Client advisor Work, Jobs in Fairford, Gls (with Salaries)

Client Service Advisor
Metric Group Ltd —Swindon
- £26,403.49 a year
- Full-time
- CRM software
- English
- Conflict management
- Free parking
- Store discount
Quick apply
5d
Customer Service Advisor
Howard Tenens Logistics —Swindon
- Full-time
- Microsoft Word
- Computer literacy
- In-person
- Health & wellbeing programme
- Employee discount
Quick apply
2d
Optical Dispensing Assistant
Bayfields Opticians —Swindon
- £26,748.80 - £28,000.00 a year
- Full-time
- Organisational skills
- Front desk
- IT
Quick apply
6d
Sales Advisor
Imagine Cruising —Royal Wootton Bassett
- Weekend availability
- Sales
- Computer literacy
- Computer skills
- Free parking
Quick apply
3d
Employment Advisor (RESTART)
Prospect Training Services —Cheltenham
- Up to £27,000 a year
- Full-time
- Sales
- Customer service
- Computer literacy
- Health & wellbeing programme
- Annual leave
Quick apply
Service Desk Advisor - Weekends
Trust Systems —Cirencester
- £28,000 - £29,000 a year
- Weekend availability
- English
- Windows
- Computer networking
- Free parking
- Work from home
Quick apply
Insurance Advisor
Howden Group Holdings —Cheltenham
- Full-time
- Hybrid work
- Employee discount
11d
Customer Service Advisor - Part-Time Evening/Weekends
ZPos —Swindon
- £13.33 an hour
- Overtime
- Computer literacy
- Writing skills
- Computer skills
- Free parking
- Annual leave
Quick apply
2d
Early Careers Trainee
RMT Accountants & Business Advisors —Swindon
- Monday to Friday
- Accounting
- Communication skills
8d
Bookkeeper Trainee
RMT Accountants & Business Advisors —Swindon
- Monday to Friday
- Communication skills
8d
Customer Service Advisor
Hachette —Didcot
- Full-time
- Hybrid work
- Continuous improvement
- Free parking
- Employee assistance programme
Account Manager
Hayley Group —Brockworth
- Full-time
- Communication skills
- Negotiation
- Time management
- Health & wellbeing programme
- Annual leave
Quick apply
1d
Trainee Account Executive (HF1353741)
Flourish —Swindon
- £30,000 - £35,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Customer service
Quick apply
5d
Village Advisor
Bupa —Witney
- £12,000 a year
- Part-time
- Employee discount
- Gym membership
Quick apply
Sales & Business Development Manager
iPipeline —Cheltenham
- Full-time
- Remote
- Business development
- Travel
- Financial services
- Health & wellbeing programme
- Annual leave
Mortgage Advisor
Placing Faces —Cotswolds
- Full-time
- Hybrid work
- Business development
- Work from home
Business Development Manager (Maritime)
CGI —Chippenham
- Full-time
- Business development
- Presentation skills
- Travel
Quick apply
Residential Property Conveyancer
Bevirs Law —Swindon
- Full-time
- Business development
- Bachelor's degree
- Organisational skills
- Employee discount
Quick apply
Customer Service Advisor
Gloucester Quays —Gloucester
- £13.45 an hour
- Part-time
- Microsoft Word
- Customer service
- Continuous improvement
- Employee discount
Quick apply
3d
Principal HubSpot Consultant
BabelQuest —Oxford
- Weekend availability
- Hybrid work
- Annual leave
- Flexible schedule

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Client Service Advisor

Metric Group Ltd
Swindon

Quick apply

Job details

Full-time
£26,403.49 a year
5 days ago

Benefits

Free parking
Casual dress
Store discount
Health & wellbeing programme
Cycle to work scheme
Discounted or free food
Company pension
Employee discount
Bereavement leave
Life insurance
Referral programme
Sick pay
On-site parking

Qualifications

CRM software
Customer service call handling
Inbound customer enquiry call handling
Stakeholder liaison
Case record updates
Internal department liaison
English
Microsoft Office Suite
Conflict management
Technical writing
Customer support
Customer interaction
Interpersonal troubleshooting
Help desk

Full job description

Basic Function
Summary of Job Role:

The Client Services Advisor (CSA) is responsible for delivering a high-quality, first-point-of-contact service to Metric customers across all communication channels, including telephone and email. The role focuses on ownership and resolution of customer enquiries, proactive communication, and effective administration in line with agreed service levels.

The CSA plays a critical role in maintaining strong client relationships, ensuring issues are resolved efficiently, and supporting the wider Service team to minimise downtime, reduce unnecessary engineer call-outs, and enhance overall customer satisfaction.

Responsibilities

Act as the first point of contact for customers via phone and email, delivering professional and friendly service at all times.
Answer inbound calls promptly and in line with service standards.
Respond to customer emails within agreed response times, clearly communicating actions and expected timescales.
Take full ownership of customer enquiries, managing issues through to resolution wherever possible.
Triage incoming calls and emails effectively to understand the nature, urgency, and impact of each issue.
Apply appropriate prioritisation based on service impact, customer type, and contractual SLAs.
Aim to resolve customer issues at first point of contact wherever within role capability, minimising unnecessary hand-offs to other teams.
Provide first-line support across Metric equipment and systems following training.
Accurately log, update, and manage customer cases using CRM and internal systems.
Proactively keep customers informed of progress, including delays or changes to expected outcomes.
Liaise effectively with internal teams, including engineers, service delivery, and management, to ensure timely resolution.
Escalate issues appropriately where required, providing clear and detailed information, only after all first-line resolution options have been reasonably explored.
Ensure escalations are well-documented, including troubleshooting steps already taken, to enable efficient onward resolution.
Support the Client Service Team Leader with additional duties and administrative tasks as required.
Maintain strict compliance with confidentiality, GDPR, cyber security, and information security policies.
Actively identify recurring issues, inefficiencies, or trends in customer enquiries and raise improvement opportunities to the Team Leader.
Contribute to the development, review, and maintenance of client service procedures, work instructions, and knowledge base articles.

Required Competency and Behaviours

Proven experience in a client service, customer service, customer success, or accoount management environment.
Excellent verbal and written communicaiton skills.
Ability to problem solve and manage conflict calmly and effectively.
Strong customer focused mindset with a Right First Time approach.
Confident and professional when dealing with customers at all levels.
High level of accuracy and attention to detail.
Ability to prioritise and manage multiple tasks in a fast paced environment.
Comfortable working both independently and as part of a diverse team.
Willingness to learn new systems processes and first line technical knowledge.
Proficient in CRM systems and Microsoft Office applications (Word, Excel, Outlook).
Ability to work effectively under pressure while maintaining professionalism.
Experience within the parking management or related industry is desirable but not essential.

Job Type: Full-time

Pay: £26,403.49 per year

Benefits:

Bereavement leave
Casual dress
Company pension
Cycle to work scheme
Discounted or free food
Free parking
Health & wellbeing programme
Life insurance
On-site parking
Referral programme
Sick pay
Store discount

Application question(s):

Must be prepared to work in Metric House
Eligible to work in the UK

Language:

English (preferred)

Work Location: In person

Quick apply

Refine Your Search

client advisor jobs in fairford, gls

Client Service Advisor

Customer Service Advisor

Optical Dispensing Assistant

Sales Advisor

Employment Advisor (RESTART)

Service Desk Advisor - Weekends

Insurance Advisor

Customer Service Advisor - Part-Time Evening/Weekends

Early Careers Trainee

Bookkeeper Trainee

Customer Service Advisor

Account Manager

Trainee Account Executive (HF1353741)

Village Advisor

Sales & Business Development Manager

Mortgage Advisor

Business Development Manager (Maritime)

Residential Property Conveyancer

Customer Service Advisor

Principal HubSpot Consultant

I want to receive the latest job alerts for client advisor in fairford, gls

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