Customer service manager Work, Jobs in Inverleith, Mln (with Salaries)

Customer Service & Fulfilment Manager
Walker Slater —Loanhead
- £33,000 - £38,000 a year
- Full-time
- Management
- English
- Supervising experience
Quick apply
5d
Store Manager - Edinburgh
Oak Furnitureland —Edinburgh
- £55,000 - £60,000 a year
- Weekend availability
- Sales
- Free parking
- Employee assistance programme
Office Manager
Culbertson Developments Ltd —Portobello
- £33,000 - £37,000 a year
- Full-time
- Microsoft Outlook
- Customer service
- Administrative experience
- Free parking
- Annual leave
Quick apply
7d
Assistant Facilities Manager
Sodexo —Edinburgh
- £35,000 a year
- Full-time
- Team management
- Training & development
- Communication skills
- Employee assistance programme
Quick apply
7d
Guest Service Manager
Radisson Hotel Group —Edinburgh
- Full-time
- Hotel
- Communication skills
- Employee discount
Quick apply
Group Manager
Joup Pret —Edinburgh
- £45,000 a year
- Full-time
- Hybrid work
- Leadership
- Employee discount
Quick apply
E+ Customer Experience Manager
British Council —Edinburgh
- £30,839 a year
- Full-time
- Hybrid work
- English
- No degree
- Communication skills
Assistant Store Manager
Sahara —Edinburgh
- £14 an hour
- Part-time
- Management
- Sales
- Customer service
- Store discount
- Employee discount
Quick apply
4d
Value Stream Delivery Lead
Computershare —Edinburgh
- Full-time
- Hybrid work
- Conflict management
- Work from home
23h
Assistant Store Manager
Hotel Chocolat —Edinburgh
- Microsoft Word
- Hospitality
- Microsoft Excel
- Employee discount
Sales Manager
voco Edinburgh Royal Terrace —Edinburgh
- £45,000 a year
- Full-time
- Hospitality
- Hotel
- Business development
- Employee discount
- Referral programme
Quick apply
Assistant Store Manager
Tapi —Edinburgh
- Full-time
- Employee assistance programme
- Employee discount
Customer Contracts Manager
Alexander Dennis —Larbert
- Full-time
- Hybrid work
- Contracts
- Communication skills
Quick apply
Lead Nightshift Manager
Sainsbury's —Loanhead
- From £36,250 a year
- Night shift
- Management
- Leadership
- Employee discount
Marks & Spencer Team Leader
WH Smith PLC —Edinburgh
- £27,479.40 - £31,000.00 a year
- Weekend availability
- Sales
- Merchandising
- Supervising experience
Quick apply
Marks & Spencer Team Leader
WHSmith Travel —Edinburgh
- £27,479.40 - £31,000.00 a year
- Weekend availability
- Sales
- Merchandising
- Supervising experience
Quick apply
Marks & Spencer Team Leader
WHSmith International —Edinburgh
- £27,479.40 - £31,000.00 a year
- Weekend availability
- Sales
- Merchandising
- Supervising experience
Quick apply
Client Relations Manager - Core Client Relations team
Nucleus Financial Group —Edinburgh
- Customer service
- Microsoft Office
- IT
- Annual leave
Assistant Manager
Starbucks —Edinburgh
- Weekend availability
- Leadership
- Store discount
- Employee assistance programme
Assistant Store Manager
Mountain Warehouse —Edinburgh
- Full-time
- Customer service
- Merchandising
- Warehouse experience
- Annual leave
- Employee assistance programme
Quick apply

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customer service manager jobs near inverleith, mln

Customer Service & Fulfilment Manager

Walker Slater
Loanhead

Quick apply

Job details

Full-time
£33,000 - £38,000 a year
5 days ago

Qualifications

Recruitment experience
Management
Operations management
Stakeholder collaboration
Multilingual
Mentoring junior staff
Internal department liaison
English
Complaint handling
Warehouse management
Supervising experience
Cost efficiency strategy
Continuous improvement
Continuous improvement cycles oversight
Team management
Recruiting
Organisational skills
Operational strategy development
Management reporting
Professional development mentoring
Customer interaction
Multidisciplinary collaboration
Training & development
Leadership
Communication skills
Supply chain customer service
Warehouse team management

Full job description

Position Overview:

As the Customer Service & Fulfilment Manager, you will be responsible for overseeing all aspects of customer service operations and order fulfilment to ensure timely and accurate delivery of products and services. You will play a critical role in enhancing customer satisfaction, maintaining strong customer relationships, and optimizing the efficiency of our fulfilment processes.

Responsibilities:

1 Customer Service Management:

Develop and implement customer service policies, procedures, and standards to ensure consistent and exceptional customer experiences.
Lead and supervise a team of customer service representatives, providing guidance, coaching, and training to ensure high-quality service delivery.
Handle escalated customer issues and complaints, resolving them effectively and ensuring customer satisfaction.
Monitor customer feedback and conduct regular assessments to identify areas for improvement and implement necessary corrective actions.

2 Order Fulfilment:

Oversee the end-to-end order fulfilment process, ensuring accuracy, efficiency, and timely delivery of products and services.
Collaborate with cross-functional teams, including warehouse, logistics, and inventory management, to optimize fulfilment processes and minimize order processing time.
Implement and maintain systems, tools, and technologies to streamline order tracking, inventory management, and reporting.
Monitor order status, track shipments, and resolve any issues or delays to meet customer expectations.

3 Performance Analysis and Improvement:

Define key performance indicators (KPIs) and metrics to measure customer service and fulfilment performance.
Conduct regular analysis of operational data to identify trends, areas for improvement, and potential bottlenecks.
Develop and execute strategies to optimize customer service and fulfilment operations, increase efficiency, and reduce costs.
Collaborate with relevant stakeholders to implement process improvements and automation initiatives to enhance overall productivity.

4 Team Leadership and Development:

Build and lead a high-performing customer service and fulfilment team, fostering a culture of collaboration, continuous learning, and excellence.
Identify training and development needs, provide coaching and mentoring, and promote professional growth opportunities for team members.
Manage the HR folder for the CS and Fulfilment Teams.

Skills and ExperienceEssential

Previous experience in a customer service, order fulfilment, warehouse or ecommerce environment.
Experience supervising or managing a team, including allocating workloads, providing feedback and supporting performance.
Strong customer service skills, with experience handling complaints and resolving complex or escalated issues.
Good understanding of order processing, stock management, dispatch, returns and delivery procedures.
Strong organisational skills and the ability to manage competing priorities in a busy environment.
Confident using customer service, order management, ecommerce and reporting systems.
Ability to review operational data, identify problems and implement practical improvements.
Clear written and verbal communication skills.
Good attention to detail and a strong focus on accuracy.
Ability to work effectively with colleagues across different departments.

Desirable

Experience working in ecommerce, retail, fashion or a similar product-based business.
Experience using CRM, warehouse management, ecommerce or shipping platforms.
Experience producing and reviewing customer service or fulfilment performance reports.
Experience supporting recruitment, training, absence management, probation reviews or other people-management processes.
Knowledge of domestic and international shipping, customs documentation and courier requirements.

Personal Attributes

Calm and professional when dealing with pressure or difficult situations.
Approachable and supportive, while able to set clear expectations.
Proactive in identifying and resolving problems.
Comfortable taking responsibility and making day-to-day operational decisions.
Collaborative, practical and focused on delivering a consistently high standard of service.

Pay: £33,000.00-£38,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

customer service manager jobs in inverleith, mln

Customer Service & Fulfilment Manager

Store Manager - Edinburgh

Office Manager

Assistant Facilities Manager

Guest Service Manager

Group Manager

E+ Customer Experience Manager

Assistant Store Manager

Value Stream Delivery Lead

Assistant Store Manager

Sales Manager

Assistant Store Manager

Customer Contracts Manager

Lead Nightshift Manager

Marks & Spencer Team Leader

Marks & Spencer Team Leader

Marks & Spencer Team Leader

Client Relations Manager - Core Client Relations team

Assistant Manager

Assistant Store Manager

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