Customer service manager Work, Jobs in Leamington Spa, War (with Salaries)

Duty Manager
Ashorne Hill Management College —Leamington Spa
- £18,033.60 a year
- Part-time
- Hospitality
- Customer service
- Computer literacy
- Free parking
- Health & wellbeing programme
Quick apply
Service Delivery Manager - Coventry
Novem IT Limited —Coventry
- £40,000 - £55,000 a year
- Full-time
- Continuous improvement
- In-person
- Training & development
- Bereavement leave
- Life insurance
Quick apply
10d
Service Manager
Facility Solutions (Midlands) —Solihull
- £36,000 - £41,000 a year
- Full-time
- Customer service
- Organisational skills
- Contracts
- Annual leave
Quick apply
8d
Office Manager
HWD Solutions Limited —Leamington Spa
- £30,000 - £36,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
- Free parking
- Sick pay
Quick apply
Customer Relationship Marketing Manager
Helping Hands —Alcester
- £60,000 a year
- Hybrid work
- Team management
- Communication skills
- Analytics
Quick apply
Service Delivery Manager
Convergence Group —Solihull
- £40,000 - £60,000 a year
- Full-time
- Hybrid work
- CRM software
- Continuous improvement
- Communication skills
Quick apply
2d
Head of Branch Support
Helping Hands —Alcester
- Up to £75,000 a year
- Hybrid work
- Continuous improvement
- Leadership
- Communication skills
Quick apply
Senior Client Service Manager
Gallagher —Crown
- Full-time
- Bachelor's degree
- Team management
- Mentoring
- Flexible schedule
Sales Manager
NEXT —Leamington Spa
- From £18,481 a year
- Part-time
- Employee discount
Customer Service Team Leader
Burbage Custom Windows —Hinckley
- From £29,500 a year
- Full-time
- CRM software
- Analysis skills
- Continuous improvement
- Free parking
- Health & wellbeing programme
Quick apply
8d
Manager Service Delivery & Transport
Bleckmann Solutions UK Ltd —Lutterworth
- £85,000 - £95,000 a year
- Full-time
- Management
- Customer service
- Bachelor's degree
- Annual leave
- Employee assistance programme
Quick apply
Assistant General Manager
Inspired Villages —Warwick
- Hospitality
- Management
- Customer service
- Annual leave
- Employee discount
Head of Customer Experience
XL Motors —Coventry
- £33,250 - £44,575 a year
- Overtime
- Analysis skills
- Continuous improvement
- Team management
- Free parking
- Annual leave
Quick apply
2d
Airport Station Manager
Wilson James —Birmingham
- £50,000 - £53,000 a year
- Full-time
- Data analysis skills
- Analysis skills
- Continuous improvement
- Annual leave
- Employee discount
Area Manager, Customer Fulfillment
Amazon UK Services Ltd. —Coventry
- Full-time
- Management
- Bachelor's degree
- Leadership
Customer Sales Manager
Care UK —Birmingham
- £40,000 a year
- Weekend availability
- Customer service
- Business development
6d
Service Delivery Manager
Cox Automotive —Coventry
- £40,000 a year
- Full-time
- Employee discount
Lead Contract Coordinator
National Grid —Warwick
- £40,000 - £45,000 a year
- Microsoft Powerpoint
- Microsoft Word
- CRM software
- Life insurance
6d
Head of Client Experience
3D-lipo Ltd —Rugby
- £35,000 - £45,000 a year
- Full-time
- CRM software
- Continuous improvement
- Team management
- Free parking
Quick apply
1d
Visual Merchandising Lead
Bravissimo —Warwick
- £30,000 a year
- Hybrid work
- Microsoft Powerpoint
- Communication skills
- Free parking
- Employee discount
Quick apply

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Duty Manager

Ashorne Hill Management College -
Leamington Spa

Quick apply

Job details

Permanent | Part-time
£18,033.60 a year

Benefits

Free parking
Health & wellbeing programme
On-site gym
Discounted or free food
Company pension
Company events
Employee discount
Paid volunteer time
Life insurance
Referral programme

Qualifications

Guest check-in and check-out
Hospitality
Front of house supervision
Events and banqueting support
Customer service
Computer literacy
Catering
Shift management
Cleaning
Computer skills
Customer support
Food Hygiene Certificate
Manual handling
Guest services
Communication skills

Full job description

Get Curious, Nurture Others, Create Wow

Join our team at Ashorne Hill, where every day is an opportunity to cultivate potential and inspire transformation in a serene natural setting. As part of our team, you’ll play a pivotal role in ensuring every experience is engaging and memorable, by fostering an environment where curiosity thrives and learning flourishes.

Duty Manager

The Duty Manager role supports the smooth running of daily hospitality operations, ensuring guests receive a warm, professional and consistent level of service. The role provides hands‑on support across Front of House, Housekeeping, Food & Beverage and Team Building areas, leading shifts, responding to issues, and maintaining standards throughout the site.

This role is operational rather than strategic, focused on ensuring the building, facilities and services are ready for guests and that teams are supported during each shift.

The hours are 24 hours per week, working 3 over 7 days on a flexible rota basis, including weekends and evenings. Additional shifts may be available and offered during periods of high occupancy, events, holidays, sickness cover and peak business demand.

Duties Include:

Act as the main point of contact during the shift for guest queries, requests and minor complaints, escalating where required.
Meet and greet facilitators for events and align their expectations with service delivery during their event to ensure that we deliver the best possible customer experience, promoting ad-ons available at the time.
Lead in planning for the shift and deliver the appropriate communications to all members of the team present on shift.
Direct, support and prepare customer spaces to meet requirements and as detailed in the reports and information provided.
Ensure service delivery follows agreed Visual Standards and SOPs throughout the shift.
Help maintain high standards of cleanliness, presentation and readiness across all hospitality areas through the agreed processes. This includes outdoor areas such as the terrace and grassed area infront of the concourse.
Support smooth catering service flow, including preparing and organising dining room set‑ups, communicating with relevant colleagues to ensure that appropriate processes can be completed.
Support bar operations including basic stock checks, replenishment and cash handling in line with procedures.
Prepare and deliver team building exercises as required by the customer and planned on the rotas by the Assistant Managers.

Front of House & Customer Support

Assist with guest check-in and check-out processes.
Support room allocation and guest requests.
Ensure guest information is handled securely and in line with GDPR requirements.
Maintain key control and security procedures.
Support booking enquiries and guest communications where required.
Set up meeting rooms and event spaces in line with function sheets and customer requirements.
Welcome event organisers and trainers.
Assist with team-building activity preparation and delivery where trained.
Ensure all event spaces are presented to a high standard.
Support event changeovers and operational logistics.

Serve as the designated Fire Investigator and First Aider, prioritising the safety and well-being of both customers and staff.

Experience or Skills required:

· Previous experience in hospitality, customer service, housekeeping, reception, or food & beverage is desirable.

· Strong customer focus with a friendly, professional manner.

· Ability to multitask and adapt in a fast-paced environment.

· Good communication and teamwork skills.

· High attention to detail and organisational ability.

· Basic IT skills and willingness to learn new systems.

· Essential Food Hygiene qualification (or willingness to obtain).

· Flexibility to work varied shifts.

What we offer:

· Profit related Bonus for all staff.

· Pension provided. Ashorne double % paid in by employees

· Employee’s life is insured as soon as they start working for Ashorne Hill.

· Employee Assisted Programme

· Employee referral scheme, recommend someone you know and earn a one of £300 payment. T&C’s apply

· A commitment to sustainability & Wellbeing, with mental health champions through the organisation.

- Comprehensive benefits platform engaging our teams through recognition and wellbeing

· 22 days holiday per year rising to 27 days over 5 years, plus 8 bank holidays. Option to move 8 days holiday from each financial year.

· Meal provided if you are working full time.

· Free use of leisure facilities: gym, sauna, and tennis courts.

- Christmas Shutdown, the whole site is shut from Christmas Eve through to the new year!

Rural location: Ashorne Hill Management College, Ashorne HIll, Leamington Spa, CV33 9QW

Pay: £18,033.60 per year

Benefits:

Company events
Company pension
Discounted or free food
Employee discount
Free parking
Health & wellbeing programme
Life insurance
On-site gym
Paid volunteer time
Referral programme

Application question(s):

Due to our rural location, public transport options are limited. Applicants must be able to commute safely and reliably each day.

Experience:

Customer service: 1 year (required)
Hospitality: 2 years (required)

Work Location: In person

Quick apply

Refine Your Search

customer service manager jobs in leamington spa, war

Duty Manager

Service Delivery Manager - Coventry

Service Manager

Office Manager

Customer Relationship Marketing Manager

Service Delivery Manager

Head of Branch Support

Senior Client Service Manager

Sales Manager

Customer Service Team Leader

Manager Service Delivery & Transport

Assistant General Manager

Head of Customer Experience

Airport Station Manager

Area Manager, Customer Fulfillment

Customer Sales Manager

Service Delivery Manager

Lead Contract Coordinator

Head of Client Experience

Visual Merchandising Lead

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