Since 2002, we’ve been the trusted partner for global food brands, helping them make a lasting impression on today’s food lovers.
As innovators, we specialise in bespoke plant-led ingredients and menu solutions that bring bold, creative flavours to the table. From major foodservice brands to food manufacturers and recipe kit providers, we collaborate to inspire, innovate, and deliver high-quality ingredients for on-trend dishes.
We believe that great ideas come from all areas of the business. That’s why we foster a collaborative, open, and diverse environment for both our teams and our customers. We treat everyone with respect and integrity, creating an inspiring environment where we can all work, learn, and grow together.
Joining Natural Innovations is also joining a community that nurtures its workforce, with regular food events and staff recognition. We strive to ensure our colleagues are rewarded for their dedication and hard work, while working together to produce products to a high standard.
Purpose of the Role:
To provide interim technical support to the Technical Department, ensuring effective management of microbiological KPI data, customer complaints and investigations, internal auditing activities, and preparation for external audits. The role will play a key part in supporting the Technical Manager and Technical Compliance Manager through a period of increased workload, including conducting detailed investigations and responding to customer enquiries and complaints.
Key Responsibilities:
Microbiological Data Review and Reporting
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Review strategy of microbiological KPI data
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Identify trends, anomalies, and areas of concern requiring investigation.
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Support continuous improvement initiatives through data analysis and trend reporting.
Technical Investigations
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Lead and coordinate the full investigation into microbiological trends and complaints, including: Data collection and analysis.Root causes, environmental and process review.Corrective and preventative action tracking.Report writing and management updates.
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Ensure investigations are completed in a timely and documented manner.
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Respond professionally to customer technical enquiries and complaints, prepare comprehensive responses and supporting documentation.
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Communicate findings and recommendations to the wider business.
Audit and Compliance Support
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Plan and conduct internal audits against company standards, HACCP requirements, and customer codes of practice.
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Document audit findings and verify corrective actions.
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Support preparation for customer, regulatory, and third-party audits.
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Assist with audit documentation reviews and evidence gathering.
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Monitor compliance with food safety and quality management systems.
Technical Department Support
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Provide day-to-day support to the Technical Manager and Technical Compliance Manager.
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Assist with urgent technical issues and requirements
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Support completion of corrective actions, investigations, and customer requests.
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Maintain accurate technical records and documentation.
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Assist with updating procedures and technical documentation where required.
Essential Skills and Experience
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Experience in a food manufacturing technical, quality, or compliance role.
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Knowledge of food safety management systems and HACCP principles.
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Experience conducting investigations and root cause analysis.
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Experience of internal auditing.
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Strong analytical skills with the ability to interpret microbiological data.
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Excellent report-writing and communication skills.
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Ability to work independently and manage multiple priorities.
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Proficient in Microsoft Office applications, particularly Excel.
Desirable Skills and Experience
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Experience investigating microbiological incidents, including Listeria.
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Knowledge of BRCGS Food Safety Standard.
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Previous experience responding to customer complaints and technical enquiries.
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Internal Auditor qualification.
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Experience within a high-care or high-risk food production environment.
BENEFITS
A competitive salary- A supportive management team with an open door policy
- 8% contributory pension (5% contributed by you)
- 28 days holiday
- Access to an Employee Assistance Programme
- Access to a discounts platform offering discounts at many high street stores
- Membership to The Company Shop based in Long Eaton
- Regular team lunches, Christmas hampers and team building events
- Opportunities to develop by taking part in recognised courses
- Opportunities to progress with a promote from within attitude
- Close to good transport links (bus and tram) with car parking available on site
Our core values
Innovative partners: Our partnerships are built on a shared passion for innovation, exceptional quality products and an agile and responsive approach to business. We understand what our customers need, and we deliver it.
Quality commitment: We’re dedicated to delivering exceptional quality in everything we produce. That means meticulous attention to detail and incredibly high standards. From sourcing raw ingredients to maintaining rigorous food safety and technical standards, our partners can always count on our unwavering quality, consistency, and reliability.
Inclusivity matters: Great ideas come from all areas of our business. That’s why we work collaboratively, fostering open, diverse and inclusive spaces for both employees and customers. By treating everyone with respect and integrity, we create an inspiring environment for us all to work, learn, and grow.
Planetary care: Our commitment is to prioritise the health of the planet and employ sustainable practices that protect and restore it. Through responsible sourcing, ecofriendly operations and innovative solutions we strive to minimise our footprint and ensure a positive impact for future generations.
