Customer support representative Work, Jobs in Ashley, Nth (with Salaries)

Information Advice and Guidance Officer
Leicester City Council —Leicester
- £35,412 - £38,220 a year
- Full-time
- Hybrid work
- Microsoft Office
- IT
- Communication skills
- Annual leave
- Employee discount
13d
Temporary Accommodation Income Officer
Leicester City Council —Leicester
- £35,412 - £38,220 a year
- Full-time
- Hybrid work
- Travel
- Negotiation
- Annual leave
- Employee discount
12d
Customer Service Representative
Cards2Cash —Northampton
- £8.00 - £12.71 an hour
- Part-time
- Microsoft Word
- Microsoft Outlook
- Customer service
- Work from home
- Employee discount
Quick apply
12d
Transitions Worker
Leicester City Council —Leicester
- £35,412 - £38,220 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- Customer service
- Communication skills
- Relocation assistance
- Annual leave
5d
Customer Service Representative
Metrol Springs Ltd —Northampton
- From £26,500 a year
- Full-time
- Microsoft Outlook
- Customer service
- English
- Free parking
Quick apply
Retentions Executive
Hometree (Cover) - Customer Operations —Peterborough
- £26,000 a year
- Full-time
- Hybrid work
- Customer service
- Travel
- Communication skills
- Employee discount
Quick apply
Senior Client Funds Officer
North Northamptonshire Council —Kettering
- £34,434 a year
- Customer service
- Travel
- Negotiation
- Employee assistance programme
14d
Customer Care Representative - English Speaker
621 Druck Limited —Leicester
- Full-time
- Customer service
- English
- Microsoft Office
Employee Relations Advisor
RS Group —Corby
- Hybrid work
- Communication skills
- Negotiation
- Annual leave
- Employee assistance programme
11d
Customer Service Representative
RH COMMERCIAL VEHICLES —Northampton
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Health & wellbeing programme
Quick apply
Customer Service Level 3 Apprenticeships – 15 months - Peterborough (September Start)
Instep UK —Peterborough
- From £24,570 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
- Health & wellbeing programme
- Employee assistance programme
Quick apply
Customer Care Executive
Hometree (Cover) - Customer Operations —Peterborough
- £25,000 a year
- Full-time
- Customer service
- In-person
- Communication skills
- Employee discount
Quick apply
11d
IT Support Analyst 2nd Line
Yusen Logistics (UK) —Northampton
- £39,339.24 a year
- Full-time
- Hybrid work
- Travel
- Warehouse experience
- IT
- Referral programme
Agricultural Sales Representative
Henton & Chattell Ltd —Leicester
- £39,000 - £45,000 a year
- Full-time
- Sales
- Organisational skills
- IT
- Free parking
Quick apply
Customer Service Representative
621 Druck Limited —Leicester
- Full-time
- Customer service
- English
- Microsoft Office
Customer Advisor Home
Hastings Direct —Leicester
- £26,230 - £29,500 a year
- Weekend availability
- Hybrid work
- Hospitality
- Sales
- Communication skills
- Referral programme
15h
Patient Transport Liaison Officer
EMED Group —Leicester
- £13.71 an hour
- Full-time
- Hospital
- Travel
- Patient care
- Annual leave
- Employee assistance programme
Quick apply
11d
HR Business Partner Support
DSV —Raunds
- Full-time
- Microsoft Office
- Human resources
- Communication skills
- Annual leave
- Employee discount
Sales Representative
AWR Northampton —Northampton
- £27,500 - £65,000 a year
- Full-time
- Sales
- No experience needed
- Communication skills
- Flexible schedule
Quick apply
6d
Night Operations Supervisor
Rutland Hall Hotel & Spa —Oakham
- From £13 an hour
- Full-time
- Hospitality
- Customer service
- Hotel
- Free parking
- Health & wellbeing programme
Quick apply
11h

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customer support representative jobs near ashley, nth

Information Advice and Guidance Officer

Leicester City Council -
Leicester

Apply Now

Job details

Full-time
£35,412 - £38,220 a year
13 days ago

Benefits

Annual leave
Company pension
Employee discount

Qualifications

Microsoft Office
Content creation
IT
Communication skills

Full job description

Job details

Job reference

REQ7951

Date posted

15/07/2026

Application closing date

29/07/2026

Location

Hybrid working - Home and Leicester City Offices

Salary

£35,412- £38,220 Per Year

Package

Total benefit value (includes pension contribution and full holiday entitlement): £52,115

Contractual hours

Basis

Full time

Job category/type

Adult Social Care

Information Advice and Guidance Officer

Job description

Full Time / 37 Hours per Week / Fixed Term for 18 months

We are seeking a motivated and passionate Information, Advice and Guidance (IAG) Officer to join our team. In this role, you will collaborate with a diverse range of stakeholders to create, review and publish high-quality, impartial, and accessible information, advice and guidance to inform people on a breadth of key Adult Social Care areas.

You’ll be a part of the Community Wellbeing Support Team Service whom have a pivotal role in promoting independence in people’s homes and communities and ensuring that support is person-centred and of good quality.

This is a full time, fixed term role working Monday to Friday (for 18 months). You’ll have flexibility in hybrid working being both office based, at Halford House or working remotely from home to suit the needs of the service. However, there is an expectation that you’ll work from the office at least two days per week.

What you’ll be doing

In this role, you’ll deliver a person-focused information, advice and guidance that supports people to make informed decisions about their social care needs.

On a day-to-day basis, you’ll:

Work in collaboration with partners

You’ll play a key role in building and maintaining strong partnerships across Adult Social Care and with a wide range of external organisations, including Leicestershire Partnership Trust, local authorities, care providers and voluntary sector partners. Working collaboratively with co-production and engagement groups, you’ll ensure information, advice and guidance (IAG) is accessible, relevant and shaped by the people who use it. You’ll also support colleagues across services to confidently signpost residents to the right information and support at the right time.

Develop and manage IAG content

This role offers an exciting opportunity to shape how people access information and support. You’ll lead the co-production, creation and refresh of high-quality IAG content for both digital and non-digital channels, ensuring it is clear, engaging and user-focused. By carrying out independent research and benchmarking activity, you’ll identify best practice and innovative approaches that enhance the Council’s offer. A key part of the role will be leading the ongoing development of the Autism Space website, helping to create a trusted and accessible source of information for residents.

Support service development

You’ll be passionate about improving outcomes and increasing awareness of available support. Through promoting the Council’s IAG offer, you’ll help drive engagement and ensure more people can benefit from the services available to them. You’ll actively gather feedback, share best practice and contribute to the continuous improvement of the service. Keeping up to date with local services, opportunities and community resources, you’ll ensure information remains accurate, relevant and responsive to changing needs.

What you’ll need

We are looking for a committed and approachable person with a passion for improving services that support adults to make an informed decision about their care and support.

The ideal candidate will be a confident and empathetic communicator who thrives in a people-focused role. You will be motivated by helping others succeed and able to build strong, trusting relationships with a wide range of individuals, including those facing barriers or challenges to accessing good IAG.

You’ll be proactive, organised and able to manage your own workload while maintaining a high standard of service delivery.

You’ll have experience working in a customer-facing environment, where providing advice, guidance, and support comes naturally. You’ll be confident engaging with a wide range of people, including those accessing social care services, and will understand the importance of treating everyone with dignity, empathy, and respect. You'll also have experience creating engaging content for different audiences and a proven ability to work collaboratively with colleagues, partners, and stakeholders to achieve positive outcomes.

As a strong communicator, you’ll be able to build trust and develop positive relationships quickly with people from all backgrounds. You’ll be organised and capable of managing a varied caseload, balancing priorities effectively while maintaining attention to detail. Whether working independently or as part of a team, you’ll bring a proactive and solution-focused approach, supported by good IT skills and confidence using Microsoft Office and case management systems.

Most importantly, you’ll be someone who genuinely cares about helping others succeed. You’ll be approachable, non-judgemental, and committed to equality, diversity, and inclusion. You’ll demonstrate professionalism, integrity, and confidentiality in everything you do, while remaining adaptable and resilient in a fast-paced environment. If you’re passionate about making a difference and continually looking for ways to improve services and outcomes for people, we’d love to hear from you.

What we can offer you

As well as the satisfaction of helping to improve thousands of lives across Leicester, you can look forward to a work environment that encourages a healthy work/life balance. You’ll enjoy generous annual leave, membership of the Local Government Pension Scheme and the option of flexible working. We’ll also give you the chance to develop your skills and expertise with a variety of training and development opportunities. In addition, you can choose from a number of flexible benefits, including discounts on city buses and trains. For an illustrative value of your benefits package, take a look at our benefits calculator.

Join us

We’re committed to recruiting a diverse and highly-talented workforce as we continue to build a council that is fitting and representative of our great city. That’s why we’ve designed our recruitment process to put you at your ease, make you feel welcome and bring the best out of you. We’ll do all we can to make our recruitment process as fair as possible. To help you with your application, take a look at the ‘our approach to recruitment’ page.

If you’d like to have a chat before applying, feel free to contact Adam Lacey – [email protected]

Interview/Assessments will take place mid to late August 2026.

Apply Now

Refine Your Search

customer support representative jobs in ashley, nth

Information Advice and Guidance Officer

Temporary Accommodation Income Officer

Customer Service Representative

Transitions Worker

Customer Service Representative

Retentions Executive

Senior Client Funds Officer

Customer Care Representative - English Speaker

Employee Relations Advisor

Customer Service Representative

Customer Service Level 3 Apprenticeships – 15 months - Peterborough (September Start)

Customer Care Executive

IT Support Analyst 2nd Line

Agricultural Sales Representative

Customer Service Representative

Customer Advisor Home

Patient Transport Liaison Officer

HR Business Partner Support

Sales Representative

Night Operations Supervisor

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