Customer service manager Work, Jobs in Bilston, Wmd (with Salaries)

Customer Service Manager
Culligan UK limited —Wolverhampton
- £35,000 - £42,000 a year
- Full-time
- Customer service
- Salesforce
- Communication skills
- Free parking
- Employee assistance programme
Quick apply
8d
Part-time Sales Lead Coordinator
Edward Howell Galvanizers Ltd , part of Wedge Group Galvanizing —Willenhall
- £13.73 an hour
- Full-time
- Hybrid work
- CRM software
- Customer service
- Microsoft Office
- Free parking
- Employee assistance programme
Quick apply
7d
Customer Services Operations Manager
Walsall Housing Group —Walsall
- £59,331 - £62,356 a year
- Full-time
- Communication skills
- Negotiation
- Annual leave
12d
Sales Office Manager
Park Hall Hotel and Spa —Wolverhampton
- £40,000 - £45,000 a year
- Full-time
- Microsoft Excel
- Sales
- Hotel
Quick apply
Customer Helpdesk Manager
Trades 247 —Darlaston
- £37,500 a year
- Full-time
- Management
- Customer service
- In-person
- Free parking
- Annual leave
Quick apply
9d
Customer Services Team Leader (Contact Centre Based)
Midland Heart —Birmingham
- £45,330 a year
- Monday to Friday
- Supervising experience
- Continuous improvement
- Team management
5d
Business Development Manager (BDM) - Lichfield - Circa 41k -Package 53k OTE Uncapped
Yell Ltd —Lichfield
- £35,875 a year
- Full-time
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply
Account Manager
Safetykleen —West Bromwich
- £32,000 - £40,000 a year
- Full-time
- Employee assistance programme
- Referral programme
Quick apply
Business Development Manager (BDM) - Stafford - Circa 41k Package - 53k OTE Uncapped
Yell Ltd —Stafford
- £35,875 a year
- Full-time
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply
Manager of Dedicated Implementations - EMEA
Ashby —Birmingham
- £110,000 - £165,000 a year
- Full-time
- Remote
- Project management
- Travel
- Leadership
- Annual leave
Business Development Manager (Civil Engineering)
Aquatech Civils Ltd —Sutton Coldfield
- From £34,500 a year
- Full-time
- Hybrid work
- Civil engineering
- Sales
- Business development
- Work from home
Quick apply
Service Delivery Frontline Manager
Crown SDS (Service Delivery Solutions) —Tamworth
- From £34,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Store discount
- Health & wellbeing programme
Quick apply
Director of Customer Operations
Bookings & Reservations Group Ltd —Birmingham
- £65,000 - £105,000 a year
- Full-time
- Hospitality
- Customer service
- Bachelor's degree
- Health & wellbeing programme
- Language training provided
Quick apply
Business Development Manager
Eijkelkamp Fraste UK Ltd —Kidderminster
- £35,000 - £45,000 a year
- Full-time
- Hybrid work
- CRM software
- Windows
- Microsoft Office
- Free parking
- Annual leave
Quick apply
Business Development Manager (BDM) - Walsall - Circa 41k -Package 53k OTE Uncapped
Yell Ltd —Walsall
- £35,875 a year
- Full-time
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply
Head of Branch Support
Helping Hands —Alcester
- Up to £75,000 a year
- Hybrid work
- Customer service
- Leadership
- Communication skills
Quick apply
New Homes Sales Manager
Martin & Co —Birmingham
- £28,000 - £30,000 a year
- Full-time
- Sales
- Customer service
- Organisational skills
Quick apply
Branches Cluster Manager
Tipton & Coseley Building Society —Tipton
- Up to £40,000 a year
- Hybrid work
- English
- Travel
- Financial services
- Free parking
- Annual leave
Quick apply
2d
Head of Brand, Marketing & Customer Acquisition
NCF Living —Birmingham
- £60,000 - £70,000 a year
- Full-time
- Analysis skills
- In-person
- Leadership
- Employee discount
Quick apply
Partner Manager
Converge Technology Solutions —Stafford
- Full-time
- CRM software
- Sales
- Business development

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customer service manager jobs near bilston, wmd

Customer Service Manager

Culligan UK limited -
Wolverhampton

Quick apply

Job details

Full-time
£35,000 - £42,000 a year
8 days ago

Benefits

Free parking
Cycle to work scheme
Company pension
Employee assistance programme
Employee discount
Sick pay
On-site parking

Qualifications

Customer service
Salesforce
Communication skills

Full job description

We are looking for an experienced and motivated Customer Service Manager to lead, coach, and develop our team of Customer Service Team Leaders while taking ownership of the day-to-day operation of the Customer Service function.

As a key leader within the Customer Experience team, you will ensure the consistent delivery of high-quality customer service, operational excellence, and a positive, high-performing culture across multiple teams. You will translate strategic business priorities into effective operational delivery, ensuring service resilience, driving performance, and embedding continuous improvement.

Working closely with senior leaders and cross-functional teams, you will use data and insight to identify opportunities, influence decision-making, and improve both customer and colleague experiences. You will champion coaching and development, empowering Team Leaders to achieve their full potential while ensuring teams are engaged, motivated, and equipped to deliver outstanding service.

This role is ideal for an established leader or an ambitious individual ready to take the next step in their career. We are looking for someone who is passionate about developing people, delivering exceptional customer experiences, and driving operational excellence in a fast-paced environment.

Requirements

Key Responsibilities

1. Operational Leadership & Service Delivery

Own day‑to‑day operational performance across Customer Service queues, cases, and workloads.
Ensure Team Leaders maintain SLAs, backlog health, and throughput targets.
Monitor demand trends and respond rapidly to pressure points, reallocating resources as needed.
Lead daily operational huddles and weekly tactical planning meetings with Team Leaders.
Ensure escalations are handled efficiently and in line with documented processes.

2. Leadership of Team Leaders

Provide direction, coaching, and development support to all Customer Service Team Leaders.
Build a consistent leadership standard across the TL group, ensuring processes, ways of working, and quality expectations are applied uniformly.
Set clear expectations, empower decision‑making, and build a confident, capability‑led leadership team.
Conduct structured 1:1s, performance reviews, and regular coaching sessions with TLs.

3. Workforce, Resource & Capacity Management

Work closely with Resource and Insight Manager to ensure effective resource planning, forecasting, and allocation across all Customer Service teams.
Use data to optimise staffing and balance workloads.
Reduce operational risk through proactive resource planning and early identification of issues.

4. Quality, Process & Continuous Improvement

Ensure Team Leaders run consistent QA checks on all their team, with effective coaching and feedback loops across the departments.
Identify root causes of performance challenges, defects, and customer pain points.
Lead continuous improvement initiatives, working cross‑functionally with CX, Sales, Field Service, and Operational Excellence.
Ensure new processes or changes are embedded effectively within teams.

5. Communication & Alignment

Maintain structured communication channels between Customer Service, CX leadership, and other functions.
Ensure Team Leaders cascade clear messages, priorities, and expectations to their teams.
Translate business strategy into operational actions and measurable outcomes.
Provide concise, actionable insight to the Head of CX on risks, trends, and opportunities.

6. People Development & Culture

Develop leadership capability within the Team Leader group through structured coaching and development planning.
Role‑model Culligan values and foster a positive, inclusive, and engaged team culture.
Promote wellbeing, resilience, and safe working practices.
Support career pathways for future leaders, recognising and nurturing high‑potential talent.

7. Strategic Contribution

Support strategic planning for Customer Service through data, insight, and frontline intelligence.
Contribute to KPI design, reporting improvements, and operational dashboards.
Help shape future workflows, automation opportunities, training plans, and customer‑experience enhancements.

Skills & Experience

Essential

Strong experience leading leaders (Team Leaders/Supervisors) in a customer‑service or operational environment.
Excellent command of operational performance metrics and workforce planning principles.
Robust coaching skills with a track record of developing team capability.
Excellent communication skills with an ability to influence at multiple levels.
Strong problem‑solving and decision‑making abilities.
High level of organisational awareness and ability to coordinate across departments.

Desirable

Experience with Salesforce Service Cloud.
Experience in multi‑channel contact centre environments.
Exposure to continuous improvement methodologies.

Benefits

23 days' holiday + Bank Holidays
Company Pension scheme
Company Sick Pay (after qualifying period)
Cycle to Work scheme available
Employee rewards and discounts
Option to join Health Care Cash Plan
24/7 365-day access to Employee Assistance Programme through Health Assured
Access to on-going learning and development with our online learning platform
Free onsite parking
Life Assurance

Quick apply

Refine Your Search

customer service manager jobs in bilston, wmd

Customer Service Manager

Part-time Sales Lead Coordinator

Customer Services Operations Manager

Sales Office Manager

Customer Helpdesk Manager

Customer Services Team Leader (Contact Centre Based)

Business Development Manager (BDM) - Lichfield - Circa 41k -Package 53k OTE Uncapped

Account Manager

Business Development Manager (BDM) - Stafford - Circa 41k Package - 53k OTE Uncapped

Manager of Dedicated Implementations - EMEA

Business Development Manager (Civil Engineering)

Service Delivery Frontline Manager

Director of Customer Operations

Business Development Manager

Business Development Manager (BDM) - Walsall - Circa 41k -Package 53k OTE Uncapped

Head of Branch Support

New Homes Sales Manager

Branches Cluster Manager

Head of Brand, Marketing & Customer Acquisition

Partner Manager

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