Technical support occupations Work, Jobs in Penkridge, Sts (with Salaries)

Mobility Support Specialist
TELESOFT LLC DBA CALERO —Cannock
- Full-time
- Microsoft Word
- Computer literacy
- Bachelor's degree
Quick apply
3d
2nd Line Support Technician
Converge Technology Solutions —Stafford
- £26,000 - £28,900 a year
- Full-time
- Hybrid work
- Continuous improvement
- Mentoring
- SharePoint
- Annual leave
Desktop Support Engineer L1
Brainotech IT solutions —Brierley Hill
- Maintenance
- Analysis skills
- Computer networking
Quick apply
5d
2nd Line Technical Support Engineer
Intuitive Computer Management Ltd —Brierley Hill
- £26,000 - £30,000 a year
- Full-time
- Software troubleshooting
- Customer service
- In-person
- Free parking
Quick apply
8d
Junior IT Support Technician
Palletways UK Limited —Lichfield
- £26,500 a year
- Full-time
- Windows
- Microsoft Office
- Driving
- Store discount
- Health & wellbeing programme
Quick apply
IT Technician
Central Learning Partnership Trust —Wolverhampton
- £25,185 - £28,142 a year
- Full-time
- IT
- In-person
- Free parking
Quick apply
Senior Support Analyst
SeadOak —Birmingham
- £26,000 - £30,300 a year
- Weekend availability
- Hybrid work
- Microsoft Outlook
- Windows
- Continuous improvement
- Free parking
- Profit sharing
Quick apply
IT Technician
Epson —Telford
- £27,495 a year
- Full-time
- Windows
- Continuous improvement
- Computer networking
Quick apply
1st Line Service Desk Analyst (Days)
Intercity Technology —Birmingham
- Hybrid work
- Employee assistance programme
4d
2nd Line Technical Support – Infrastructure
SCC —Birmingham
- £30,000 - £38,000 a year
- Monday to Friday
- Hybrid work
- Analysis skills
- Continuous improvement
- Communication skills
Support Desk Engineer
Southern Communications Group —Quinton
- £30,000 - £35,000 a year
- Full-time
- Continuous improvement
- Free parking
- Employee assistance programme
IT Engineer
Crusade Computer Solutions Ltd —Walsall
- From £30,000 a year
- Full-time
- Azure
- English
- Windows
Quick apply
2d
IT Specialist
bet365 —Stoke-on-Trent
- Full-time
- Continuous improvement
Quick apply
DB&T Service Desk Technician
Veolia ES (UK) Limited —Cannock
- £27,300 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Google Suite
- Employee discount
Quick apply
12d
IT Infrastructure Support Technician
BSW Timber —Stoke-on-Trent
- Full-time
- In-person
- Communication skills
- Employee discount
Quick apply
ICT Support Engineer
Independent Office for Police Conduct —Birmingham
- £34,067 - £39,197 a year
- Full-time
- Hybrid work
- Azure
- Microsoft Outlook
- Computer literacy
- Annual leave
- Employee assistance programme
Digital Desktop Engineer
University Hospitals of North Midlands NHS Trust —Stoke-on-Trent
- £32,073 - £39,043 a year
- Weekend availability
5d
2nd Line IT Support Technician
bk plus —Shenstone
- Full-time
- Organisational skills
- Communication skills
- Employee assistance programme
Quick apply
IT Service Desk/Site Engineer
JN Bentley —Telford
- Full-time
- Customer service
- Travel
- In-person
Quick apply
Second Line IT Engineer
GT Stewart Limited —Birmingham
- £28,000 - £32,000 a year
- Travel
- SharePoint
- Communication skills
Quick apply
3d

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technical support occupations jobs near penkridge, sts

Mobility Support Specialist

TELESOFT LLC DBA CALERO -
Cannock

Quick apply

Job details

Full-time
3 days ago

Qualifications

Live chat
Microsoft Word
Customer service call handling
Inbound customer enquiry call handling
Computer literacy
Ticket management
Microsoft Office Suite
Complaint handling
Bachelor's degree
Ticket management systems
Data entry
Customer interaction
Typing
Communication skills
Time management
Help desk
Mobile devices

Full job description

Calero, the leading technology expense management solution for complex enterprises, is looking for a Mobility Support Specialist to work full-time. As part of Managed Mobility Services, the Mobility Support Specialist supports Calero’s corporate customers by assisting their end-users with process requests for mobility services with vendors across the world. Specialists provide 1st line, and where necessary, 2ndline support, to these end-users with requests including but not limited to: mobile device support, procurement of new devices, sim cards, and other equipment, resolving Help Desk tickets for issues such as data allowances or activations; and providing timely communications and high quality, professional, customer service through a high-volume combination of live calls and chats with end-users.

As a specialist you will:

Provide 1st line support to end-users through high volume calls, chats, and tickets.
Respond to customer inquiries and tickets and provide resolution within the contracted service-level agreement (SLA).
Update required ticketing systems continuously.
Provide and maintain a high quality of service.
Partner with the Service Operations Team.
Adhere to specific guidelines and procedures to ensure tickets are being worked correctly to department standards and client specifications.
De-escalate dissatisfied customers with professionalism, patience, and support.
Escalate all issues that cannot be completed within SLAs to management as soon as possible.
Meet all team metrics and goals, set by management.
Perform other duties as needed upon request from immediate supervisor.

EDUCATION and EXPERIENCE required:

Bachelors’ degree preferred; high school diploma or equivalent required.
Mobile Device and Service Support experience desired.
Proficient in Microsoft Office/Microsoft 365 (Outlook, Word, and Excel).
Vast experience in working with multiple guides and applications to navigate complex ticketing and queries.
Experience multi-tasking in a Tier 2 customer service environment, in which clients can submit any requests or issues utilizing various outlets, such as chat, calls, and tickets.

SKILLS and COMPETENCIES:

Proficiency using and navigating multiple computer applications and systems.
Strong attention to detail and commitment to accuracy.
Adaptability and resilience in a fast-paced, high-volume environment.
Effective time management and prioritization skills with the ability to manage competing demands.
Results-oriented mindset with the ability to meet deadlines and service-level expectations.
Strong interpersonal skills and the ability to work collaboratively across teams.
Efficient keyboarding and data entry skills with a high degree of accuracy.
Excellent verbal and written communication skills, including active listening and customer-focused interactions.

Calero is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sexual orientation, gender identity, age, protected veteran status, or status as a qualified individual with a disability.

Quick apply

Refine Your Search

technical support occupations jobs in penkridge, sts

Mobility Support Specialist

2nd Line Support Technician

Desktop Support Engineer L1

2nd Line Technical Support Engineer

Junior IT Support Technician

IT Technician

Senior Support Analyst

IT Technician

1st Line Service Desk Analyst (Days)

2nd Line Technical Support – Infrastructure

Support Desk Engineer

IT Engineer

IT Specialist

DB&T Service Desk Technician

IT Infrastructure Support Technician

ICT Support Engineer

Digital Desktop Engineer

2nd Line IT Support Technician

IT Service Desk/Site Engineer

Second Line IT Engineer

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