Customer experience coordinator Work, Jobs in Solihull, Wmd (with Salaries)

Planner Coordinator
BCA Logistics —Birmingham
- £29,742.37 a year
- Rotating shift
- Computer literacy
- Data entry
- Communication skills
Quick apply
Events Coordinator
Alliance Automotive Group —Birmingham
- CRM software
- Travel
- Communication skills
Quick apply
Community Centre Coordinator
Age Conects West Midlands —Kings Norton
- £22,339.20 - £27,924.00 a year
- Part-time
- Management
- Computer literacy
- Supervising experience
- Free parking
Quick apply
1d
Cyber Security - Scoping & Client Engagement Coordinator - Graduate with work experience - Salary - £27K - £34K - Birmingham/Hybrid
Resillion —Birmingham
- £27,000 - £34,000 a year
- Full-time
- Hybrid work
- Business
- Communication skills
Quick apply
Assistant Operations Coordinator
Harbox Cox —Birmingham
- £28,000 - £32,000 a year
- Seasonal
- Hospitality
- Customer service
- In-person
- Free parking
- Annual leave
Quick apply
3d
CSC Co-ordinator (Contact Centre)
M Group —Birmingham
- Computer literacy
- Computer skills
- Annual leave
- Employee assistance programme
Treatment and Sales Coordinator
Eternal Smiles Dental Centre —Solihull
- From £13.50 an hour
- Full-time
- Bilingual
- Customer service
- Administrative experience
- Free parking
- Gym membership
Quick apply
14d
Meeting, Event and Group Coordinator
NOVOTEL —Birmingham
- £26,830.44 a year
- Full-time
- Hotel
- Organisational skills
- Communication skills
Quick apply
4d
Recruitment Coordinator
WORD360 Language Services —Birmingham
- Recruiting
- Organisational skills
- Negotiation
- Annual leave
- Sick pay
Learning & Development Coordinator
Whale Tankers Ltd —Solihull
- Full-time
- Databases
- Administrative experience
- Continuous improvement
10d
People Coordinator
Ridge & Partners LLP —Solihull
- Full-time
- Microsoft Office
- Administrative experience
- Continuous improvement
9d
Employee Benefits Coordinator
ZF Group —Shirley
- From £32,000 a year
- Full-time
- Hybrid work
- Administrative experience
- Analysis skills
- Continuous improvement
Quick apply
Critical Incidents Co-Ordinator
ISS Facility Services —Solihull
- Microsoft Word
- Computer literacy
- Communication skills
Quick apply
CCTV Control Room Officer 42hrs - Merry Hill Centre, Brierley Hill
Savills Management Resources —Brierley Hill
- £31,183 a year
- Full-time
- Customer service
- First Aid Certification
- Continuous improvement
1d
Training Coordinator - Training Provider
PGL Midlands Ltd —Sutton Coldfield
- Full-time
- Organisational skills
- In-person
- Time management
- Store discount
- Health & wellbeing programme
Quick apply
1d
HR Coordinator
IMI Group —Marston Green
- Microsoft Powerpoint
- Customer service
- Bachelor's degree
Quick apply
Front of House Office Coordinator
EP Group —Birmingham
- Full-time
- Hospitality
- Front desk
- In-person
Quick apply
HR & Recruitment Advisor
Jewellery Quarter Bullion Ltd —Birmingham
- £30,000 - £35,000 a year
- Full-time
- Microsoft Office
- Recruiting
- Organisational skills
- Store discount
- Profit sharing
Quick apply
4d
Contract Support Coordinator
Arcus FM —Redditch
- Up to £29,081 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Customer service
- Annual leave
Quick apply
10d
Front of House and Client Experience Executive
Contechs —Warwick
- Full-time
- Microsoft Office
- Hotel
- Administrative experience
Quick apply
2d

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customer experience coordinator jobs near solihull, wmd

Planner Coordinator

BCA Logistics -
Birmingham

Quick apply

Job details

Permanent
£29,742.37 a year

Qualifications

Customer service call handling
Inbound customer enquiry call handling
Transport schedule optimization
Computer literacy
Delivery scheduling
Logistics
Internal department liaison
Microsoft Office Suite
Complaint handling
Data entry
Transport experience
Transport scheduling
Communication skills
Time management

Full job description

About The Role

Vehicle Movement Planner & Coordinator

Birmingham, Solihull Parkway

4 on 4 off rotating shift - 8am - 7pm

£29742.37 per annum

Main Function of the Job

This varied role is responsible for the planning and coordination of vehicle movements for our fleet of specialist drivers, who collect and deliver vehicles under the We Buy Any Car brand.

You will act as the first point of contact for our fleet of employed and self-employed drivers, providing support and guidance to ensure efficient and professional vehicle collections and deliveries.

Working within a small, friendly, and fast-paced team dedicated solely to the WeBuyAnyCar operation within BCA Logistics, you will build excellent rapport with our field-based remote workforce and enjoy the camaraderie of a lively office environment.

This position is ideal for someone who thrives in a busy office, enjoys problem-solving, and is keen to progress their career in the automotive industry.

Key Responsibilities

Plan, allocate, and manage vehicle movements, ensuring customer Service Level Agreements (SLAs) are met.
Support and guide drivers in delivering first-class customer service.
Monitor vehicle availability and make amendments as required to maintain accuracy of job details.
Input and update movement data received via email, electronic imports, or verbally.
Proactively prioritise workloads and respond promptly to real-time events such as traffic delays, breakdowns, or last-minute requests.
Answer incoming calls promptly and professionally, assisting drivers with any queries or job confirmations.
Liaise with Service Delivery and Administration teams to resolve customer and driver queries, including pay-related issues.
Ensure all work is planned in line with customer requirements, including time windows, EPOD expectations, and site access constraints.
Coordinate additional driver resources when needed to meet operational demand.
Re-plan movements in cases of aborts, failures, or breakdowns.
Report any issues, delays, or driver concerns to the Team Leader or Operations Manager.
Maintain accurate records and systems to support operational efficiency.
Resolve complaints and take corrective action to prevent recurrence, in compliance with departmental ISO 9002 guidelines.
Provide day-to-day administrative support to Team Leaders and Operations Managers.
Take responsibility for your own health and safety and that of colleagues at all times.
Undertake any other reasonable duties as required.

Skills and Experience Required

Right to work in the UK.
Friendly, polite, and professional manner.
Strong communication and interpersonal skills.
A positive ‘can-do’ attitude and proactive approach.
Excellent attention to detail and accuracy in data entry.
Ability to remain calm and organised under pressure in a busy office environment.
Strong time management and prioritisation skills.
Competent IT skills, particularly with Microsoft Office and in-house systems.
Experience within transport, logistics, or automotive operations is desirable but not essential.

Why Join Us?

You’ll be part of a dynamic and supportive team where your contribution makes a real difference. We offer the opportunity to develop your career within BCA Logistics, the UK’s leading vehicle collection and delivery company, and gain valuable experience in a fast-moving, customer-focused environment.

Quick apply

Refine Your Search

customer experience coordinator jobs in solihull, wmd

Planner Coordinator

Events Coordinator

Community Centre Coordinator

Cyber Security - Scoping & Client Engagement Coordinator - Graduate with work experience - Salary - £27K - £34K - Birmingham/Hybrid

Assistant Operations Coordinator

CSC Co-ordinator (Contact Centre)

Treatment and Sales Coordinator

Meeting, Event and Group Coordinator

Recruitment Coordinator

Learning & Development Coordinator

People Coordinator

Employee Benefits Coordinator

Critical Incidents Co-Ordinator

CCTV Control Room Officer 42hrs - Merry Hill Centre, Brierley Hill

Training Coordinator - Training Provider

HR Coordinator

Front of House Office Coordinator

HR & Recruitment Advisor

Contract Support Coordinator

Front of House and Client Experience Executive

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