Helpdesk support Work, Jobs in Whiteinch, Glg (with Salaries)

1st Line IT Support Engineer (Microsoft 365 / Windows / Azure) – MSP – Hybrid Remote
Certum Ltd —Glasgow
- £25,500 - £29,000 a year
- Weekend availability
- Hybrid work
- Azure
- Microsoft Outlook
- Customer service
- Free parking
- Work from home
Quick apply
1d
Source to Procure (S2P) Assistant
SSE —Glasgow
- £30,684 - £36,666 a year
- Oracle
- Analysis skills
- Continuous improvement
- Employee discount
- Gym membership
10d
Digital Customer Support Apprentice
QA Apprenticeships —Bishopton
- £19,500 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Free parking
- Gym membership
Service Helpdesk Admin Support
Secureshield Ltd —Motherwell
- From £26,000 a year
- Full-time
- Microsoft Word
- Accounting
- Organisational skills
Quick apply
Service Coordinator
record uk —Glasgow
- Full-time
- Customer service
- Maintenance
- Microsoft Office
- Free parking
- Health & wellbeing programme
Quick apply
4d
Facilities Helpdesk Administrator – Motherwell, ML1 1RU
Apleona —Motherwell
- £27,459.57 a year
- Monday to Friday
- Microsoft Excel
- Computer literacy
- Computer skills
- Employee discount
11d
Property Services Apprentice
QA Apprenticeships —Glasgow
- £16,640 a year
- Monday to Friday
- Microsoft Outlook
- IT
9d
Lead IT Security Engineer
V.Group —Glasgow
- Azure
- Computer Science
- AWS
Commercial Controller - Glasgow Head Office
City Facilities Management (UK) —Glasgow
- Full-time
- Presentation skills
Painter and Decorator
OCS Group —Stirling
- Monday to Friday
- Driving
Electrician
OCS Group —Falkirk
- Overtime
- Referral programme
Mobile Electrician
Equans —Bellshill
- Full-time
- Contracts
- IT
- School
- Annual leave
- Employee assistance programme
Chiller Service Engineer
Daikin Industries Ltd. —Glasgow
- Overtime
- Communication skills
- Annual leave
Quick apply
Helpdesk Manager
OCS Group —Glasgow
- Monday to Friday
- Microsoft Excel
- Driving
- SharePoint
Quick apply
5d
Customer Service Advisor
HSBC Global Services Limited —Motherwell
- From £25,000 a year
- Full-time
- Hybrid work
- Customer service
- In-person
- Banking
- Free parking
- Annual leave
2d
Maintenance Planner
KSD Support Services Ltd —Glasgow
- Up to £30,000 a year
- Full-time
- Microsoft Outlook
- IT
- In-person
Quick apply
3d
Administrator
Arnold Clark —Glasgow
- £0.01 a year
- Monday to Friday
- Microsoft Office
- Communication skills
- Employee discount
Quick apply
2d
Service Administrator
Secureshield Ltd —Motherwell
- From £26,000 a year
- Full-time
- Salesforce
- Analysis skills
- Organisational skills
Quick apply
Nightshift Operator
City Facilities Management (UK) —Glasgow
- Full-time
- Communication skills
Nightshift Operator
City Facilities Management (UK) —Glasgow
- Full-time
- Communication skills

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helpdesk support jobs near whiteinch, glg

1st Line IT Support Engineer (Microsoft 365 / Windows / Azure) – MSP – Hybrid Remote

Certum Ltd
Glasgow

Quick apply

Job details

Permanent | Full-time
£25,500 - £29,000 a year
1 day ago

Benefits

Free parking
Company pension
Work from home
Private medical insurance
On-site parking

Qualifications

Microsoft Windows Server
ConnectWise
TCP
Driving Licence
Azure
Microsoft Outlook
Customer service
Windows
DHCP
IT support
Computer networking
DNS
SharePoint
TCP/IP
Communication skills
Active Directory
Help desk

Full job description

We are a growing Managed Service Provider (MSP) based in Glasgow, delivering IT support to a wide range of businesses across Scotland and the UK. Due to continued growth, we are looking for a motivated 1st Line IT Support Engineer to join our friendly and supportive helpdesk team.

This role is ideal for someone with commercial IT support experience who is looking to develop their skills across Microsoft 365, Azure, Windows Server and networking technologies in a fast-paced MSP environment.

You will gain exposure to a wide range of technologies, customers and environments, providing an excellent foundation for progression into 2nd line or other roles in the business.

Key Responsibilities:

Provide 1st line technical support across Microsoft 365, Windows 10/11, Windows Server and networking environments
Diagnose and resolve technical issues relating to hardware, software and connectivity
Log, update and manage tickets within the helpdesk system in line with SLAs
Communicate effectively with customers via phone, email and remote support tools
Escalate more complex issues to senior engineers where appropriate
Maintain accurate technical documentation for customer systems
Manage and prioritise your own workload effectively
Contribute to maintaining high levels of customer satisfaction

Required Skills & Experience:

Essential

Minimum 1 year experience in an IT support or helpdesk role
Experience supporting:

Windows 10/11
Microsoft 365 (Outlook, Teams, SharePoint, Exchange)
Active Directory / user account administration

Basic networking knowledge (DNS, DHCP, TCP/IP)
Strong troubleshooting and problem-solving skills
Excellent communication and customer service skills
Ability to manage multiple support tickets effectively

Desirable

Experience working for an MSP
Exposure to PSA and RMM systems (Autotask, Datto, ConnectWise, Freshdesk, NinjaOne, Halo etc.)
Exposure to Azure / Entra ID
Experience with Windows Server (2016+)
Understanding of backup solutions or endpoint security platforms
IT certifications (Microsoft preferrable)

Working Hours

Our helpdesk operates between 7am – 7pm on a rotating shift basis:

Early shift: 7:00am – 3:30pm (remote)
Core shift: 9:00am – 5:30pm (hybrid)
Late shift: 10:30am – 7:00pm (remote)

Weekend on-call support for a small subset of customers is shared across the team on a rota basis (9am – 5pm Saturday & Sunday). A driving licence and access to a vehicle is required for participation in the on-call rota.

Salary & Benefits

£25,500 – £30,000 per year (depending on experience)

Benefits include:

Hybrid and remote working
Company pension
Birthday holiday
On-site parking
Private Healthcare Scheme (after 2 years of service)
Full support and funding for professional certifications, including Microsoft exams
Exposure to a wide range of technologies and environments
Ongoing training, development & progression opportunities

Location:

Hybrid remote role based in Rutherglen, Glasgow (G73 3TW)

______________________________________________________________________________

Job Types: Full-time, Permanent

Pay: £25,500.00-£29,000.00 per year

Benefits:

Company pension
Free parking
On-site parking
Private medical insurance
Work from home

Application question(s):

Which of the following have you supported in previous roles?

Microsoft 365
Active Directory
Windows 10/11
Windows Server
Networking

Are you comfortable working a rotating shift between 7am–7pm?

Experience:

IT support: 1 year (required)
Managed Services Provider: 1 year (preferred)

Licence/Certification:

Drivers license and access to a car? (preferred)

Work authorisation:

United Kingdom (required)

Work Location: Hybrid remote in Glasgow G73 3TW

Quick apply

Refine Your Search

helpdesk support jobs in whiteinch, glg

1st Line IT Support Engineer (Microsoft 365 / Windows / Azure) – MSP – Hybrid Remote

Source to Procure (S2P) Assistant

Digital Customer Support Apprentice

Service Helpdesk Admin Support

Service Coordinator

Facilities Helpdesk Administrator – Motherwell, ML1 1RU

Property Services Apprentice

Lead IT Security Engineer

Commercial Controller - Glasgow Head Office

Painter and Decorator

Electrician

Mobile Electrician

Chiller Service Engineer

Helpdesk Manager

Customer Service Advisor

Maintenance Planner

Administrator

Service Administrator

Nightshift Operator

Nightshift Operator

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