Programme director Work, Jobs in Birmingham, Eng (with Salaries)

Director of Customer Operations
Bookings & Reservations Group Ltd —Birmingham
- £65,000 - £105,000 a year
- Full-time
- Hospitality
- Customer service
- Bachelor's degree
- Health & wellbeing programme
- Language training provided
Quick apply
Director of International Education Services
EuroStudies Education Services Ltd —Birmingham
- £118,000 a year
- Master's degree
- Education
- Bachelor's degree
- Health & wellbeing programme
- Flexitime
Quick apply
HR Business Partner - Technology & Engineering (12 Month Fixed-Term Contract)
Pinewood.AI —Solihull
- Full-time
- Hybrid work
- Human resources
- Software development
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
Management Consulting Director
WIN Consulting Group Ltd —Birmingham
- £89,000 - £102,000 a year
- Full-time
- Bachelor's degree
- Business
- Leadership
- Health & wellbeing programme
Quick apply
13d
Team Leader (Therapeutic Support)
Journal to Dreams —Birmingham
- £30 an hour
- Part-time
- Hybrid work
- Management
- Microsoft Office
- Supervising experience
Quick apply
Engagement and Standards Lead
Department for Transport —Birmingham
- £44,241 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- Leadership
- Annual leave
- Employee assistance programme
1d
Investigations Manager – Major Investigations - Welsh Desirable
Independent Office for Police Conduct —Birmingham
- £64,301 a year
- Hybrid work
- Analysis skills
- Presentation skills
- Driving
- Annual leave
- Employee assistance programme
9d
General Manager
Spinners Solihull —Solihull
- Up to £42,000 a year
- Full-time
- Hospitality
- Bar
- Customer service
- Employee assistance programme
- Employee discount
Quick apply
Regional SHE Performance and Culture Partner - Anglia and Eastern
untypical —Shirley
- Public speaking
- Employee assistance programme
Head of Strategy, Performance and Improvement
Department for Transport —Birmingham
- £69,501 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- Contracts
- Annual leave
- Employee assistance programme
5d
Transformation Lead
Ormiston Academies Trust —Birmingham
- £65,000 - £75,000 a year
- Project management
- Communication skills
- School
- Annual leave
- Employee discount
2d
Integration Team Manager
AFH Financial Group —Bromsgrove
- Full-time
- Microsoft Excel
- Management
- Analysis skills
- Employee discount
Facilities and Office Manager
Midland Building Products —West Bromwich
- Full-time
- Maintenance
- Windows
- Microsoft Office
- Free parking
- Health & wellbeing programme
Quick apply
Head of Driver Policy (job-share)
Driver and Vehicle Standards Agency —Birmingham
- £69,501 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- Leadership
- Annual leave
- Employee assistance programme
Trade Operations Director
Manna Jaya Global Trade Ltd —Birmingham
- £74,000 - £104,000 a year
- Full-time
- Bachelor's degree
- In-person
- Business
- Health & wellbeing programme
Quick apply
14d
Head of Project Management Office (PMO)
Converge Technology Solutions —Stafford
- £75,000 - £78,250 a year
- Full-time
- Hybrid work
- Project management
- No degree
- IT
11d
Employee Relations - Specialist C
Select Engineering —Solihull
- £28.69 an hour
- Call to connect
- Data analysis skills
- Organisational skills
- Communication skills
- Work from home
- Employee assistance programme
8d
G6 Assistant Director of Change Governance
Insolvency Service —Birmingham
- £72,113 - £87,698 a year
- Part-time
- Hybrid work
- Presentation skills
- Annual leave
- Employee assistance programme
3d
Business Services Director
Justus Professional Services Ltd —Birmingham
- £74,000 - £99,000 a year
- Full-time
- Management
- Master's degree
- Bachelor's degree
Quick apply
1d
Sport Development Officer (Fixed term 3 years)
Birmingham City University —Birmingham
- £35,331 - £39,002 a year
- Full-time
- Hybrid work
- Supervising experience
- University
- Communication skills
4d

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programme director jobs near birmingham, eng

Director of Customer Operations

Bookings & Reservations Group Ltd
Birmingham

Quick apply

Job details

Permanent | Full-time
£65,000 - £105,000 a year

Benefits

Health & wellbeing programme
Employee mentoring programme
Company pension
Language training provided
Company events

Qualifications

Hospitality
Customer service
Sustainable business
Bachelor's degree
Business
Leadership
Communication skills

Full job description

About the Role

Bookings & Reservations Group Ltd operates within the booking management, reservations support, customer service, and service operations sector, helping customers and business clients manage enquiries, bookings, updates, and service requests efficiently. We are seeking a Director of Customer Operations to lead customer service strategy, oversee reservations operations, and improve overall service performance.

Why Join Us?

Senior Leadership Opportunity
Lead customer operations and contribute to the long-term direction of a growing UK-based service organisation.

Competitive Compensation
Receive a realistic and competitive annual salary aligned with senior customer operations roles in Birmingham.

Professional Service Environment
Work in a structured setting that values customer satisfaction, operational excellence, communication, and performance.

Meaningful Business Impact
Help improve customer experience, strengthen service standards, and support sustainable business growth.

Key Responsibilities

Lead customer operations, reservations support, and service delivery activities
Oversee customer service teams, booking workflows, performance targets, and service standards
Develop strategies to improve response times, booking accuracy, and customer satisfaction
Monitor service reports, customer feedback, operational risks, and improvement opportunities
Coordinate with suppliers, partners, internal teams, and business stakeholders
Support staff development, leadership training, and workflow improvements
Prepare senior-level reports and recommendations for business leadership

What We Are Looking For

Experience

Strong experience in customer operations, reservations management, service delivery, hospitality, travel services, or contact centre leadership
Previous senior management or department-level leadership experience is preferred
Experience working in a UK-based customer service, booking, travel, or hospitality environment is an advantage

Skills

Customer operations leadership
Reservations and booking workflow management
Service performance and customer experience improvement
Team leadership and staff development
Strong communication, planning, and decision-making skills

Education

Bachelor’s degree in Business Administration, Hospitality Management, Travel Management, Operations, Communications, or a related field
Professional certifications in customer experience, service management, operations leadership, or project management are an advantage

Pay: £65,000.00-£105,000.00 per year

Benefits:

Company events
Company pension
Employee mentoring programme
Health & wellbeing programme
Language training provided

Work Location: In person

Quick apply

Refine Your Search

programme director jobs in birmingham, eng

Director of Customer Operations

Director of International Education Services

HR Business Partner - Technology & Engineering (12 Month Fixed-Term Contract)

Management Consulting Director

Team Leader (Therapeutic Support)

Engagement and Standards Lead

Investigations Manager – Major Investigations - Welsh Desirable

General Manager

Regional SHE Performance and Culture Partner - Anglia and Eastern

Head of Strategy, Performance and Improvement

Transformation Lead

Integration Team Manager

Facilities and Office Manager

Head of Driver Policy (job-share)

Trade Operations Director

Head of Project Management Office (PMO)

Employee Relations - Specialist C

G6 Assistant Director of Change Governance

Business Services Director

Sport Development Officer (Fixed term 3 years)

I want to receive the latest job alerts for programme director in birmingham, eng

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