Customer experience advisor Work, Jobs in Belfast, Ant (with Salaries)

Customer Service Advisor (Ecommerce Brand)
Kubbi —Carryduff
- £24,000 - £26,000 a year
- Full-time
- Microsoft Word
- Customer service
- No experience needed
- Free parking
- Employee discount
Quick apply
Customer Advisor - 21 Hours
JoJo Maman Bébé —Belfast
- Sales
- Customer service
- IT
- Annual leave
Customer Service Advisor
GLL —Belfast
- £27,351.61 a year
- Weekend availability
- Customer service
- Computer literacy
- Communication skills
10d
Customer Experience Advisor
PatchMaker Business Services Ltd —Belfast
- £2,250 - £2,900 a month
- Full-time
- Customer service
- Computer skills
- In-person
Quick apply
9d
Customer Service Advisor
Decathlon UK —Belfast
- Part-time
- Communication skills
- Profit sharing
- Employee discount
Customer Service Advisor
Teleperformance —Belfast
- £27,976 a year
- Weekend availability
- Customer service
- Microsoft Office
- Organisational skills
- Employee discount
- Referral programme
Customer Service Advisor
Radius Housing —Holywood
- £25,583 - £26,824 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
2d
Retail Customer Advisor (Belfast Forestside) - 37.5 hours
Three UK —Belfast
- £13.72 an hour
- Weekend availability
- Customer service
- Employee discount
Quick apply
Customer Service Advisor (12 Month FTC)
Brenntag UK Limited —Belfast
- Customer service
- Microsoft Office
Quick apply
Customer Advisor - Ravenhill Road
Henderson Group —Belfast
- £11.75 - £13.10 an hour
- Full-time
- School
- Employee assistance programme
- Employee discount
9d
Experienced Sales Advisor
The Door Store Limited —Belfast
- £26,000 - £30,000 a year
- Full-time
- Sales
- Computer skills
- In-person
- Employee discount
Quick apply
HR Shared Services Analyst (Contract)
Huron Consulting Services UK Limited —Belfast
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Customer Advisor (Airport)
Boots —Belfast
- £16 an hour
- Weekend availability
- Customer service
- Travel
- IT
- Employee assistance programme
- Employee discount
3d
Retail Customer Advisor (Belfast Castle Court) - 30 hours
Three UK —Belfast
- £13.72 an hour
- Weekend availability
- Customer service
- Employee discount
Quick apply
Customer Advisor - Sunnyside
Henderson Group —Belfast
- £11.75 - £13.10 an hour
- Part-time
- School
- Employee assistance programme
- Employee discount
9d
Sales Advisor
Hotel Chocolat —Belfast
- £13.05 an hour
- Hotel
- Employee discount
Retail Customer Advisor (Newtownabbey) - 37.5 hours
Three UK —Newtownabbey
- £13.72 an hour
- Weekend availability
- Customer service
- Employee discount
Quick apply
Showroom Sales Consultant
Euro Garden and Home —Belfast
- From £14 an hour
- Weekend availability
- Sales
- Customer service
- Organisational skills
- Employee discount
Quick apply
8d
No7 Advisor
Boots —Belfast
- £16 an hour
- Part-time
- Communication skills
- Employee assistance programme
- Employee discount
10d
Liz Earle - Customer Advisor
Boots —Lisburn
- £26.51 - £30,482.35 a year
- Part-time
- Sales
- Store discount
- Employee discount
10d

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Customer Service Advisor (Ecommerce Brand)

Kubbi
Carryduff

Quick apply

Job details

Full-time
£24,000 - £26,000 a year

Benefits

Free parking
Casual dress
Company pension
Employee discount
On-site parking

Qualifications

Microsoft Word
Customer service
No experience needed
English
Phone etiquette
AI

Full job description

Customer Service Advisor (Ecommerce Brand)

Company: Kubbi (kubbi.co.uk) — the UK's #1 kids' electric ride brand

Location: Carryduff, just outside Belfast (on-site, own transport helpful)

Job type: Full-time, permanent

Salary: £24,000 – £26,000 per year, depending on experience

Start date: Mid-August 2026

About Kubbi

Kubbi is a kids' electric bike brand. We sell electric dirt bikes, quads and scooters that get kids off screens and outside — over 15,000 riders so far, with a 4.9/5 rating from 780+ reviews. Our offices and warehouse are just outside Belfast.

The role

You'll be the friendly voice of Kubbi for our customers — mostly parents — answering phones and emails, and helping them before and after they buy.

No customer service experience needed. We use AI for almost everything, so you're never expected to know it all — if you don't know the answer, you just ask our AI and it will. What we can't train is attitude: we need someone positive, helpful and quick on their feet.

What you'll be doing

You'll use our AI tools to do almost all of the below — they draft answers, look up orders and pull up product info for you, and if you're ever stuck you just ask. Your job is answering the phones and emails and making sure every customer is looked after:

Calls & emails — answering inbound calls and emails from customers — pre-sale questions, order updates, and after-sales support
Orders & delivery — checking order status, updating customers, and working with our warehouse team to resolve delivery issues
Product advice — helping parents choose the right bike, scooter or quad for their child's age and ability
Warranty & returns — handling warranty claims, returns and refunds under our policies, and arranging spare parts where needed
Admin — keeping accurate records of every customer contact in our systems (Shopify and our support tools — training provided)
Feedback — flagging recurring product or delivery issues to the team so we can fix root causes

What we're looking for

A can-do attitude — a glass-half-full person who gets stuck in and finds a way.
Able to think on your feet — every call is a bit different, and you'll work it out rather than freeze.
A warm, patient phone manner — you'll often be talking to busy parents, sometimes about a disappointed child's birthday present, and how you handle that matters.
Happy using technology and AI tools — no experience needed, just openness to learn (full training provided).
Clear written English for email responses.
Organised, reliable and able to keep several open cases moving at once.
Based within commuting distance of Carryduff, with the right to work in the UK.

Nice to have (not essential)

Experience with Shopify or another ecommerce platform.
Experience in an online retail / D2C brand support team.
An interest in bikes, motorsport or the outdoors.

What you'll get

£24,000 – £26,000 depending on experience.
Full product training — you'll know our range inside out.
A small, friendly team at a fast-growing brand, where your voice is heard and good work gets noticed.
Staff discount on Kubbi bikes, scooters and quads.
Free on-site parking at our Carryduff offices.

Hours

Full-time, Monday to Friday, 9am–5pm with a 45-minute break.

How to apply

Apply through Indeed with your CV and a short note telling us about a time you turned an unhappy customer into a happy one.

Start date: mid-August 2026. Interviews will be held at our Carryduff offices in July.

Pay: £24,000.00-£26,000.00 per year

Benefits:

Casual dress
Company pension
Employee discount
Free parking
On-site parking

Work Location: In person

Quick apply

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