Incident manager Work, Jobs in Condover, Shr (with Salaries)

Service Delivery Manager
Specialist Network Operations —Oswestry
- £30,000 - £35,000 a year
- Full-time
- Analysis skills
- Presentation skills
- Computer networking
Quick apply
8d
Operational Support Grade - HMP Stoke Heath (Prison Support Role)
Ministry of Justice —Market Drayton
- £30,001 - £40,000 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- Annual leave
- Employee assistance programme
9d
Bank Telephonist /Receptionist - Redwoods Shrewsbury
Midlands Partnership University NHS Foundation Trust —Shrewsbury
- £12.92 an hour
- Part-time
- Microsoft Office
- Employee discount
5d
Cleaning and Hygeine Manager
Legrande Cleaning Services Ltd —Telford
- From £35,000 a year
- Full-time
- Management
- Up to 50% travel
- Bachelor's degree
Quick apply
1d
Billable Works Manager
Amey Ltd —Telford
- Full-time
- Driving
- Organisational skills
- Construction experience
- Employee discount
Quick apply
5d
Childrens Home Manager LD
Enduring Hearts Ltd —Market Drayton
- £50,239.58 - £60,350.79 a year
- Full-time
- Childcare
- Working with children
- In-person
Quick apply
1d
Driver LGV Class 1
Stericycle —Telford
- Day shift
- Driving
- Life insurance
- Referral programme
Governance Analyst
Wipro Limited —Telford
- Analysis skills
- Organisational skills
- Financial services
- Life insurance
Operations Support
Serco Leisure Operating Limited —Newport
- £26,557.55 a year
- Weekend availability
- Hospitality
- Customer service
- Communication skills
- Employee discount
Care Support Worker - Nights
Hengoed Park Residential Home —Oswestry
- From £13.65 an hour
- Full-time
- Medication administration
- Care experience
- English
- Free parking
- Store discount
Quick apply
11d
Lead SHEQ Advisor
JN Bentley —Shifnal
- Full-time
- Management
- Travel
- Construction experience
Quick apply
Production Team Leader
WHS Plastics —Bridgnorth
- Full-time
- Management
- Analysis skills
- Supervising experience
Quick apply
One Stop - Store Manager
One Stop —Ludlow
- Full-time
5d
Domestic - Bank
St Philips Care Caledonia Ltd —Bridgnorth
- IT
- Paid training
- Annual leave
Order Picker
Culina Logistics —Market Drayton
- £26,689.71 a year
- Full-time
- Annual leave
- Employee assistance programme
Quick apply
Early Years Practitioner Level 2 or 3
Moor Park Charitable Trust Ltd. —Ludlow
- £19,800.60 - £20,233.20 a year
- Part-time
- Childcare
- Organisational skills
- In-person
- Free parking
Quick apply
4d
Domestic & Laundry Assistant
St Philips Care Caledonia Ltd —Bridgnorth
- IT
- Paid training
- Annual leave
Casual Night Duty Manager
Serco Leisure Operating Limited —Newport
- Up to £13.57 an hour
- Part-time
- Hybrid work
- Hospitality
- Customer service
- First Aid Certification
- Employee discount
10d
Registered Care Manager
Ruby Senior Living Ltd —Newport
- £40,000 - £45,000 a year
- Weekend availability
- Organisational skills
- Leadership
- Communication skills
Quick apply
Deputy Nursery Manager / Room Leader
Kaleidoscope Child Care —Telford
- Up to £30,250.22 a year
- Full-time
- Childcare
- In-person
- Leadership
- Free parking
- Store discount
Quick apply

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Service Delivery Manager

Specialist Network Operations
Oswestry

Quick apply

Job details

Permanent | Full-time
£30,000 - £35,000 a year
8 days ago

Qualifications

Jira
ITIL Certification
Operations management
Performance management
Analysis skills
Presentation skills
ITIL
Computer networking
Telecommunication
ServiceNow
Leadership
Communication skills

Full job description

Reports to: Head of Service Management

As a Service Delivery Manager (SDM), you will be responsible for the day-to-day delivery and operational performance of services provided to assigned customers or service areas. You will act as the primary operational point of contact, ensuring services are delivered in line with contractual commitments, Service Level Agreements (SLAs), and customer expectations.

The Service Delivery Manager will work closely with Operations, Service Management, Engineering, Project Delivery, and Customer stakeholders to ensure service quality, customer satisfaction, continual improvement, and effective management of operational risks and escalations. This role requires strong stakeholder management skills, operational leadership, and a proactive approach to service excellence.

Key ResponsibilitiesService Delivery Management

Own the operational delivery of services for assigned customers or service portfolios.
Ensure services are delivered in accordance with contractual obligations, SLAs, OLAs, and agreed KPIs.
Monitor service performance and proactively identify service risks, issues, and opportunities for improvement.
Coordinate internal teams to ensure consistent and effective service delivery.
Maintain overall accountability for customer service health and operational stability.

Customer Relationship Management

Act as the primary operational contact for assigned customers.
Build and maintain strong working relationships with customer stakeholders.
Manage customer expectations and ensure effective communication of service performance and ongoing activities.
Drive customer satisfaction through professional engagement and proactive service management.
Represent the customer perspective within operational and service review forums.

Service Reviews & Reporting

Lead regular service review meetings with customers and internal stakeholders.
Produce and present service reports demonstrating SLA performance, KPI achievement, trends, risks, and improvement activities.
Provide performance insights and recommendations to support continual service improvement.
Ensure service reporting remains accurate, timely, and aligned to contractual requirements.

Incident, Problem & Escalation Management

Coordinate operational response to significant service-impacting incidents.
Manage customer communications during major incidents and high-priority service disruptions.
Track incident resolution activities and ensure agreed actions are completed.
Participate in root cause reviews and drive follow-up actions arising from Problem Management activities.
Manage escalations through to satisfactory resolution, ensuring appropriate stakeholder engagement throughout.

Continual Service Improvement

Identify opportunities to improve service quality, efficiency, customer experience, and operational effectiveness.
Maintain a service improvement register and track progress against agreed improvement plans.
Work collaboratively with operational and engineering teams to implement service enhancements.
Support initiatives designed to improve SLA achievement and customer outcomes.

Governance & Risk Management

Ensure service delivery activities comply with defined service management processes and governance standards.
Maintain visibility of operational risks and coordinate mitigation activities.
Support audit, compliance, and reporting activities as required.
Ensure service documentation remains accurate, current, and fit for purpose.

Commercial & Contractual Awareness

Maintain an understanding of customer contractual obligations and service commitments.
Support management of contract deliverables and identify potential service-related risks or opportunities.
Assist with service change requests, contract reviews, and onboarding of new service requirements.
Support achievement of customer retention and growth objectives through excellent service delivery.

Qualifications & Experience

Minimum 3 years' experience in Service Delivery, Service Management, Operations Management, or a related role.
Demonstrable experience managing customer-facing service relationships.
Experience working within ITIL-based service management environments.
Strong understanding of SLA, KPI, and service performance management.
Experience managing operational escalations and major incidents.
Excellent communication and stakeholder management skills.
Strong analytical, organisational, and problem-solving abilities.

Desirable Skills

ITIL Foundation certification.
Experience within Managed Services, Telecommunications, Network Operations, or Technology Services.
Experience with service management tools such as Jira, ServiceNow, Halo, or similar platforms.
Experience leading service reviews and presenting performance information to customers.
Understanding of Continual Service Improvement methodologies.

Why Join Us?

Play a key role in delivering exceptional customer outcomes.
Work closely with operational, engineering, and leadership teams.
Influence service quality, customer satisfaction, and operational excellence.
Be part of a culture focused on continual improvement and customer success.

Job Type: Full-time, Permanent
Work Location: Office Based

Pay: £30,000.00-£35,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

incident manager jobs in condover, shr

Service Delivery Manager

Operational Support Grade - HMP Stoke Heath (Prison Support Role)

Bank Telephonist /Receptionist - Redwoods Shrewsbury

Cleaning and Hygeine Manager

Billable Works Manager

Childrens Home Manager LD

Driver LGV Class 1

Governance Analyst

Operations Support

Care Support Worker - Nights

Lead SHEQ Advisor

Production Team Leader

One Stop - Store Manager

Domestic - Bank

Order Picker

Early Years Practitioner Level 2 or 3

Domestic & Laundry Assistant

Casual Night Duty Manager

Registered Care Manager

Deputy Nursery Manager / Room Leader

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