Technical support occupations Work, Jobs in Edwinstowe, Ntt (with Salaries)

1st Line Support Engineer
Mediamaker Ltd. —Nottingham
- £28,000 - £32,000 a year
- Full-time
- Hybrid work
- SQL
- Financial services
- Communication skills
Quick apply
19h
Technical Support
20i Ltd —Mansfield
- £25,000 a year
- Weekend availability
- Computer Science
- Customer service
- JavaScript
- Free parking
Quick apply
IT Support Technician
Keystone IT Ltd —Nottingham
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- SharePoint
- Free parking
- Employee discount
Quick apply
1d
Service Desk Analyst
Health Research Authority —Nottingham
- £39,959 - £48,117 a year
- Full-time
- Hybrid work
- Continuous improvement
1d
Technology Support Technician
Heanor Gate Spencer Academy —Heanor
- £29,541 - £31,525 a year
19h
Desktop Support Analyst
Brightwell —Chesterfield
- Azure
- Customer service
- Windows
- Free parking
- Employee assistance programme
Desktop Support Engineer
Glo-networks Ltd —Derby
- £25,000 - £35,000 a year
- Full-time
- Remote
- Work from home
Quick apply
Application Support Analyst (Nights)
Resonate Tech —Derby
- £40,000 - £45,000 a year
- 12 hour shift
- Remote
- DevOps
- English
- SQL
- Employee assistance programme
Quick apply
2nd Line Support Engineer - Nottingham based
CWCS Managed Hosting —Nottingham
- From £29,250 a year
- Weekend availability
- Linux
- In-person
- Free parking
- Sick pay
Quick apply
2nd Line Support Analyst
nurtur.group —Derby
- Weekend availability
- Hybrid work
- Customer service
- SQL
- HTML
- Free parking
- Sick pay
12d
Technology Support Technician
Arnold Hill Spencer Academy —Nottingham
- £29,541 - £31,525 a year
22h
Systems Support (Occupational Health)
Tetra Tech —Mansfield Woodhouse
- Temporary
- Hybrid work
- Customer service
- Data analysis skills
- Administrative experience
IT Support and Field Technician
Kisimul —Lincoln
- £35,000 - £37,000 a year
- Full-time
- Travel
- SharePoint
- Communication skills
- Employee assistance programme
- Flexible schedule
Quick apply
12d
ICT Technician
Redhill Academy Trust —Arnold
- £21,904.27 - £26,141.85 a year
- School
- Annual leave
- Employee assistance programme
Senior End User Support Technician
Equifax —Nottingham
- Full-time
- Google Suite
- Mentoring
- Training & development
- Sick pay
Service Desk Analyst
Lithia —Nottingham
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Annual leave
- Employee discount
Network Support Engineer
Node4 —Derby
- Hybrid work
- Analysis skills
- Employee assistance programme
4d
Systems Engineer
Thrive —Mansfield
- Full-time
- Hybrid work
- Microsoft Outlook
- Communication skills
- Time management
Quick apply
19h
NOC/NSCC Technician I
Transaction Network Services —Sheffield
- 12 hour shift
- Time management
5d
Cluster IT Technician
INOVA Multi Academy Trust —Sheffield
- £30,024 - £32,597 a year
- Full-time
- Hybrid work
- Software troubleshooting
- Customer service
- School
- Free parking
- Health & wellbeing programme
Quick apply

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1st Line Support Engineer

Mediamaker Ltd.
Nottingham

Quick apply

Job details

Full-time
£28,000 - £32,000 a year
19 hours ago

Benefits

Casual dress
Company pension
On-site parking

Qualifications

Jira
Technical troubleshooting
Incident queue management
Ticket management
SQL querying
Microsoft SQL Server
SQL
Technical support incident logging
Customer support
Financial services
Application support
Root cause analysis
Communication skills

Full job description

Job description

We are seeking a Support person to manage first-line technical support for our financial services clients, managing the daily support function and serving as the team's escalation point. You will oversee the entire ticket queue, work with development to resolve problems that require additional investigation and contribute to the development of support as the team expands.

About the role

You will oversee client support on our advanced client portal system. To effectively address problems, you will collaborate closely with the QA and development teams.

Key responsibilities

Owning the Freshdesk support issue queue means setting priorities, triaging, and making sure nothing is overlooked or left out.
Serving as the support team's senior escalation point for complicated or ambiguous problems.
Using SQL Server to directly investigate data problems by executing queries across key tables to identify underlying reasons.
Transforming complicated or recurrent support issues into concise, well-organised JIRA bug tickets with reproduction instructions and supporting information for the development team.
Collaborating with QA and development to follow problems through to completion, including communicating during SIT/UAT cycles as needed.
Monitoring support workload and ticket ageing, and reporting on support metrics (e.g. time-to-resolution, ticket volume) to management.
Keeping the hosting environment up to date and providing support, communicating with our hosting provider when necessary.

What we're looking for

Demonstrated expertise in a technical support position, preferably with some time spent managing and serving as a small team's senior escalation point.
Excellent working understanding of SQL Server; at ease creating and executing queries to look into data problems rather than just reading them.
A strong background in ticket and bug management using Freshdesk (or its equivalent) and JIRA (or its equivalent).
While not necessary, prior experience with financial services or insurance software is a plus.
At ease communicating directly with clients and a development team, translating between technical details and plain English.

Key attributes

A strong communicator, confident owning conversations with clients and developers alike.
Calm under pressure, with a genuinely helpful manner that reflects well on the company.
Highly organised — able to manage a queue and prioritise without things slipping.

Job Type: Full-time permanent

Pay: by negotiation

Benefits

Work remotely 4 days per week (at management discretion)
Free on-site parking
Pension scheme

Pay: £28,000.00-£32,000.00 per year

Benefits:

Casual dress
On-site parking

Work Location: Hybrid remote in Nottingham

Quick apply

Refine Your Search

technical support occupations jobs in edwinstowe, ntt

1st Line Support Engineer

Technical Support

IT Support Technician

Service Desk Analyst

Technology Support Technician

Desktop Support Analyst

Desktop Support Engineer

Application Support Analyst (Nights)

2nd Line Support Engineer - Nottingham based

2nd Line Support Analyst

Technology Support Technician

Systems Support (Occupational Health)

IT Support and Field Technician

ICT Technician

Senior End User Support Technician

Service Desk Analyst

Network Support Engineer

Systems Engineer

NOC/NSCC Technician I

Cluster IT Technician

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