Customer service representative Work, Jobs in Quedgeley (with Salaries)

Customer Service Advisor
Smiths Gloucester Limited —Gloucester
- Free parking
- Employee discount
Quick apply
12d
Customer Service Advisor (Metering)
Ecotricity —Stroud
- £25,550 a year
- Full-time
- Hybrid work
- Computer literacy
- Salesforce
- Microsoft Office
- Free parking
- Store discount
Quick apply
5d
Customer Service Advisor (Full-time)
NFU Mutual Agencies —Gloucester
- Up to £26,000 a year
- Full-time
- Bilingual
- Microsoft Word
- Customer service
- Free parking
- Work from home
Quick apply
3d
Customer Services Agent
Dawley Services Limited —Ross-on-Wye
- £26,032.50 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Computer literacy
- Life insurance
Quick apply
3d
Customer Service Representative
William Hill —Cheltenham
- £12.75 an hour
- Part-time
- Customer service
- Employee discount
Member Support Specialist – Nights & Weekends
Bond OpCo, LLC —Trellech
- 8 hour shift
- Continuous improvement
- Data entry
- In-person
- Annual leave
- Flexible schedule
Customer Service Assistant Over 18
Tenpin —Gloucester
- £10.85 - £12.71 an hour
- Part-time
- Bar
- Customer service
- Front desk
- Employee assistance programme
- Employee discount
Quick apply
14d
Customer Service Team Leader
Paddy Power —Cheltenham
- From £13.25 an hour
- Employee discount
- Sick pay
Customer Service Advisor
Kinaxia Transport & Warehousing —Yate
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee assistance programme
- Employee discount
Quick apply
Client Services Administrator, 6m FTC
Charles Russell Speechlys —Cheltenham
- Full-time
- Hybrid work
- Customer service
- Communication skills
Customer Support & Operations Administrator
Keynetics Ltd —Malvern
- £25,000 a year
- Full-time
- Computer literacy
- In-person
- Communication skills
Quick apply
7d
Customer Service Advisor Apprenticeship – Johnsons Mazda Gloucester
Calex UK —Gloucester
- Full-time
- Customer service
- English
- Travel
Customer Care Consultants – Christmas Temps x 10
ELEMIS —Bristol
- £13.45 an hour
- Full-time
- Hybrid work
- Sales
- Customer service
- Computer literacy
- Employee discount
Quick apply
Casual Guest Service Agent
Hilton —Tewkesbury
- £12.71 an hour
- Part-time
- Hotel
Guest Service Agent - Food and Beverage
Hilton —Tewkesbury
- £12.71 an hour
- Full-time
- Customer service
- Hotel
- Front desk
- Free parking
- Employee discount
Retail Customer Service Assistant
bp Retail —Swindon
- £13.45 an hour
- Part-time
- Café
- Annual leave
- Employee assistance programme
Tool Hire Customer Service Assistant
Travis Perkins —Cheltenham
- Weekend availability
- Mechanical knowledge
- Employee discount
3d
Cake Decorator/Maker and Customer Service representative
SSS cakes ltd —Cheltenham
- £10,000 - £20,000 a year
- Part-time
- Customer service
- Cleaning
- In-person
- Annual leave
- Flexitime
Quick apply
10d
Inside Sales, Customer Service
Semtech —Bristol
- Full-time
- Hybrid work
- CRM software
- Sales
- Customer service
One Stop - Customer Service Assistant
One Stop —Tewkesbury
- £12.81 an hour
- Part-time
7d

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Customer Service Advisor

Smiths Gloucester Limited -
Gloucester

Quick apply

Job details

12 days ago

Benefits

Free parking
Discounted gym membership
Employee discount
On-site parking

Qualifications

Sales support
Customer service call handling
Inbound customer enquiry call handling
UK GDPR
Complaint handling
General Data Protection Regulation (GDPR)
Customer interaction

Full job description

Who are we?

Smiths (Gloucester) Ltd is a family run business owned and run by the Smith family since 1982. Smiths has grown from a single owner-operated plant hire company to a multifaceted group with family values still firmly at the heart of each project undertaken. With depots in Avonmouth, Cardiff, Gloucester, Stonehouse and Tewkesbury we operate predominately across the South-West of England. We specialise in Construction, Waste Management, Plant Hire, Demolition and Transport operations.

What we're looking for?

The Customer Service Advisor is responsible for delivering exceptional customer service to domestic, commercial, and industrial customers within a busy waste management and recycling business. The role serves as the first point of contact for customers, handling enquiries, service requests, complaints, quotations, and account administration while ensuring a professional and positive customer experience.

The successful candidate will work closely with the transport, operations, sales, weighbridge, and finance teams to ensure customer requirements are met efficiently and accurately.

Hours: 08:00 - 17:00 Monday - Friday

08:00 - 12:00 Sat (1 in 4 Working Saturdays)

Responsibilities for the Role?

Customer Service

Handle incoming telephone calls, emails, web enquiries, and customer visits professionally and efficiently.
Provide information regarding waste collections, skips, hook bins, recycling services, hazardous waste, aggregates, demolition, and other company services.
Log, manage, and resolve customer enquiries in accordance with company procedures.
Deliver excellent customer service and maintain strong customer relationships.
Manage customer complaints promptly and professionally, escalating where necessary.
Support customers with service changes, additional collections, missed collections, exchanges, and cancellations.

Administration & Data Management

Accurately input customer information and service requests onto company systems.
Maintain customer records and ensure all account information is up to date.
Process orders, service requests, contract amendments, and customer correspondence.
Prepare quotations and service agreements as directed.
Generate reports and assist with administrative duties as required.

Operational Support

Liaise with transport planners and operational teams regarding customer requirements.
Coordinate collection schedules and service changes.
Monitor service delivery and proactively address any issues affecting customers.
Support depot operations by communicating customer requirements clearly and accurately.
Assist in resolving missed collections and service delivery concerns.

Sales Support

Identify opportunities to upsell additional services.
Pass qualified sales opportunities to the Commercial or Sales Team.
Support customer retention initiatives and contract renewals.
Promote recycling and sustainable waste management solutions to customers.

Compliance & Health and Safety

Ensure compliance with company policies and procedures.
Understand waste management legislation relevant to customer enquiries.
Adhere to GDPR and data protection requirements.
Maintain confidentiality of customer and company information at all times.
Follow all health, safety, environmental, and quality procedures.

What can we offer you?

Life Assurance Scheme
Free on-site Parking
Corporate gym membership discount
Annual Salary Review
Employee discount (50% on Skip Hire, other discounts on group services)
Progression opportunities
Be part of a progression family run business
24 hour unlimited access to mental health support

What are our core values?

If these values align with yours you are in the right place!

Honesty - We believe that honesty in all matters is the best policy.

Family values - We operate as a family unit with high moral standards, discipline and respect.

Hardworking - We are certain that nothing is impossible if you work hard enough at it.

Reliability - We pride ourselves on not letting people down and being true to our word.

Environmental sustainability - We aim to minimise the impact that our company has on the environment by reducing emissions and waste, and recycling a large proportion of our waste (90% plus). We truly believe in a greener future for generations to come.

Please apply if you are interested in this role and we will come back to you.

Quick apply

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customer service representative jobs in quedgeley

Customer Service Advisor

Customer Service Advisor (Metering)

Customer Service Advisor (Full-time)

Customer Services Agent