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IT Systems Administrator

Maintel -
London

Apply Now

Job details

Permanent | Full-time

Benefits

Free parking
Cycle to work scheme
Company pension
Employee discount
Gym membership
Referral programme
Car scheme
Sick pay
On-site parking

Qualifications

FTP
SSO
TCP
Azure
Incident management
SCCM
IIS
Microsoft SQL Server
Maintenance
Windows
Microsoft Office
SQL
Firewall
DHCP
AWS
ITIL
Scripting
Computer networking
DNS
Mobile device management
IT
VMWare
Linux
Communication skills
PowerShell
Intune
High availability
Help desk
VPN

Full job description

Vacancy Type

Permanent/Full Time

Location

London

Job Summary

Role Summary

To drive the advancement and efficiency of technologies required for the

business and improve the positive enabling impact of technology. A senior

technologist for the IT team and business, providing expertise and involved in

the day-to-day IT services.

Role Objectives

Design, implement and deploy services to support the business needs.

Support and improve existing business technologies.

Mentor and support colleagues in the technology team.

Manage requests from and support different departments, escalations from

other IS staff, troubleshooting and RCA, projects, and the delivery of new

technologies.

Role responsibilities

Technology escalation point, mentoring and equipping the wider IT team to

effectively support the business and deliver technologies.

Advocate for and champion best practices and proactive approaches.

Work with all IS and business units to ensure that services and projects are

delivered as required.

Develop a firm understanding and become a key contact for IT systems and

technologies.

Ensure appropriate technical documentation and processes are available or created for the IT team.

About Us

Solid solutions for a dynamic world

About us

Maintel is a communications managed services provider. We empower our clients across the public and private sector to deliver mission critical services and achieve their workplace, service and customer experience goals.

We consult on the design, deploy and manage network infrastructures, platforms and software, including our own, that keep ongoing operations running smoothly and dependably, protecting business as usual, at the same time being flexible enough to adapt.

When customer, employee, the general public and regulatory expectations are ever-changing, choose Maintel. We provide progressive, solid solutions that help you succeed in a demanding, dynamic world.

A brief history

Maintel, founded in 1991 by Tim Mason and Angus McCaffery, started as a small operation providing telephone maintenance contracts.

Over the years, we have grown into a major player in communications technology, achieving significant milestones such as floating on the London Stock Exchange in 2004 and completing numerous strategic acquisitions.

These acquisitions, including Azzurri Communications and Intrinsic Technology, expanded our expertise in unified communications, cloud, and networking.

Today, Maintel continues to transform businesses with cutting-edge solutions like Cloud Contact Centres, Security & Connectivity and Unified Communications, positioning us as a leader in the digital-first era.

Purpose

Why we exist

Using technology to create customer experiences, services and workplaces that inspire and empower people.

Vision

Where we want to be

To be the first-choice technology services partner of ambitious brands and public services, chosen because of our dependable enablement of their vision and operations.

Mission

How we will achieve our vision:

We become trusted insiders within our clients’ organisations. An embedded partner working in close collaboration to deliver their workplace, service and customer experience strategies.

We consult on the design, deploy and manage solid technology solutions – mission critical infrastructure, platforms and applications that ensure our clients businesses run efficiently and securely, achieving their ambitions, while always being ready to adapt.

Benefits

Your Benefits

Standard Benefits

25 days holiday, rising to 28 days, plus bank holidays
Company pension scheme
Life assurance
Enhanced sick pay
Health care cash plan
Private medical scheme (self and family)*
Income protection scheme
Employee assistance line
Discounts and cashback on shopping
Discounted YorkTest home kits
Free car parking (Blackburn site)

Flex Benefits

Holiday trading
Critical illness cover
ULEV car leasing scheme
Cycle to work scheme
Gym membership
Car breakdown cover
Will writing service

Compensation

Annual salary review
Bonus and commission arrangements*
Car allowances*
Recruitment referral scheme
Various recognition schemes (e.g. long service awards)

Role Dependent

Working Environment

Modern offices with collaboration/meeting spaces
Agile/remote working
Technology to support agile/remote working
Free tea, coffee, juices and snacks at offices

Development

Supported study
Apprentice schemes
Levy funded learning opportunities
Individual development plans

Skills

Skills & Competencies

Strong team member, communication skills, able to contribute positively,

accept and provide support, adapt, and achieve goals with the team as a unit.

Experience supporting technical staff in a pro-active and personable manner.

Ability to complete assigned or self-assigned tasks to time, with feedback and a

high standard without prompting.

5+ years’ experience supporting Microsoft environments including Microsoft

Azure, Windows operating systems, servers, and Microsoft SQL.

Experience in a scripting language, preferably Windows PowerShell.

The ability to create, maintain and distribute documentation.

Experience of using helpdesk software within an environment following ITIL

guidelines, ensuring requests and changes are completed in a timely fashion.

Hypervisors, use and troubleshooting experience, Hyper-V and VMWare.

Windows AD, IIS, CA, NPS, EDR and Backup applications.

TCP\IP and general networking including DNS, DHCP and S/FTP.

3+ years’ experience with Microsoft Office 365 administration.

3+ years’ experience with IAM related technologies e.g. SSO, MFA.

3+ years’ experience with platform security and devices e.g., E-mail\Spam

filters, Firewall and Wireless APs.

Experience of remote management, MDM - Microsoft Intune, SCCM.

Experience of incident management and can lead on service desk escalations.

Ability to successfully manage and deliver multiple concurrent workstreams,

liaising effectively with other teams and business units where required.

Experience liaising with vendors and researching new technologies.

Experience & Qualifications

Essential

A Microsoft Windows (Server and/or Client) certification or relevant

demonstrable experience to cover required competencies.

Non-entry level Microsoft Azure or AWS certification or have relevant

demonstrable experience.

ITIL qualified or have relevant demonstrable practical experience.

Desirable

Experience with Linux and container technologies.

Experience with Polycomm and AV technologies.

Experience with Fortigate VPNs and firewalls.

Experience of multi-site networking and HA.

Experience of one or more from FocalPoint, Uniflow, AWS, AKJ/Aurora Affinity

and Autotask.

Experience of working in a regularly audited environment.

Apply Now

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Solid solutions for a dynamic world

About us

A brief history

Purpose

Why we exist

Vision

Where we want to be

Mission

How we will achieve our vision:

Your Benefits

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