantage
- £45,000 - £50,000 a year
- Full-time
- Business development
- Team management
- Organisational skills
- Free parking
- Health & wellbeing programme
Quick apply
6d
Operations and Installations Manager
Nu Kitchen —Thatcham
- From £30,000 a year
- Full-time
- Customer service
- English
- Microsoft Office
- Free parking
Quick apply
7d
People Operations Excellence Team Leader (mat cover contract)
Taylor and Francis —Abingdon
- Full-time
- Hybrid work
- Microsoft Office
- Continuous improvement
- Mentoring
- Annual leave
- Work from home
Quick apply
4h
Finance Operations Manager (PT, Drone AI tech scaleup)
Archangel Autonomy —Oxford
- Full-time
- Microsoft Excel
- ERP systems
- Business development
Quick apply
Director of Customer Engagement and Operations, EMEA
IPCI —High Wycombe
- Hybrid work
- Data analysis skills
- Analysis skills
- Continuous improvement
Quick apply
1d
Marine Operations Director
Caudal Energy —Oxford
- Full-time
- Hybrid work
- Engineering
- Contracts
Quick apply
VodafoneThree Procurement Lead ND&I Operations FTC
VodafoneThree —Newbury
- Full-time
- Hybrid work
- Leadership
Quick apply
7d
Programme Operations Internship, 300 Water Leaders
Global Water Intelligence —Oxford
- £14.50 an hour
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Spanish
Operations Manager
Brownbill Associates —Thame
- Full-time
- Continuous improvement
- Team management
- Case management
- Annual leave
- Employee assistance programme
Quick apply
Operations Manager
The Agincare Group —Hazlemere
- Management
- Nursing home
- Leadership
Quick apply
Field Operations Manager
Abbot Fire Group Ltd —Oxford
- Full-time
- Hybrid work
- Continuous improvement
- Training & development
- Leadership
Quick apply
Senior Manager, Trade Operations & Compliance, EMEA
Moderna, Inc. —Oxford
- Full-time
- English
- Analysis skills
- Bachelor's degree
- Annual leave
6d
Laboratory Manager (Operations & Contracts)
Analytical Expert Labs —Wantage
- Full-time
- Continuous improvement
- Team management
- Contracts
- Free parking
- Gym membership
Quick apply
8d
Operations Lead
Racoo Screening Ltd —Swindon
- From £36,000 a year
- Full-time
- Bachelor's degree
- Data entry
- In-person
Quick apply
Field Operations Manager
Abbot Fire Group Ltd —Gawcott
- Full-time
- Hybrid work
- Customer service
- Leadership
Quick apply
IT Operations Manager
Newbury Building Society —Newbury
- £52,000 - £54,502 a year
- Full-time
- Azure
- Organisational skills
- IT

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Service Business Operations Manager

Miele -
Abingdon

Apply Now

Job details

Full-time
£45,000 - £50,000 a year

Benefits

On-site gym
Financial planning services
Discounted gym membership
Employee discount

Qualifications

Continuous improvement
Root cause analysis
Leadership

Full job description

Customer Service Operations Manager

Location: (Until Mid 2026) Abingdon / (Permanent Location) Reading

About the team

Our Customer Service Business Support (SBS) team sits at the heart of Miele's aftersales operation, providing the expertise, leadership, and operational support that enables us to deliver a premium customer experience every day.

SBS is at the heart of Miele's aftersales operation, delivering exceptional customer experiences through expert complaint resolution, field service planning, and operational support. As Customer Service Operations Manager, you will lead our Planning, Customer Resolutions, and Back Office teams, while monitoring operational performance of our outsourced partners. This is a high-impact leadership role responsible for translating strategy into results, driving service performance, developing high-performing teams, and delivering continuous improvement across Service Operations. We're looking for a visible, customer-focused manager who can build capability, create accountability, and use data and insight to deliver exceptional outcomes for our customers and our business.

We strive to make our workplace and culture as future proof as our world-renowned products. Come and join a team that has been evolving since 1899 and help us to continue achieving our philosophy of being ‘Immer Besser’.

Your Responsibilities

Support the delivery of service business objectives through effective planning, coordination, and operational management across Service Business Support functions.
Ensure operational plans, objectives, and performance expectations are clearly communicated, understood, and embedded across the team, creating alignment between business strategy, team goals, and individual performance.
Create and lead a high-performance, customer-focused culture through visible leadership, coaching, development, and clear standards of delivery.
Monitor, manage and improve SBS operational performance and KPI delivery in line with agreed business objectives, using data, customer insight, and root-cause analysis to drive make recommendations and continuous improvement in the team.
Lead the management and resolution of complex customer escalations, executive complaints, regulatory matters, and small claims cases.
Identify opportunities to reduce customer friction and contact demand through process simplification, continuous improvement, and digital self-service initiatives.
Partake in cross-functional service improvement projects and improve customer experience and operational efficiency.

What we are looking for

Proven management within a customer service, contact centre, or service operations environment.
Demonstrable success in creating and delivering operational plans that translate business plans into priorities for the team with measurable outcomes, and sustainable performance improvements.
Experience developing high-performing teams through coaching, performance management, establishing clear accountability and standards, and providing recommendations for succession planning, and capability development.
Experience working with an outsourced contact centre or service delivery partners.
Ability to prioritise competing operational demands and translate complex challenges into clear, actionable plans and outcomes.
Analytical and problem-solving skills, using data, customer insight, and root-cause analysis to drive operational decision-making and continuous improvement.
Experience supporting and embedding operational change across teams, ensuring new processes, standards, and ways of working are consistently adopted and sustained.
Demonstrable experience managing complex customer escalations, complaints, and high-risk service issues through to resolution.
Visible, engaging, and accountable Manager who builds trust, clarity, and confidence through regular communication and presence within the operation.
Customer-focused, with a passion for delivering a premium customer experience.
Resilient and highly organised, with the ability to manage within complexity while maintaining focus on simple priorities and outcomes.

What we offer

A salary of up to £50,000, alongside a competitive benefits package
A bonus opportunity of up to two months’ salary
Extensive discounts on Miele products for you, your family and your friends
Discounted gym membership and a subsidised onsite café
An extensive health cash plan and free eye tests

Additional Information

This is a full-time, permanent position based temporarily at our Abingdon headquarters before the role moves to our future Reading Headquarters in mid-2027. We expect the successful candidate to work from our headquarters full-time to be present with our onsite 3rd line support team. We recognise that travelling temporarily to Abingdon may create additional costs for some candidates, and we can explore appropriate support as part of the recruitment process.

We welcome applications from people of all backgrounds and remain committed to creating an inclusive workplace where everyone can contribute, develop and succeed.

£45,000 - £50,000

Apply Now

Refine Your Search

office operations manager jobs in oxford, oxf

Service Business Operations Manager

Oxford Cancer Operations Manager

Development Operations Officer

Senior Manager, Operations

Operations Manager - Homecare Branch

Operations and Installations Manager

People Operations Excellence Team Leader (mat cover contract)

Finance Operations Manager (PT, Drone AI tech scaleup)

Director of Customer Engagement and Operations, EMEA

Marine Operations Director

VodafoneThree Procurement Lead ND&I Operations FTC

Programme Operations Internship, 300 Water Leaders

Operations Manager

Operations Manager

Field Operations Manager

Senior Manager, Trade Operations & Compliance, EMEA

Laboratory Manager (Operations & Contracts)

Operations Lead

Field Operations Manager

IT Operations Manager

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