Line support it engineer Work, Jobs in Liverpool, Eng (with Salaries)

Digital Support Engineer
Alder Hey Children's NHS Foundation Trust —Liverpool
- £28,392 - £31,157 a year
- Full-time
- Bar
5d
3rd Line Support Engineer
NSG Environmental —Buckshaw Village
- £37,500 - £45,000 a year
- Full-time
- Continuous improvement
- In-person
Quick apply
6h
IT Technician
Alkegen —Rainford
- Full-time
- Hybrid work
- No degree
- Travel
IT Technician
St Helens Borough Council —St Helens
- £26,427 - £26,847 a year
- Full-time
- Computer networking
- School
3d
IT Technician
St. Helens Council —St Helens
- £26,427 - £26,847 a year
- Monday to Friday
- Computer networking
- School
3d
Technology Support Engineer - Brio Leisure
Brio Leisure —Chester
- £28,598 a year
- Full-time
- Hybrid work
- Customer service
- Travel
- SharePoint
- Annual leave
- Employee assistance programme
Quick apply
Security Analyst
Cheshire West and Chester Council —Ellesmere Port
- Computer Science
- Analysis skills
- Communication skills
5d
Document Controller
Scottish Power —Birkenhead
- From £34,040 a year
- Hybrid work
- Databases
- Organisational skills
- Communication skills
- Annual leave
- Employee discount
7d
Contract Co-Ordinator (Immediate Start Required)
Fieldway Group Ltd —Huyton
- Full-time
- Microsoft Office
- Administrative experience
- Data entry
- Free parking
- Referral programme
Quick apply
Field Service Engineer
NoteMachine UK Ltd —Ormskirk
- From £39,353 a year
- Weekend availability
- Customer service
- Maintenance
- Programmable logic controllers
- Health & wellbeing programme
- Life insurance
Quick apply
IT Infrastructure Engineer
Alexander Dennis —Skelmersdale
- Full-time
- Hybrid work
Quick apply
Infrastructure Engineer
Love2shop —Liverpool
- Full-time
- Azure
- Windows
- Continuous improvement
- Employee discount
Quick apply
Shift Technician
Peel Ports —Liverpool
- Engineering
- Maintenance
- Employee assistance programme
Platform Engineer (Cloud)
Peel Ports —Liverpool
- Azure
- Continuous improvement
- Annual leave
- Employee assistance programme
Innovation Engineer
National Grid —Deeside
- £54,000 - £63,000 a year
- Hybrid work
- Leadership
- Communication skills
- Life insurance
11d
Global Technology Software Engineer Summer 2027 Analyst - Chester
Bank of America —Chester
- English
- Master's degree
- Bachelor's degree
3h
Senior Infrastructure Engineer
The Granite Group —Liverpool
- £50,000 - £58,000 a year
- Full-time
- Hybrid work
- SharePoint
- Flexible schedule
Quick apply
Global Technology Technology Infrastructure Summer 2027 Analyst - Chester
Bank of America —Chester
- English
- Internship
- Communication skills
5d
Graduate Site Engineer
JN Bentley —kinmel bay
- Full-time
- Civil engineering
- Engineering
- Travel
- Annual leave
- Employee discount
Quick apply
6d
Advansys Technical Consultant
Datel —Warrington
- Weekend availability
- Hybrid work

I want to receive the latest job alerts for line support it engineer in liverpool, eng

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Digital Support Engineer

Alder Hey Children's NHS Foundation Trust -
Liverpool

Apply Now

Job details

Full-time
£28,392 - £31,157 a year
5 days ago

Qualifications

Technical troubleshooting
Driving Licence
Incident management
Incident queue management
Ticket management
Incident documentation
Technical support incident logging
Customer support
Customer interaction
IT incident logging
Incident log maintenance
Help desk

Full job description

An exciting opportunity has arisen for a motivated, enthusiastic Digital Support Engineer with a passion for excellent customer service to join our Digital Support team at Alder Hey.

The ideal candidate will be courteous, professional and flexible to changes in working practices. A can-do, friendly, customer-centric disposition is essential.

The post will require demonstrable experience in an IT Support role to successfully support our Tech Bar and clinical teams with their Digital support requirements.

A current, valid driving licence would be desirable. The working hours are 37.5 per week at NHS Band 4.

The post holder will provide clear, concise updates on the progress of incidents and requests, act as a role model within the team by maintaining accurate records within incident worklogs, be communicative and work collaboratively with colleagues within Digital, and ensure users are provided with frequent updates on the status of their service request.

The post-holder may be required to work outside core operating hours on occasion to meet tight deadlines and attend community sites to provide local support.

This role will suit someone with a positive outlook, can-do attitude, proven technical ability, service desk experience and an enthusiasm for excellent customer service

Key Responsibilities

Provide a friendly, professional, and customer ‑ focused support service across the Tech Bar and Digital Support channels.

Assist colleagues in resolving common IT issues, offering clear and jargon free communication throughout.

Support regular floorwalking activities to ensure colleagues can access help at point of need

Promote Trust values by acting as a positive and helpful first point of contact.

As one of Europe’s biggest and busiest children’s hospitals, at Alder Hey Children's NHS Foundation Trust, we treat everything from common illnesses to highly complex and specialist conditions. In addition to our main hospital site, we offer paediatric services at a number of community sites and hold local clinics across Merseyside, Cumbria, Shropshire, Wales and the Isle of Man. We also provide specialist inpatient care for children with complex mental health needs in our recently relocated and newly opened state of the art facility.

Alder Hey has a thriving research portfolio and leads research into children’s medicines, infection, inflammation and oncology. We are becoming recognised as one of the world’s leaders in children’s healthcare and research. We contribute to public health, lead cutting-edge research and teach the next generation of children’s specialists. Alongside this is our Innovation Hub, a dedicated space where clinicians and industries can come together to create new products and technologies.

We know that a children’s hospital is different and that our job is more than just treating an illness. To us, every child is an individual. As well as giving them the very best care, we set out to make them feel happy, safe and confident as they play, learn and grow. At Alder Hey we are here to look after a child and their family and that includes mums, dads, brothers and sisters.

Key Responsibilities

Customer Experience & Service Excellence

Provide a friendly, professional, and customer‑focused support service across the Tech Bar and Digital Support channels.
Assist colleagues in resolving common IT issues, offering clear and jargon free communication throughout.
Support regular floorwalking activities to ensure colleagues can access help at point of need.
Promote Trust values by acting as a positive and helpful first point of contact.

Technical Support & Escalation

Provide first‑line resolution of routine incidents such as password resets, account lockouts, minor software issues, and basic hardware faults.
Support device setup, configuration tasks, and simple equipment fixes where appropriately trained.
Log all incidents accurately within the Sunrise ITSM tool, ensuring clear triage notes.
Escalate more complex or unfamiliar technical issues to the Lead Digital Support Engineer or other Digital teams as appropriate.
Follow established procedures and technical guidelines to ensure safe and effective resolution of support tasks.

Team Support & Collaboration

Work collaboratively with Digital Support Engineers and senior colleagues.
Share knowledge and support peers informally to ensure consistent service delivery.
Assist in embedding new procedures and quality standards as directed by line management

Incident, Problem & Service Quality Management

Prioritise tasks in line with service expectations, escalating when service levels may be at risk.
Ensure accurate, timely documentation of all activities, including incident details, actions completed, and any follow‑up required.
Identify recurring issues and report them to senior colleagues to support problem management.

Tech Bar Support

Provide basic troubleshooting and reassurance to colleages experiencing IT issues when presented to the Tech Bar
Support service continuity by helping staff recover quickly from disruptions.
Assist in rollout activities such as device swaps, basic configurations, and peripheral setup

Apply Now

Refine Your Search

line support it engineer jobs in liverpool, eng

Digital Support Engineer

3rd Line Support Engineer

IT Technician

IT Technician

IT Technician

Technology Support Engineer - Brio Leisure

Security Analyst

Document Controller

Contract Co-Ordinator (Immediate Start Required)

Field Service Engineer

IT Infrastructure Engineer

Infrastructure Engineer

Shift Technician

Platform Engineer (Cloud)

Innovation Engineer

Global Technology Software Engineer Summer 2027 Analyst - Chester

Senior Infrastructure Engineer

Global Technology Technology Infrastructure Summer 2027 Analyst - Chester

Graduate Site Engineer

Advansys Technical Consultant

I want to receive the latest job alerts for line support it engineer in liverpool, eng

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected