Delivery coordinator Work, Jobs in Elstree, Hrt (with Salaries)

Quality & Complaints Coordinator
PRS for Music —London
- Full-time
- Hybrid work
- Continuous improvement
- Organisational skills
- Communication skills
- Work from home
- Employee discount
7h
Programme Delivery Coordinator
NPL —Teddington
- Administrative experience
- Organisational skills
- SharePoint
10d
Delivery Office Coordinator
REAL Digital International —Croydon
- Full-time
- ERP systems
- Continuous improvement
- In-person
- Life insurance
Quick apply
6d
Customer Support Coordinator
QA —London
- Temporary
- Microsoft Word
- Annual leave
- Employee assistance programme
4d
Senior Sales Coordinator
Just Pads Ltd —Leatherhead
- £30,000 - £35,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
Quick apply
Fleet Coordinator, THE OUT
InMotion Ventures —London
- £30,000 - £30,500 a year
- Weekend availability
- In-person
- Communication skills
- Time management
- Employee discount
- Sick pay
Quick apply
Client Delivery Coordinator
Group GTI —London
- Full-time
- Hybrid work
- Computer literacy
- Microsoft Office
- Databases
Quick apply
5d
Exams & Certifications Coordinator
QA —London
- Temporary
- Microsoft Word
- Annual leave
- Employee assistance programme
4d
Global Services Coordinator - UK
Luxe5 International, Inc. —St Albans
- 12 hour shift
- Microsoft Word
- Hospitality
- Microsoft Excel
Quick apply
Cosmetics Helpdesk Operations Coordinator(12 month FTC)
Superdrug —Croydon
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Microsoft Office
- Store discount
- Employee discount
Client Relations Coordinator â€“ Mining Indaba
Hyve Group —London
- Organisational skills
- Communication skills
SEND Senior Delivery Coordinator
YMCA East Surrey —Leatherhead
- £30,873 - £35,306 a year
- Weekend availability
- Annual leave
- Employee assistance programme
Strategic Account Coordinator (SAC)
Nuffield Health —Epsom
- Full-time
- Microsoft Word
- Customer service
- Writing skills
- Employee discount
- Gym membership
4d
Graduate Campaign Delivery Coordinator (6 month FTC)
Native —London
- £30,000 a year
- Hybrid work
- Communication skills
- Work from home
Partner Operations Coordinator
Dow Jones —London
- CRM software
- Google Suite
- Microsoft Excel
- Annual leave
- Employee discount
Anthropologie Visual Coordinator - King's Road, London
Anthropologie —London
- Full-time
- Travel
- Organisational skills
- Retail management
- Annual leave
- Employee assistance programme
Customer Account Coordinator London, England
Wolverine Worldwide —London
- Customer service
- English
- Microsoft Office
International Operations Co-ordinator
Chartered Insurance Institute —London
- £25,500 - £30,500 a year
- Full-time
11d
Provisioning Coordinator
5G Communications Ltd. —High Wycombe
- £18,000 - £23,000 a year
- Microsoft Word
- Microsoft Excel
- Organisational skills
Visual Merchandising Coordinator, EMEA
Canada Goose Services Limited —London
- Microsoft Powerpoint
- Microsoft Excel
- Merchandising
Quick apply

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delivery coordinator jobs near elstree, hrt

Quality & Complaints Coordinator

PRS for Music -
London

Apply Now

Job details

Permanent | Full-time
7 hours ago

Benefits

Work from home
Discounted gym membership
Employee discount

Qualifications

Stakeholder liaison
Complaint handling
Quality assurance
Continuous improvement
Organisational skills
Communication skills
Time management

Full job description

Overview:

Music wouldn't exist without the work of songwriters, composers and publishers. We're here to represent them and make sure that they are paid for their work. After more than a century in the industry, we continue to innovate as a world-leading organisation.

The Role

Continuously improve the member experience by supporting the quality assurance and complaints management process, with full accountability for timely, accurate resolution and measurable service improvement.

Day-to-day manage cases passed to the complaints process and ensure they are addressed quickly, effectively and in full, including regular communication with the relevant Members and stakeholders.

Complete quality assurance processes covering member cases, calls and member data maintenance tasks as undertaken by the teams from across the Membership department.

Work with Member Support and the rest of the Member Experience team to address underlying causes of issues, poor quality and complaints – aiming to improve our service and enhance the support we offer members.

Responsibilities:

As our Quality & Complaints Coordinator, some of your day to day duties will include…

Support the continuous improvement of our escalation and complaints processes to ensure they work as effectively as possible for members and internal teams
Handle complaints and ensure resolution is quick and effective
Communicate effectively with Members and other stakeholders to manage complaints and issues as required
Support delivery of the quality assurance processes to ensure quality is maintained and areas of concerns are identified and communicated to relevant stakeholders.
Complete quality assurance on cases, calls and member data maintenance processes following agreed processes and schedules.

For a full list of duties, please email the recruitment team and request a copy of the job description.

About you:

At PRS for Music, we want you to bring the best version of yourself to work. We believe that celebrating individuality promotes a culture of acceptance and openness. Along with being whoever you want to be, in an ideal world you will also have:

Experience in handling cases, complaints and issues, ideally in a modern, fast-paced and high performing customer service or complaints team
Understanding of quality assurance processes and objectives
Experience of working with CRM systems, ideally Salesforce ServiceCloud
Excellent communication skills
Strong organizational and time management skills
Ability to work independently and as part of a team
Knowledge of PRS for Music business or related industries desirable

What’s in it for you?

Here are just a few things that set PRS for Music apart from the crowd:

We trust, value, and support our people to make the difference
We believe that diversity of thought and experience provides the platform for innovation and creativity
We are consciously inclusive and have eight Affinity Groups which you can join and make an impact
We invest in the development of our people to drive our ambitions forward
We offer a range of family friendly leave including enhanced maternity and paternity, grandparent, fertility, reproductive and menopause support.
We know time to rest and recharge is important which is why we offer 25 days holiday entitlement with the option to top up twice annually up to a maximum of 30 days
Employees can work from anywhere in the world for up to eight weeks of the year
Plus a whole range of other benefits, including retail discounts, gym discounts, season ticket or bicycle loan.

The Process

Our interview process for this role is simple:

First stage interview will take place virtually on MS Teams.
Second stage interview will take place in person at our London Bridge Hub.

We use competency-based questions within our interviews. This allows you to provide examples of situations where you have had to demonstrate the required skills relevant to the role you are applying for. To assist your preparation for interview, research the STAR method to aid bringing your examples to life.

Location

We offer a hybrid working model, allowing employees to work from home up to three days a week.

To ensure the health and safety of all our employees, if you wish to work from home for more than 2.5 days per week, we will conduct a quick and easy remote-working assessment.

If you sound like you could be the right person for the job, apply now.

At PRS we are committed to equity, diversity, inclusion and belonging for all. We have taken a holistic approach to ensure that no one feels excluded regardless of age, class, sexuality, gender, race, religion, or ability. We value the needs of everyone in our organisation and strive to build an environment where our employee’s contributions are recognised in order that everyone may thrive.

Apply Now

Refine Your Search

delivery coordinator jobs in elstree, hrt

Quality & Complaints Coordinator

Programme Delivery Coordinator

Delivery Office Coordinator

Customer Support Coordinator

Senior Sales Coordinator

Fleet Coordinator, THE OUT

Client Delivery Coordinator

Exams & Certifications Coordinator

Global Services Coordinator - UK

Cosmetics Helpdesk Operations Coordinator(12 month FTC)

Client Relations Coordinator â€“ Mining Indaba

SEND Senior Delivery Coordinator

Strategic Account Coordinator (SAC)

Graduate Campaign Delivery Coordinator (6 month FTC)

Partner Operations Coordinator

Anthropologie Visual Coordinator - King's Road, London

Customer Account Coordinator London, England

International Operations Co-ordinator

Provisioning Coordinator

Visual Merchandising Coordinator, EMEA

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