Technical support Work, Jobs in Auchtermuchty, Fif (with Salaries)

Product Support Specialist - Institutions
Opus 2 —Edinburgh
- £40,000 - £45,000 a year
- Full-time
- Hybrid work
- Product management
- Python
- Employee assistance programme
Quick apply
IT Airport Engineer - Edinburgh Airport
ESP Global Services Limited —Inverleith
- £25,114.96 a year
- Customer service
- Travel
- IT
Quick apply
6d
Team Lead, Enterprise Service Desk
ABACUS —Edinburgh
- Customer service
- Windows
- Bachelor's degree
- Annual leave
- Employee discount
Quick apply
Senior Specialist, Regulatory & Technical Support, UK Trustee & Depositary
The Bank of New York Mellon Corporation —Edinburgh
- Full-time
- Analysis skills
- Communication skills
Customer Service Advisor
SWARCO Group —Dundee
- Weekend availability
- Customer service
- Microsoft Office
- Computer skills
- Employee assistance programme
11d
IT Functional Support Lead-Dynamics 365 (Operations)
Veranova L P —Edinburgh
- Bachelor's degree
- APIs
- IT
- Annual leave
- Life insurance
Quick apply
Senior Campus IT & AV Technician, Full time, Permanent
Edinburgh Napier University —Edinburgh
- £31,236 - £37,694 a year
- Full-time
- University
- IT
- Leadership
- Annual leave
- Employee assistance programme
Customer Support Exec. (B2B SaaS)
VoucherCart —Edinburgh
- £27,000 - £32,000 a year
- Full-time
- Google Suite
- English
- SQL
Quick apply
VodafoneThree - Senior Onsite Advisor
Vodafone —Edinburgh
- Full-time
- Customer service
- Computer networking
- In-person
- Employee discount
11d
VodafoneThree - Senior Onsite Coordinator - Portsmouth
Vodafone —Edinburgh
- Full-time
- Customer service
- Computer networking
- In-person
- Employee discount
1d
VodafoneThree - Senior Onsite Coordinator - Horsham
Vodafone —Edinburgh
- Full-time
- Customer service
- Computer networking
- In-person
- Employee discount
1d
Sr Manager, IT Business Relationship Management (Commercial and Tech Support)
Dexcom —Edinburgh
- Full-time
- Management
- Java
- Bachelor's degree
AMS Europe Team Lead Wealth & Front
Avaloq —Edinburgh
- Full-time
- Computer Science
- SQL
- Project management
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Product Support Specialist - Institutions

Opus 2 -
Edinburgh

Quick apply

Job details

Full-time
£40,000 - £45,000 a year

Benefits

Cycle to work scheme
Company pension
Company events
Employee assistance programme
Paid volunteer time

Qualifications

Software deployment
Bash (Unix shell)
Product management
Python

Full job description

As a Product Support Specialist - Institutions, you will act as the primary product expert and relationship manager for our Institutions client base. As a Product escalation role, you will provide advanced product guidance, ensure SLAs are met across all support interactions for institutions, and become a trusted advisor to client-side support teams.

This role bridges client enablement and internal accountability. You’ll facilitate the delivery of tailored product training, manage ongoing client engagement through site visits and calls, and provide strategic feedback to Product Management. With deep knowledge of the Institutions solution, you’ll ensure our clients receive exceptional, proactive support while helping to shape the future of the product based on real-world use.

What you'll be doing

Provide first and second-line technical support and product guidance via phone, email, and internal support portals to users of our legal technology solutions.
Investigate and resolve escalated software issues, collaborating with QA, DevOps, and Engineering teams to ensure timely and effective fixes.
Assist in developing automation tools and scripts (e.g., Python, Bash) to streamline support tasks and improve data integrity.
Work directly with clients to understand their workflows and deliver tailored technical solutions that enhance product adoption and efficiency.
Document and escalate bugs, feature requests, and client feedback with clear, actionable reporting to the appropriate internal teams.
Support testing and validation of new product features, patches, and releases prior to deployment.
Mentor and support junior team members by sharing knowledge, best practices, and technical expertise.
Promote best practices and drive client engagement through proactive outreach, training, and solution optimization.
Maintain accurate records of support interactions in the helpdesk or incident tracking system, ensuring thorough follow-up and resolution.
Create and maintain user-friendly support materials including how-to guides, FAQs, and internal documentation.
Identify recurring issues and collaborate with Product and Development teams to drive long-term improvements.
Assist in delivering product training sessions and client demonstrations as needed.
Ensure a high standard of professionalism and customer satisfaction in all support engagements.

Requirements

What we're looking for in you

Provide first and second-line technical support and product guidance via phone, email, and internal support portals to users of our legal technology solutions.
Investigate and resolve escalated software issues, collaborating with QA, DevOps, and Engineering teams to ensure timely and effective fixes.
Assist in developing automation tools and scripts (e.g., Python, Bash) to streamline support tasks and improve data integrity.
Work directly with clients to understand their workflows and deliver tailored technical solutions that enhance product adoption and efficiency.
Document and escalate bugs, feature requests, and client feedback with clear, actionable reporting to the appropriate internal teams.
Support testing and validation of new product features, patches, and releases prior to deployment.
Mentor and support junior team members by sharing knowledge, best practices, and technical expertise.
Promote best practices and drive client engagement through proactive outreach, training, and solution optimization.
Maintain accurate records of support interactions in the helpdesk or incident tracking system, ensuring thorough follow-up and resolution.
Create and maintain user-friendly support materials including how-to guides, FAQs, and internal documentation.
Identify recurring issues and collaborate with Product and Development teams to drive long-term improvements.
Assist in delivering product training sessions and client demonstrations as needed.
Ensure a high standard of professionalism and customer satisfaction in all support engagements.
This role is advertised for London / Edinburgh - We will accept candidates local to each of these locations.

Benefits

Working for Opus 2

Opus 2 is a global leader in legal software and services, trusted partner of the world’s leading legal teams. All our achievements are underpinned by our unique culture where our people are our most valuable asset. Working at Opus 2, you’ll receive:

Contributory pension plan.
26 days annual holidays, flexible working, and length of service entitlement.
Health Insurance.
Loyalty Share Scheme.
Enhanced Maternity and Paternity.
Employee Assistance Programme.
Electric Vehicle Salary Sacrifice.
Cycle to Work Scheme.
Calm and Mindfulness sessions.
A day of leave to volunteer for charity or dependent cover.
Accessible and modern office space and regular company social events.

Quick apply

Refine Your Search

technical support jobs in auchtermuchty, fif

Product Support Specialist - Institutions

IT Airport Engineer - Edinburgh Airport

Team Lead, Enterprise Service Desk

Senior Specialist, Regulatory & Technical Support, UK Trustee & Depositary

Customer Service Advisor

IT Functional Support Lead-Dynamics 365 (Operations)

Senior Campus IT & AV Technician, Full time, Permanent

Customer Support Exec. (B2B SaaS)

VodafoneThree - Senior Onsite Advisor

VodafoneThree - Senior Onsite Coordinator - Portsmouth

VodafoneThree - Senior Onsite Coordinator - Horsham

Sr Manager, IT Business Relationship Management (Commercial and Tech Support)

AMS Europe Team Lead Wealth & Front

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