Retail customer service representative Work, Jobs in Manchester, Gtm (with Salaries)

Customer Service Specialist
Teleperformance —Manchester
- £27,601.60 a year
- Full-time
- Customer service
- Typing
- In-person
- Paid training
- Work from home
14d
Customer Service Representative
interactive investor —Manchester
- Full-time
- Hybrid work
- IT
- Financial services
- Communication skills
- Annual leave
- Employee discount
Quick apply
12d
Customer Service Assistant
Tenpin —Manchester
- £8.00 - £12.71 an hour
- Part-time
- Customer service
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Customer Service Advisor (Temp Maternity Cover)
Kenny Waste Management Ltd —Manchester
- Full-time
- Customer service
- IT
- In-person
- Health & wellbeing programme
- Employee assistance programme
Quick apply
9d
Customer Service Specialist
EMR Group —Warrington
- Full-time
- Microsoft Excel
- Microsoft Office
- IT
- Annual leave
Quick apply
Customer Service Advisor - Omnichannel
Haier Europe —Bolton
- £26,479.55 a year
- Weekend availability
- Hybrid work
- Customer service
- Free parking
- Employee assistance programme
Senior Customer Service Advisor
Shehri Voyages Ltd —Manchester
- £2,700 - £3,500 a year
- Full-time
- Customer service
- English
- Mentoring
- Free parking
- Employee discount
Quick apply
13d
Customer Service Assistant
Wickes —Oldham
- £8.82 - £12.71 an hour
- Full-time
- Customer service
- Annual leave
- Employee discount
Customer Service Representative (Ship It Appliances Ltd.)
For Everyone Group —Salford
- £26,000 a year
- Overtime
- Customer service
- IT
- Communication skills
- Free parking
- Annual leave
Quick apply
22h
Customer Service Representative
Hertz —Manchester
- Full-time
- Sales
- Customer service
- English
Customer Service Assistant Over 18
Tenpin - Harpurhey —Manchester
- £10.85 - £12.71 an hour
- Part-time
- Bar
- Customer service
- Front desk
- Employee assistance programme
- Employee discount
Quick apply
7d
Customer Service and Sales Assistant
Morevans LTD —Ashton-Under-Lyne
- £27,000 - £35,000 a year
- Full-time
- Customer service
- English
- In-person
Quick apply
Part-Time Customer Service Agent - Manchester Airport
SIXT —Manchester
- Part-time
- Sales
- English
- Driving
- Free parking
- Paid training
Quick apply
6h
Customer Service Advisor
Bensons for Beds —Burnley
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Free parking
- Annual leave
3d
One Stop - Customer Service Assistant
One Stop —Sale
- £12.81 an hour
- Full-time
1d
Customer Service/ Optical Advisor (Online)
Blue Green LTD —Bury
- £12.71 an hour
- Part-time
- Customer service
- English
- Data entry
Quick apply
Customer Services Assistant
OurCoop —Oldham
- £12.75 an hour
- Weekend availability
- Bakery
- Paid training
- Annual leave
3d
Customer Service Team Leader
William Hill —Bolton
- £27,941.96 a year
- Temporary
- Customer service
- Supervising experience
- Employee discount
Customer Service Assistant (Fixed Term Contract)
Arne Clo Ltd —Birchwood
- CRM software
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
6d
Customer Services Assistant
Chelmsford Star Co-operative Society —Shaw
- £12.75 an hour
- Weekend availability
- Bakery
- Paid training
- Annual leave
3d

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Customer Service Specialist

Teleperformance -
Manchester

Apply Now

Job details

Full-time
£27,601.60 a year
14 days ago

Benefits

Paid training
Company pension
Work from home
Employee assistance programme
Employee discount

Qualifications

Customer service
Typing
Time management

Full job description

Overview:

Start date: August 2026

Rate of Pay:£27,601.60 per annum

Location: Manchester - PLEASE NOTE THAT THIS IS AN ONSITE ROLE AND WORK FROM HOME IS NOT AVAILABLE FOR THIS POSITION

Shifts: Full time 40 hours per week. Monday – Saturday between 08.00 am and 6:00 pm. You must be fully flexible to work any shifts between these hours.

Training: 11 days

The Role:

We are seeking dedicated Contact Centre Agents to join our team. We are looking for individuals who possess a unique blend of compassion, strong judgment, assessment skills, professionalism, and with excellent time management skills.

This role is unique which entails assessing caseloads, in a timely manner. Your responsibilities include managing a dedicated caseload with empathy, professionalism, and confidentiality, while collaborating with relevant agencies and stakeholders to address complex issues. Ultimately, your role aims to enhance the well-being and financial stability of potential vulnerable customers through proactive intervention and effective case management.

Key Responsibilities

You should be confident in conducting challenging but effective conversations
You are required to maintain multiple cases simultaneously, varying by type and stage
You will be responsible for managing a designated caseload
You will be required to question in a curious and confident manner, whilst being considerate of potential sensitivities, asking appropriate follow up questions relevant to uniqueness of the case as required to gather evidence
You should be able to review and compare multiple sources of information, including using reasoned judgement to assess contradictory pieces of evidence
You should be able to engage with potentially challenging and vulnerable individuals, whilst demonstrating empathy and excellent customer service skills
At times you will be required to work collaboratively within your own team and with wider teams to support delivery outcomes
You should be proactive in talking to relevant people to get advice and information when unsure how to proceed
You will be responsible for managing and conducting caseloads by following a structured review process in adherence to all legal and policy requirements
You will decide what evidence is appropriate to request as is required to confirm the validity of declarations, considering the uniqueness and context of each individual case
You will be accountable for planning and conducting robust interviews asking challenging questions to gather all relevant information; exercising judgement to tailor follow up questions specific to each individual case
Gathering, verifying and assessing all available information, and deciding on an appropriate course of action
You will be required to record the progress of caseloads on specific systems, including maintaining and retaining relevant evidence in an evidence file including redacting and annotating sensitive material when appropriate

Background Checks

The role you are applying for, requires that you are vetted to Baseline Personnel Screening Standard (BPSS).

If your application is successful, we will ask you to provide documents/evidence to allow us to perform the below checks:

Identity check
Nationality and Immigration Status (including the entitlement to undertake the work we are offering)
Basic Criminal Records Check (including international criminal checks if you have lived outside the UK in the last 5 years)
Employment/Academic History Check - for a period of three years leading up to your application.

We will require documented evidence of your three-year history such as employer/education references, payslips/P45s, other evidence of salary payments. If you had any gaps in work/education during this time, we will need evidence of what your activity was, e.g. travel, study, unemployment, volunteering etc. If your application is successful, we will provide you with a list of acceptable documents and how you can send them to us.

Please note that if you are selected for the role, we will require all documents/evidence before we can confirm your start date with us.

All screening and evidence must be completed satisfactorily before commencement of employment.

We strongly recommend you start to compile this information so you have it ready to supply when needed.

What else do we need from you?

Strong verbal and written skills with the ability to show attention to detail
Ability to establish excellent customer relationships in a fast-paced environment
A can-do attitude with the ability to interact with lots of different people
Professional and emotional stability, able to remain professional and maintain professionalism and provide consistent customer service when engaging with Claimants
PC skills, and the ability to navigate multiple systems competently, with ease
A good consistent typing speed and the ability to multi task
Take ownership of situations with positivity, resilience and a dedicated approach to providing service excellence
Processes will be ever evolving and it is essential that you are adaptable and open to change

Benefits of being a Customer Service Representative

On-line recruitment process, with potential job offer within 24 hours and fully paid training
28 days’ holiday (including bank holidays), increasing to 30 days following your 1-year service anniversary
Lifestyle Benefits programme – featuring thousands of discounts, special offers and exclusive employee deals from many retailer partners and also free wellness, kids, and learning classes through our own Community Online Academy.
Refer & Earn Scheme
Employee welfare support with free access to our Mental Health Employee Assistance programme, available 24 hours/365 days’ year and our Interactive Health and Wellbeing Hub
Life Assurance Cover & Pension Scheme
Length of Service and monthly recognition awards
Opportunities for career development and progression

Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address. . If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority.

Disclaimer Please note, only candidates who meet specific proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application.

Apply Now

Refine Your Search

retail customer service representative jobs in manchester, gtm

Customer Service Specialist

Customer Service Representative

Customer Service Assistant

Customer Service Advisor (Temp Maternity Cover)

Customer Service Specialist

Customer Service Advisor - Omnichannel

Senior Customer Service Advisor

Customer Service Assistant

Customer Service Representative (Ship It Appliances Ltd.)

Customer Service Representative

Customer Service Assistant Over 18

Customer Service and Sales Assistant

Part-Time Customer Service Agent - Manchester Airport

Customer Service Advisor

One Stop - Customer Service Assistant

Customer Service/ Optical Advisor (Online)

Customer Services Assistant

Customer Service Team Leader

Customer Service Assistant (Fixed Term Contract)

Customer Services Assistant

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