Tier 2 service Work, Jobs in Birmingham, Eng (with Salaries)

Customer Service Advisor
Etech Mobility UK Ltd —Birmingham
- £27,000 - £37,400 a year
- Full-time
- Sales
- Customer service
- English
- Annual leave
Quick apply
Residential Care Worker (Children's Care Home)
Thrive Childcare Ltd —Wolverhampton
- £26,801.16 - £28,524.24 a year
- Weekend availability
- In-person
- School
- Store discount
- Health & wellbeing programme
Quick apply
Welfare Assistant
Sandwell College —West Bromwich
- £24,243 - £24,408 a year
- Full-time
- Annual leave
- Employee discount
Quick apply
7d
Senior Support Analyst
SeadOak —Birmingham
- £26,000 - £30,300 a year
- Weekend availability
- Hybrid work
- Microsoft Outlook
- Windows
- Continuous improvement
- Free parking
- Profit sharing
Quick apply
13d
Learning Support Assistant – Essential Digital Skills
Sandwell College —West Bromwich
- £24,408 - £28,278 a year
- Full-time
- Organisational skills
- Computer skills
- Communication skills
- Annual leave
- Employee discount
Quick apply
7d
Fitness Coach
Village Hotels - Walsall - Leisure —Walsall
- Part-time
- Customer service
- Hotel
- Cleaning
- Employee assistance programme
- Employee discount
Quick apply
14d
Team Coordinator - Tenant Find
Dwelly —Birmingham
- Travel
- AI
- Leadership
- Annual leave
11d
Immigration Solicitor (Indian Speaking)
Nova Care Solutions —Birmingham
- £19,000 - £30,000 a year
- Full-time
- Organisational skills
- In-person
- Communication skills
Quick apply
Associate HR Advisor - 12-month Fixed Term
RTX Corporate —Solihull
- Full-time
- Hybrid work
- CRM software
- Contracts
- IT
12d
Assistant Quantity Surveyor
Tilbury Douglas —Birmingham
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee assistance programme
Senior Care Assistant
Sisters Hospitallers CIO —Shenstone
- £14.22 - £15.10 an hour
- Part-time
- In-person
- Free parking
- Employee discount
Quick apply
9d
Associate - Public Sector Contracts and Procurement
TLT —Birmingham
- Full-time
- Hybrid work
- Business development
- Organisational skills
- Contracts
Facilities Manager
Sigma Components Limited —Hinckley
- £45,000 - £50,000 a year
- Full-time
- Microsoft Office
- Continuous improvement
- Team management
- Free parking
- Health & wellbeing programme
Quick apply
2d
HR Advisory Assistant Manager, HR Advisory Service, 12 Month Secondment/FTC
Deloitte —Birmingham
- Hybrid work
- Microsoft Office
- Analysis skills
- Continuous improvement
1d
Work Winning Lead - Water
AECOM —Birmingham
- Full-time
- Hybrid work
- Analysis skills
- Leadership
Motor Vehicle Technician
Sandwell College —West Bromwich
- £24,408 - £28,278 a year
- Full-time
- Organisational skills
- Communication skills
- Annual leave
- Employee discount
Quick apply
12d
Immigration Level 2 Solicitor Director (x2)
Duncan Lewis —Birmingham
- Microsoft Office
- Business development
- Supervising experience
M365 Modern Workspace Specialist
Warwickshire Police —Leek Wootton
- £50,949 - £57,186 a year
- Full-time
- Hybrid work
- Continuous improvement
- SharePoint
- Communication skills
1d
HR Advisory Lead
Safran —Wolverhampton
- Full-time
- Management
- Continuous improvement
- Human resources
1h
Senior Planner - Birmingham
Galldris —Birmingham
- Civil engineering
- Organisational skills
- Contracts
- Referral programme

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tier 2 service jobs near birmingham, eng

Customer Service Advisor

Etech Mobility UK Ltd
Birmingham

Quick apply

Job details

Full-time
£27,000 - £37,400 a year

Benefits

Annual leave
Company pension
On-site parking

Qualifications

Live chat
Sales
Customer service
English
Data entry
Phone etiquette

Full job description

Etech Mobility, Birmingham (HQ)

Location: Birmingham, B8 1AU

£27,000–£30,000 base (by tier) on 40-hour patterns, pro-rata for the 48-hour pattern | + annual performance bonus (up to 10%) | Full-time, 9:00am–5:30pm | Possible patterns: Monday–Friday, 5-day rota Monday–Saturday, or Monday–Saturday (6 days)

About Etech Mobility

Etech Mobility is a UK mobility brand specialising in lightweight foldable electric wheelchairs. We sell primarily online, supported by showrooms in Birmingham and Glasgow, with additional locations planned. Our mission: making mobility affordable and empowering for everyone.

Online is our primary channel: most customers find us, research us and decide on us online. This role sits at the heart of that channel.

The role

You'll be a Customer Service Advisor at our Birmingham HQ, handling our online customer base across phone, email and chat. The work is genuinely 50/50: half is sales enquiries (helping new customers understand what they need and what to buy), half is post-sale support (resolving issues, returns, fault reports, warranty queries). Both flow through the same desk so customers get one point of contact, before and after the order.

Handle inbound phone, email and chat enquiries from prospective and existing customers
Discover what a buyer actually needs and guide them to the right product: chair, scooter or accessory
Convert enquiries into orders: specification, pricing, delivery and follow-up
Resolve post-sale issues: delivery problems, fault reports, returns, warranty queries
Coordinate with the workshop and warehouse on technical and dispatch escalations
Log every interaction in the CRM and helpdesk so the next contact has context
Follow up on warm leads who haven't yet bought, and check in on customers who recently did

You report to the Customer Service Manager.

Working pattern

Birmingham HQ-based, 9:00am to 5:30pm with a 30-minute unpaid break each day. Possible patterns, agreed before you start and consistent week to week:

Monday to Friday (5 days, 40 hours/week)
5-day rota across Monday to Saturday with one weekday off (40 hours/week)
Monday to Saturday (6 days, 48 hours/week, base pro-rated up by 20%)

Sunday is always off. Predictable schedule, life outside work.

What we're looking for

Calm, composed and empathetic by nature: our customers are often older, often anxious, and frequently making an emotional purchase
Comfortable with hard conversations: winning back frustrated customers, advising alternatives that reduce returns, taking a complaint and turning it around
Strong listener and discoverer: sales conversion in our niche comes from understanding the customer's needs in genuine conversation, not from sales technique
Customer-facing experience: phone, email or chat support, online retail, or any consumer-facing role where the conversation does the work
Good written English: half the day is email and chat
Comfortable with digital tools: phone systems, helpdesk / CRM, Shopify admin
Mobility or medical sector experience is a plus, not a requirement. We train product knowledge.

Compensation

On 40-hour patterns (Mon–Fri or Mon–Sat 5-day rota):

£27,000 starting base (Tier A), rising to £28,500 (Tier B) and £30,000 (Tier C) with tenure and proven performance
Realistic OTE at target: £29,700 (Tier A) rising to £33,000 (Tier C)

On the 48-hour pattern (Mon–Sat 6 days), base is pro-rated up by 20%:

£32,400 starting base (Tier A), £34,200 (Tier B), £36,000 (Tier C)
Realistic OTE at target: £35,640 (Tier A) rising to £39,600 (Tier C)

Applies to all patterns:

Annual performance bonus, up to 10% of base, awarded at your year-end review
28 days paid annual leave, pension auto-enrolment
Paid monthly via PAYE; bonus paid following the annual review

Career progression

Path: Customer Service Advisor → Senior Customer Service Advisor → Customer Service Manager. Senior Advisors sit at £31,000–£34,000 base by tier (OTE up to around £37,400 at Tier C); CS Manager band £35,000–£40,000 (OTE up to around £44,000). Progression is based on demonstrated performance across both sales and support sides.

Probation

Standard 3-month probation.

How to apply

Send your CV and a short cover note (one paragraph on why this role, why Etech Mobility) to [email protected]. Or apply via the LinkedIn / Indeed listing.

HQ address: Unit 9 Network Park Industrial Estate, Duddeston Mill Road, Birmingham, B8 1AU

We're hiring fast. We aim to move from application to offer within 2-3 weeks. The process is light: a CV review, a video call, and references if we proceed.

Pay: £27,000.00-£37,400.00 per year

Benefits:

On-site parking

Experience:

Inbound call: 3 years (required)
Sales: 1 year (required)
Customer service: 2 years (required)

Work Location: In person

Quick apply

Refine Your Search

tier 2 service jobs in birmingham, eng

Customer Service Advisor

Residential Care Worker (Children's Care Home)

Welfare Assistant

Senior Support Analyst

Learning Support Assistant – Essential Digital Skills

Fitness Coach

Team Coordinator - Tenant Find

Immigration Solicitor (Indian Speaking)

Associate HR Advisor - 12-month Fixed Term

Assistant Quantity Surveyor

Senior Care Assistant

Associate - Public Sector Contracts and Procurement

Facilities Manager

HR Advisory Assistant Manager, HR Advisory Service, 12 Month Secondment/FTC

Work Winning Lead - Water

Motor Vehicle Technician

Immigration Level 2 Solicitor Director (x2)

M365 Modern Workspace Specialist

HR Advisory Lead

Senior Planner - Birmingham

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