Network analyst Work, Jobs in Crawley Down, Wsx (with Salaries)

Real Time Analyst
AXA —Redhill
- Up to £30,000 a year
- Overtime
- Microsoft Office
- IT
- Communication skills
- Annual leave
- Employee discount
Partner Support Analyst
Collinson —Haywards Heath
- Hybrid work
- Customer service
- Microsoft Office
- Hotel
5d
IT Support Technician (1st/2nd Line)
FAITHORN FARRELL TIMMS LLP —Orpington
- £25,000 - £26,000 a year
- Full-time
- SharePoint
- IT
- In-person
- Bereavement leave
- Sick pay
Quick apply
8d
Finance Analyst - 12 month FTC
Air Charter Service —Surbiton
- Microsoft Excel
- Organisational skills
- Gym membership
Quick apply
Cyber Security & Network Analyst
Toyota Financial Services, KINTO and KINTO JOIN —Epsom
- Full-time
- Hybrid work
- Maintenance
- Presentation skills
- Organisational skills
- Free parking
- Annual leave
Quick apply
Data Analyst
Caremark Limited —Worthing
- £37,000 a year
- Full-time
- Hybrid work
- Project management
- Free parking
- Annual leave
Quick apply
7d
Senior Network Analyst
Richmond and Wandsworth Councils —London
- £51,540 - £62,451 a year
- Full-time
- Azure
- Computer networking
- IT
- Annual leave
Quick apply
6d
Software Asset Management Analyst
AtkinsRéalis —Epsom
- Full-time
- Hybrid work
- Data analysis skills
- Analysis skills
- IT
Cybersecurity Analyst
Healix International —Esher
- Full-time
- Azure
- AWS
- Continuous improvement
- Annual leave
- Employee discount
Quick apply
Senior IT Customer Support Analyst, Desktop Support
KBR —Leatherhead
- Full-time
- Computer Science
- Windows
- Supervising experience
1h
Product Governance Analyst
Benchmark Capital —Horsham
- Hybrid work
- Microsoft Excel
- Data analysis skills
- Financial services
Technical Assurance Analyst
Virgin Atlantic —Crawley
- Full-time
- Hybrid work
7d
Business Analyst
Brighton & Hove City Council —Hove
- £39,862 - £42,839 a year
- Full-time
- Analysis skills
- Presentation skills
- IT
1d
3rd Line Support Analyst
Fluidone —Chessington
- £35,000 - £40,000 a year
- Azure
- Windows
- SQL
- Employee assistance programme
Quick apply
2nd Line Support Analyst
Fluidone —Chessington
- £35,000 a year
- Azure
- Windows
- Microsoft Office
- Employee assistance programme
Quick apply
Senior Network & Security Analyst
Toyota Financial Services, KINTO and KINTO JOIN —Epsom
- Full-time
- Hybrid work
- Maintenance
- Presentation skills
- Organisational skills
- Free parking
- Annual leave
Quick apply
1d
DB Actuarial Analyst
Just Group —Reigate
- Full-time
- Analysis skills
- IT
- Annual leave
- Life insurance
1st Line Support Analyst
Fluidone —Chessington
- £24,000 a year
- Azure
- Microsoft Outlook
- Customer service
- Employee assistance programme
Quick apply
Commercial Finance & Transformation Analyst
Yum! Brands —Woking
- Hybrid work
- Microsoft Excel
- Data analysis skills
- Business development
5d
BIM Technician
Mott MacDonald —Croydon
- Part-time
- Hybrid work
- AutoCAD
- Management
- CAD
- Annual leave
- Employee discount
13d

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Real Time Analyst

AXA -
Redhill

Apply Now

Job details

Permanent
Up to £30,000 a year

Benefits

Cycle to work scheme
Financial planning services
Annual leave
Company pension
Employee discount

Qualifications

Microsoft Office
IT
Communication skills
Time management

Full job description

Job Description:

We are looking for a Real Time Analyst M/F to join our AXA Partners Operations Department (3 days per week at Redhill's office).

The role of Real-Time Analyst helps to deliver outstanding customer experiences, by taking proactive, data-driven actions.

This dynamic role involves overseeing agent performance across the department in a fast-paced environment. You will utilise real-time performance dashboards to monitor activities, ensure adherence to schedules, and maintain service levels. The position requires the ability to swiftly react to changing demands by balancing agents, skills, and workloads to ensure consistent availability and operational efficiency. You will work closely with Operational Managers to coordinate efforts and escalate any potential challenges promptly to support seamless service delivery.

What you'll be doing:

Responsible for real time analysis and actions across our Home, Motor and Travel business lines. Analysing and assessing gaps in hours required to give adequate cover to answer calls and achieve service levels.
Providing and analysing short-term trends and service level impact from deviations to plan on hours
Proactively challenging agent working activities to better meet department targets.
Recommending changes to management, to achieve service levels on the hours being fielded (eg in-shift hour changes, overtime requirements etc)
Working closely with Workforce Planning manager and planning team to support in the adjustment of short-term forecasts and staffing plans as volumes change.
Clearly document the processes and procedures for the smooth operation of this role to aid other team members when covering for annual leave, sickness etc
Working closely with the Operational management to quickly and accurately identify deviation from the expected plan, and to propose solutions for consideration

What you'll bring:

Minimum of 2 years in a similar role
Ability to analyze, present, and manage information accurately
Experience in managing service levels and targets in a contact center
Customer-focused with strong verbal and written communication skills
Excellent organizational, prioritization, and time management abilities
Proficient with IT tools, including call, workforce management software, and Microsoft Office
Knowledge of WFM systems and telephony is a plus
Proactive, autonomous, and capable of challenging and improving processes
Adaptable to a fast-paced, demanding environment
Positive attitude with attention to detail and a drive for excellence

As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.

What we offer

At AXA Partners, we’re appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive:

Competitive Salary
25 days rising to a maximum of 27 days (based on a 5 day week)
Retail Discounts
Company Shareplan /Scheme & Loan
Cycle2Work Scheme
Discounted Home Insurance
Employee Assistance Scheme
Dr@Hand
Discounted Gym Membership
Free Financial Education/Pension Seminars

To apply, click on the ‘apply’ button, you’ll then need to log in or create a profile to submit your CV. We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, please send an email to AXA Partners Global HR Response - [email protected]

Who we are:

We’re AXA Partners, experts at designing and delivering assistance solutions and specialised insurance, credit, and lifestyle protection – with and for our partners worldwide. What sets us apart? The expertise and passion of our 8,500+ people, and a strong network of over 55,000 professionals all over the world. Powered by them and our sector-leading technology, we continuously evolve, adapt and thrive – offering solutions and services that make sure we’re always at people’s side, no matter what. Helping others is our passion. Combining the best digital technology with our warm, human touch, we’re always looking at new ways to offer seamless and reassuring experiences when it really matters.

Join a company that helps protect the forests! At AXA Partners, we plant a tree for every new recruit (with a permanent contract)

Salary: UP TO £30K

Apply Now

Refine Your Search

network analyst jobs in crawley down, wsx

Real Time Analyst

Partner Support Analyst

IT Support Technician (1st/2nd Line)

Finance Analyst - 12 month FTC

Cyber Security & Network Analyst

Data Analyst

Senior Network Analyst

Software Asset Management Analyst

Cybersecurity Analyst

Senior IT Customer Support Analyst, Desktop Support

Product Governance Analyst

Technical Assurance Analyst

Business Analyst

3rd Line Support Analyst

2nd Line Support Analyst

Senior Network & Security Analyst

DB Actuarial Analyst

1st Line Support Analyst

Commercial Finance & Transformation Analyst

BIM Technician

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