Helpdesk manager Work, Jobs in Timperley, Gtm (with Salaries)

IT Support Technician
UK MANAGEMENT COLLEGE —Salford
- £27,000 - £28,000 a year
- Weekend availability
- Travel
- SharePoint
- Communication skills
Quick apply
11d
Property Services Administrator
Creative Support —Stockport
- Up to £13.40 an hour
- Full-time
- Administrative experience
Technical Services Supervisor
Equans —Salford
- Full-time
- Customer service
- Computer literacy
- Driving
- Annual leave
- Employee assistance programme
Web Designer & Developer
Orange & Gray Limited —Manchester
- £30,000 - £35,000 a year
- Hybrid work
- JavaScript
- In-person
- HTML
Quick apply
Technical Administrator
ISS Facility Services —Bolton
- Microsoft Word
- Microsoft Excel
- Maintenance
Quick apply
Multi Skilled Technician
Mitie —Manchester
- Full-time
- Customer service
- Communication skills
19h
Mobile Technical Operative - Mechanical
Equans —Manchester
- Full-time
- Maintenance
- IT
- Communication skills
- Annual leave
- Employee assistance programme
OOH Contact Centre Manager (32 Hours)
PropCall —Stretford
- £15.38 - £17.95 an hour
- Part-time
- Management
- Computer literacy
- Maintenance
Quick apply
Helpdesk Manager
Hakim Group —Darwen
- Full-time
- Continuous improvement
- Team management
- Organisational skills
5d
Helpdesk Team Leader
Sodexo —Salford
- Up to £34,000 a year
- Full-time
- Microsoft Word
- Analysis skills
- Recruiting
Quick apply
3d
FM Operations Support Administrator - Manchester
Savills Management Resources —Manchester
- Microsoft Powerpoint
- Microsoft Word
- Customer service
4d
Office Coordinator
Bibby Financial Services —Salford
- £27,000 - £30,000 a year
- Full-time
- Organisational skills
- Front desk
- Gym membership
Quick apply
15h
Service Coordinator
Johnson Controls —Manchester
- Customer service
- Salesforce
- Organisational skills
- Free parking
- Annual leave
Digital Systems Support and Training Officer
Greater Manchester Mental Health NHS Foundation Trust —Manchester
- £32,073 - £39,043 a year
- Full-time
- Organisational skills
- Training & development
- Communication skills
- Annual leave
7d
Contract Co-Ordinator
Mitie —Manchester
- Full-time
- Microsoft Excel
- Data entry
- Contracts
10d
HR Coordinator
Greenergy —Manchester
- Hybrid work
- Writing skills
- Travel
- Recruiting
- Annual leave
- Employee discount
Quick apply
3d
P2P Senior Analyst ( INTERNAL ONLY)
Culina Group —Warrington
- Full-time
- Remote
- Microsoft Powerpoint
- Microsoft Word
- Mentoring
- Annual leave
- Employee assistance programme
Quick apply
7d
IT Engineer Degree Apprentice
QA Apprenticeships —Stockport
- £29,064 - £32,061 a year
- Full-time
- Windows
- Project management
- Continuous improvement
- Free parking
Helpdesk Operative
Bauer Media Outdoor —Bolton
- £26,000 a year
- Weekend availability
- Hybrid work
- Phone etiquette
- Free parking
Quick apply
4d
PFI Estates Officer
East Lancashire Hospitals NHS Trust —Blackburn
- £32,073 - £39,043 a year
- Full-time
- CAD
6d

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helpdesk manager jobs near timperley, gtm

IT Support Technician

UK MANAGEMENT COLLEGE -
Salford

Quick apply

Job details

Permanent
£27,000 - £28,000 a year
11 days ago

Qualifications

Technical troubleshooting
Desktop support
TCP
ITIL Certification
Driving Licence
Operating systems
Enterprise software
Stakeholder liaison
Incident queue management
User account provisioning
Ticket management
Microsoft Exchange
Network infrastructure
User account management
Network management
Post-secondary education experience
Ticket management systems
Technical support incident logging
SharePoint
Technical writing
Cloud computing
IP networking
Customer support
IT incident logging
Application support
Communication skills
PowerShell scripting
PowerShell
Intune
Mobile devices

Full job description

IT Support Technician

Job Purpose

To provide professional, customer-focused IT support across UK Management College by maintaining reliable IT services, supporting end users, administering cloud technologies, and contributing to operational and strategic IT initiatives across multiple campuses.

Key Responsibilities

Provide high-quality technical support for hardware, software, cloud services and IT infrastructure across all UKMC campuses.
Administer and support Microsoft 365 and related cloud collaboration technologies, including user account management, licensing, Exchange Online, Microsoft Teams, SharePoint Online, OneDrive, Microsoft Entra ID and related services.
Support endpoint management, device configuration, application deployment and security compliance using Microsoft Intune, Microsoft Defender and related enterprise solutions.
Support Student Information Systems (SIS), enterprise applications, cloud services and other business-critical systems.
Configure, deploy, maintain and troubleshoot desktops, laptops, mobile devices, printers, scanners, AV equipment, meeting room technology and associated peripherals.
Assist in maintaining network infrastructure, including wired and wireless connectivity, internet services, switches, wireless access points, VPN connectivity and related network services.
Support VoIP, unified communications and collaboration technologies.
Support user onboarding, offboarding, account lifecycle management and identity administration.
Manage the IT asset lifecycle, including procurement support, device deployment, inventory management, maintenance and secure disposal.
Record, manage and resolve incidents, service requests and assigned project activities through the College's IT service management platform, maintaining accurate updates and effective communication throughout the lifecycle of each request.
Participate in IT infrastructure, cloud, cybersecurity and digital transformation projects, supporting continuous service improvement across the College.
Create and maintain accurate IT documentation, technical procedures, asset records and knowledge base articles.
Liaise with third-party suppliers and service providers where required to support operational activities and project delivery.
Ensure compliance with College IT security, cybersecurity, data protection and information governance policies.
Provide occasional support outside normal working hours where operationally required.
Undertake any other reasonable duties commensurate with the level of the role as requested by the IT Manager.

Essential Skills & Experience

Experience supporting enterprise IT environments, preferably within a multi-site organisation.
Good working knowledge of Microsoft 365 technologies, including Exchange Online, Microsoft Teams, SharePoint Online, OneDrive and Microsoft Entra ID.
Experience with endpoint management and enterprise security technologies, including Microsoft Intune, Microsoft Defender or equivalent solutions.
Good working knowledge of end-user devices (desktops, laptops, tablets, mobile), operating systems (Windows, macOS, mobile OS), cloud-based applications and networks
Good understanding of networking fundamentals, including TCP/IP, DNS, DHCP, VLANs, VPN connectivity, wired and wireless networking.
Experience supporting enterprise applications, cloud services and business-critical systems.
Experience using IT Service Management (ITSM) or helpdesk platforms to manage incidents and service requests.
Strong troubleshooting, analytical and problem-solving skills with the ability to prioritise and manage multiple tasks effectively.
Excellent customer service, communication and interpersonal skills, with the ability to support both technical and non-technical users.
Ability to work independently and collaboratively within a multi-campus environment.

Desirable Skills

Microsoft certifications such as MS-900 or AZ-900.
ITIL Foundation certification or equivalent.
Knowledge of PowerShell or basic automation scripting.
Experience supporting higher education or multi-site organisations.

Personal Attributes

Professional, customer-focused and approachable.
Strong sense of ownership, accountability and attention to detail.
Excellent communication and teamwork skills.
Flexible, adaptable and able to work under pressure.
Committed to continuous learning and professional development.

Additional Requirements

Willingness to travel between UKMC campuses when required.
Flexibility to provide occasional evening or weekend support where operationally required.
Full UK driving licence (desirable).

Company Overview

Please visit https://ukmc.ac.uk for more information

Quick apply

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