Client services occupations Work, Jobs in Swanwick, Dby (with Salaries)

Customer Liaison Officer
Network Plus —Alfreton
- Management
- Leadership
- Communication skills
Quick apply
Customer Account Coordinator
Incora —Derby
- £28,000 - £30,000 a year
- Full-time
- Continuous improvement
- AI
- Communication skills
Customer Success Manager
SBS —Sheffield
- £45,000 - £55,000 a year
- Hybrid work
- Customer service
- Maths
- Annual leave
13d
Member Service Representative
Gallagher —Meadows
- £36,500 - £71,000 a year
- Hybrid work
- Bachelor's degree
- Travel
- Communication skills
- Work from home
4d
Customer Success Manager
nurtur.group —Derby
- £25,000 a year
- Weekend availability
- Hybrid work
- Free parking
- Sick pay
4d
Back Office Support
Yü Group —Nottingham
- £26,228 a year
- Full-time
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
13d
German-Speaking After Sales Support Advisor
Superior Wellness Limited —Chesterfield
- Full-time
- CRM software
- English
- Communication skills
- Annual leave
Quick apply
Frontline Adviser
East Midlands Chamber (Derbyshire, Nottinghamshire, Leicestershire) —Chesterfield
- £26,000 - £30,000 a year
- Full-time
- CRM software
- Organisational skills
- Communication skills
- Bereavement leave
3d
Account Executive
Inspired Thinking Group (ITG) —Nottingham
- Full-time
- Hybrid work
- Quality control
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
5d
Operations Executive
Canopy —Nottingham
- £16,983 a year
- Overtime
- Hybrid work
- Customer service
- English
- Computer skills
- Free parking
- Annual leave
Quick apply
Administration Specialist
DSV —Swadlincote
- Full-time
- Computer literacy
- Communication skills
- Time management
- Annual leave
- Employee discount
Provisioning Advisor
Digital Space —Newark-on-Trent
- £26,227.50 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Continuous improvement
- Free parking
- Health & wellbeing programme
Quick apply
4d
Customer Engagement Executive
Safetykleen —Dinnington
- £28,000 - £30,400 a year
- Full-time
- CRM software
- Employee assistance programme
- Employee discount
Quick apply
Customer Service
Trelleborg Sealing Solutions - Aerospace —Swadlincote
- Monday to Friday
- Communication skills
- Employee assistance programme
- Referral programme
12d
Customer Service Executive
Johnsons Workwear Ltd —Uttoxeter
- £32,208.58 a year
- Full-time
- Health & wellbeing programme
Quick apply
3d
Aftersales Advisor
BCA —Nottingham
- £14.11 an hour
- Rotating shift
- Organisational skills
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
6d
Customer Experience Consultant (Supply Chain Planning)
Maersk —Derby
- Full-time
- Microsoft Word
- Analysis skills
- Continuous improvement
- Annual leave
- Employee assistance programme
11d
Account Manager
DHL Supply Chain —Derby
- Data analysis skills
- Analysis skills
12d
Customer Success Manager
Wireless Logic mdex GmbH —Coalville
- Hybrid work
- Salesforce
- Organisational skills
- Leadership
Customer Service Coordinator
The Pallet Network —Swadlincote
- £15,996.32 a year
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply

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client services occupations jobs near swanwick, dby

Customer Liaison Officer

Network Plus -
Alfreton

Quick apply

Job details

Permanent

Qualifications

Wastewater treatment
Energy and utilities experience
Driving Licence
Management
Stakeholder liaison
Complaint handling
Performance management
Management reporting
Customer interaction
Leadership
Communication skills

Full job description

Description

You will be ultimately responsibility for handling activities as outlined below:

Take ownership of CARE activities (Pre, During & Post) necessary to achieve exceptional customer feedback and customer satisfaction scores.

Deliver effective walk off post completion activities that are coordinated by the Customer Manager.

Key Responsibilities

Key Responsibilities

Effective CARE completion on all projects

80% Walk Off completion (successful visits & score captured)

Core Responsibilities

Strategy:

Ensure a customer service culture is adopted throughout the teams.

Use initiative, prioritise workload and work unsupervised.

Financial / Operations:

Track customer experience KPI’s and compile monthly & weekly reports.

Customer / Market:

Take ownership of activities necessary to achieve exceptional customer feedback and customer satisfaction score.

Manage vulnerable customers in accordance with GSOP3, ensuring that replacement gas supplies are installed on their premises when requested.

Experience and Qualifications

Key Competencies

Leadership – Act as an Ambassador promoting the Customer minimum standards

Health, Safety & Environment – Report / escalate any HSEQ near misses / hazards observed

Customer focused - Relevant contract/customer service experience. Able to adapt to customer needs.

Embracing Change - Able to support performance review sessions and drive performance improvement.

Communication - Effective interpersonal skills.

Influencing skills - Able to positively influence customer thinking

Performance Management - Demonstrable experience of exceeding targets/KPI’s.

Innovation and Creative Thinking - Able to adapt to customer needs

Operational Understanding – General knowledge of the Eclectic industry is desirable. Able to use digital devices and built in apps. Able to prioritise tasks and work independently

Qualifications/Skills Required

Experience of working in Utilities

Driving Licence

Salary and Benefits

We offer a competitive salary based on experience along with a full benefits package.

Network Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.

We are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners.

We understand that privacy and the security of your personal information is extremely important. By applying for this role, you agree to the terms of our privacy policy.

About Network Plus

Network Plus is an award-winning business delivering essential utility and infrastructure services for the UK’s major providers of gas, power, telecoms, transport, water, and wastewater.

We value the variety of experience, perspective, and other points of difference our workforce, clients, and supply chain offer.

We are actively working with colleagues across the Network Plus Group to develop an inclusive environment – we want all our employees to feel valued and included to enable everyone to thrive at work and understand the value of their contribution matters no matter their background, identity, or circumstances.

Quick apply

Refine Your Search

client services occupations jobs in swanwick, dby

Customer Liaison Officer

Customer Account Coordinator

Customer Success Manager

Member Service Representative

Customer Success Manager

Back Office Support

German-Speaking After Sales Support Advisor

Frontline Adviser

Account Executive

Operations Executive

Administration Specialist

Provisioning Advisor

Customer Engagement Executive

Customer Service

Customer Service Executive

Aftersales Advisor

Customer Experience Consultant (Supply Chain Planning)

Account Manager

Customer Success Manager

Customer Service Coordinator

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