Remote work Work, Jobs in Middlesbrough, Eng (with Salaries)

Customer Service Representative
Unity Shared Services Ltd —Middlesbrough
- £23,132.20 - £25,000.00 a year
- Full-time
- Microsoft Office
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
Sales Support Administrator (International & UK)
Lindy Electronics Lts —Stockton-on-Tees
- £25,000 - £25,500 a year
- Remote
- Microsoft Excel
- Customer service
- Microsoft Office
- Free parking
- Employee assistance programme
Quick apply
Content Creator & Social Media Assistant
The Prohibition Collection —Middlesbrough
- £13.45 an hour
- Part-time
- Hybrid work
- Social media management
- Organisational skills
- Communication skills
- Free parking
- Work from home
Quick apply
14d
Accounts and Returns Administrator
Ultralight Outdoor Gear Ltd —Billingham
- From £28,726 a year
- Full-time
- Microsoft Excel
- In-person
- Communication skills
- Free parking
- Store discount
Quick apply
14d
Operations Team Member
Corinth Pipeworks UK —Hartlepool
- £27,316 a year
- Full-time
- In-person
- Free parking
- Life insurance
Quick apply
Data Administrator
Westbrook Cycles —Stokesley
- £30,000 - £35,000 a year
- Full-time
- Data entry
- Communication skills
- Free parking
- Employee discount
Quick apply
1d
Senior Young Dads Worker Tees Valley
Inspired Human Resources Ltd —Middlesbrough
- £30,321 a year
- Full-time
- Hybrid work
- Social media management
- Supervising experience
- Project management
Quick apply
NYES Digital IT Officer
North Yorkshire Council —Northallerton
- £27,254 - £34,434 a year
- Full-time
- Google Suite
- Employee discount
16h
Community Development Worker
Moneywise Credit Union —Teesside
- £24,454 - £26,147 a year
- Full-time
- Hybrid work
- Social media management
- Business development
- Presentation skills
- Health & wellbeing programme
- Bereavement leave
Quick apply
11d
International Communications Representative (CHEMISTRY)
Voicentric Ltd Durham —Durham
- £13.35 an hour
- Full-time
- Hybrid work
- CRM software
- Spanish
- Salesforce
- Profit sharing
- Health & wellbeing programme
Quick apply
Financial Wellbeing and Support Officer
North Yorkshire Council —Northallerton
- £31,537 - £34,434 a year
- Full-time
- Hybrid work
- Travel
- In-person
- Communication skills
- Annual leave
- Employee discount
7d
Education Mentor
Keys Group —Middlesbrough
- £28,000 - £32,000 a year
- Full-time
- Teaching
- Employee discount
- Referral programme
Quick apply
Amazon Advertising Account Manager
Seller Presto —Middlesbrough
- £29,500 - £37,500 a year
- Part-time
- Hybrid work
- Communication skills
- Free parking
- Flexitime
Quick apply
11d
Service Colleague (Food Services)
ASDA —Middlesbrough
- £13.10 an hour
- 8 hour shift
- Serving
- Customer service
- Hotel
- Employee assistance programme
- Employee discount
3d
Education Mentor - Casual
Keys Group —Middlesbrough
- £15 - £35 an hour
- Teaching
- Employee discount
- Referral programme
Quick apply
Service Colleague (Express)
ASDA —Guisborough
- £13.10 an hour
- Part-time
- Customer service
- Employee assistance programme
- Employee discount
7d
Change & Delivery Lead - Public Sector
XPS Pensions Group —Middlesbrough
- Full-time
- Remote
- Continuous improvement
- Travel
- Employee discount
- Referral programme
Graduate Content Executive
Affili8 Marketing Limited —Stockton-on-Tees
- From £25,000 a year
- Full-time
- Hybrid work
- Bachelor's degree
- Free parking
- Work from home
Quick apply
6d
Retail Online Research Volunteer- Store Based (Middleborough Eston Donation Centre)
Barnardo's —Middlesbrough
- Call to connect
- Computer literacy
- Research
- Computer skills
- Store discount
- Employee discount
Bookkeeper/Accounts Assistant
VA Business Services —Stokesley
- £30,500 a year
- Part-time
- Travel
- Organisational skills
- In-person
- Free parking
Quick apply
1d

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Customer Service Representative

Unity Shared Services Ltd
Middlesbrough

Quick apply

Job details

Permanent | Full-time
£23,132.20 - £25,000.00 a year

Benefits

Free parking
Casual dress
Health & wellbeing programme
Company pension
Company events
On-site parking

Qualifications

Microsoft Office
VoIP

Full job description

Why the role exists

The Customer Service Representative (CSR) exists to act as the first point of contact and first responder within Unity World Group's technical delivery function. This role receives, stabilises and triages customer issues quickly — applying fast, low-risk fixes where appropriate and ensuring problems are handed over cleanly into the delivery engine when escalation is required.

The CSR also manages provisioning and order flow for Unity's communications and connectivity services, liaising with suppliers and carriers to ensure service activations happen smoothly and accurately.

This role is critical to reducing customer frustration at the earliest point, protecting engineering capacity for complex work and maintaining confidence in Unity's ability to respond when things go wrong.

First Response and Issue Stabilisation

Act as the first responder for all incoming customer service requests and technical incidents
Acknowledge issues quickly, assess impact and provide immediate reassurance to the customer
Apply fast, common and low-risk fixes where appropriate to restore service or stabilise the situation
Ensure customers feel heard, understood and confident that action is underway

Triage, Categorisation and Handover

Accurately triage and categorise issues in line with Unity's service standards
Determine when an issue must be escalated to Technician Level 1, Level 2 or a specialist
Hand over issues with clear, structured information to avoid rework, delay or confusion
Retain oversight post-handover to ensure progress continues and the customer is kept informed

Provisioning and Order Flow Support

Support provisioning and activation of services including connectivity, VoIP and hosted services
Liaise with suppliers and carriers for order placement, updates and confirmations
Ensure provisioning activity is accurately recorded and handed over where required
Book hotels and travel for field engineers when required

Operational Discipline and Data Quality

Create, update and manage tickets with high accuracy and completeness
Maintain clean records across customer, asset and service systems
Participate in ticket and order review meetings
Contribute insights on recurring issues and process improvement opportunities

Tools and Resources

MyBE and customer management systems
Internal ticket and order management systems
Remote management software for device access, diagnostics and monitoring
Supplier and vendor portal access
Microsoft Office suite
Sales order system

Measurable Goals

Provide fast, calm and effective first response to every customer issue

Reduce customer frustration at the earliest possible point

Resolve simple issues quickly and safely without unnecessary escalation

Ensure complex issues enter the delivery engine cleanly and with complete information

Measurable Objectives

Acknowledge and respond to all incoming issues within defined SLA timeframes

Resolve a defined proportion of issues without escalation (target: ≥70%)

Ensure all escalated tickets are complete, accurate and immediately actionable

Maintain consistent customer communication until ownership transfers

Achieve customer satisfaction score of ≥90% following first interaction

Pay: £23,132.20-£25,000.00 per year

Benefits:

Casual dress
Company events
Company pension
Free parking
Health & wellbeing programme
On-site parking

Application question(s):

Is one of your key skills organisation?

Work Location: In person

Quick apply

Refine Your Search

remote work jobs in middlesbrough, eng

Customer Service Representative

Sales Support Administrator (International & UK)

Content Creator & Social Media Assistant

Accounts and Returns Administrator

Operations Team Member

Data Administrator

Senior Young Dads Worker Tees Valley

NYES Digital IT Officer

Community Development Worker

International Communications Representative (CHEMISTRY)

Financial Wellbeing and Support Officer

Education Mentor

Amazon Advertising Account Manager

Service Colleague (Food Services)

Education Mentor - Casual

Service Colleague (Express)

Change & Delivery Lead - Public Sector

Graduate Content Executive

Retail Online Research Volunteer- Store Based (Middleborough Eston Donation Centre)

Bookkeeper/Accounts Assistant

I want to receive the latest job alerts for remote work in middlesbrough, eng

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