Information technology managers Work, Jobs in Birtley, Twr (with Salaries)

Incident Manager
Giacom —Prudhoe
- £30,000 - £35,000 a year
- Hybrid work
- Maintenance
- SQL
- Agile
- Annual leave
Quick apply
10d
Device Management Team Leader
Durham County Council —Durham
- £44,075 - £48,226 a year
- Full-time
- Hybrid work
- Leadership
- Annual leave
- Flexible schedule
Senior Manager – IT Infrastructure
Northumberland County Council —Morpeth
- £63,785 - £67,581 a year
- Contracts
- IT
- Leadership
- Annual leave
Quick apply
Senior IT Service Manager
HM Revenue and Customs —Newcastle upon Tyne
- £45,544 - £49,523 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- Travel
- Work from home
12d
Global Infrastructure Manager
Nomad Digital —Newcastle upon Tyne
- Full-time
- Hybrid work
- English
- Team management
- Driving
Quick apply
Programme Leader & Lecturer in IT/Computing
Education Partnership North East (EPNE) —Sunderland
- £31,375 - £40,912 a year
- Part-time
- English
- IT
- Teaching
- Free parking
- Employee discount
IT Team Lead - Infrastructure
Mott MacDonald —Newcastle upon Tyne
- Full-time
- Hybrid work
- Azure
- Management
- Mentoring
- Annual leave
- Employee discount
3d
IT Manager
Lionweld Kennedy —Middlesbrough
- Full-time
- Communication skills
- Time management
- Free parking
- Employee assistance programme
3d
IT Delivery - Lead Cloud and Platform Engineer - IT1
Parkdean Resorts —Newcastle upon Tyne
- £60,000 - £75,000 a year
- Azure
- Resort
- Store discount
- Employee assistance programme
Quick apply
Service Desk Team Leader
NECSWS —Hartlepool
- Full-time
- Hybrid work
- Customer service
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply

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information technology managers jobs near birtley, twr

Incident Manager

Giacom -
Prudhoe

Quick apply

Job details

£30,000 - £35,000 a year
10 days ago

Benefits

Annual leave
Company pension

Qualifications

Incident management
Maintenance
SQL
ITIL
Agile
Problem management
Root cause analysis

Full job description

Giacom is the only provider of Comms, Cloud, Hardware and Billing through one platform.

Our platform connects technology resellers and service providers to the best IT, Comms and Cloud products and services so they can create brilliant technology solutions for UK businesses.

Platform Operations and in turn the Incident & Change Team is responsible for the performance, stability, reliability, and security of our customer facing platforms across Marketplace, Integrations & Tools. It is a multi-disciplined department consisting of Platform TechOps Engineers, Platform DevOps Engineers, and Platform Technical Specialists who work closely with the other departments and teams across Platform Product, Platform Delivery & Engineering, and the wider business.

This is a technical and varied role offering the successful candidate the opportunity to work with all stakeholders across the business, very much in a value-add capacity. Responsible for incident response and continuous improvement of support processes, you will help support the other areas of Platform as they develop and run infrastructure, COTS Products, and Services for our applications. Our aim is to provide excellent customer service by ensuring platform stability and availability.

What you'll be doing

Responsible for running Major Incidents across the business that affect our trading platform
Manage and take ownership of Incidents, and defects across the platforms.
Engaging with Management & Stakeholders.
Leading the root cause analysis and creation of incident post-mortems off the back of service restoration.
Accountable for proactively managing and prioritising ticket queues and ensuring that all incidents and requests are accurately logged and updated in accordance with our SLA’s and procedures within our ITSM system.
Contribute effectively to the establishment and maintenance of the Security and Technology departmental knowledge, documenting clear instructions and known fixes.
Participate in the on-call rota, being available 24/7 when scheduled to be on call

Skills, Qualifications, and Experience

Proven experience in a Support or Service Desk role.
Solid understanding and practical application of ITIL principles is essential, particularly in Incident and Problem Management.
Demonstratable experience within the support space
Demonstratable experience within the Incident & Problem space.
Client-centric approach with ability to be flexible with workload patterns.
A working knowledge of SQL
Demonstratable experience with Incident Management tools and processes across Agile spaces.
A driven and enthusiastic individual with a keen interest in technology and the ability to organise and self-manage.

What's in it for you?

Hybrid working
Investment in your future career with a variety of learning and development opportunities.
No dress code - embrace the freedom to bring your whole self to work.
25 days annual leave, plus bank holidays. You'll even get your birthday off, too!
A pension plan for your future.
Complimentary refreshments in all our offices.

For a comprehensive list of all our benefits, click here.

Diversity and equality lie at the heart of our values. As an equal opportunities and disability-confident employer, we encourage applications from all eligible candidates, regardless of their backgrounds. We firmly believe that diversity enriches and strengthens our team with a variety of perspectives that drives innovation.

Quick apply

Refine Your Search

information technology managers jobs in birtley, twr

Incident Manager

Device Management Team Leader

Senior Manager – IT Infrastructure

Senior IT Service Manager

Global Infrastructure Manager

Programme Leader & Lecturer in IT/Computing

IT Team Lead - Infrastructure

IT Manager

IT Delivery - Lead Cloud and Platform Engineer - IT1

Service Desk Team Leader

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