Complaints handler Work, Jobs (with Salaries)

Complaints Handler
Wealthify Ltd —Penarth
- £27,000 - £30,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- Organisational skills
- Free parking
- Flexible schedule
Quick apply
Learner Retention Executive
Tempdent —Remote
- £28,000 - £30,000 a year
- Part-time
- Remote
- Communication skills
- Annual leave
Quick apply
7d
Home Claims Handler - Scoping Specialist
Hastings Direct —Leicester
- Weekend availability
- Hybrid work
- Communication skills
- Life insurance
- Referral programme
Complaints Handler - 12 month FTC
Chetwood Bank —Wrexham
- £29,870 a year
- Full-time
- Hybrid work
- Analysis skills
- Financial services
- Communication skills
Quick apply
Home Claims Handler
Allianz —Birmingham
- £26,477 a year
- Full-time
- Hybrid work
- Customer service
- Organisational skills
- Communication skills
- Employee discount
4d
Senior Industrial Disease Handler
Capita —Remote
- Full-time
- Remote
- Mentoring
- IT
- Communication skills
Complaints Handler
Go Car Credit —Warrington
- From £29,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Analysis skills
- Organisational skills
- Free parking
- Annual leave
Quick apply
11d
DA Complaints Handler- 6 month FTC
Great Lakes Insurance SE —London
- Temporary
- Hybrid work
- School
Resolution Case Handler
Sopra Steria —Durham
- £26,536 a year
- No weekends
- Communication skills
- Annual leave
5d
Subsidence Claims Handler
Trinity Claims —Tonbridge
- £30,000 - £35,000 a year
- Remote
- Customer service
- Organisational skills
- Construction experience
- Free parking
- Annual leave
Quick apply
5d
Complex Loss Handler - Home Claims
Hastings Direct —Leicester
- Full-time
- Hybrid work
- Construction experience
- Annual leave
Claims Recovery Handler
Hastings Direct —Bexhill
- From £28,800 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Access
- Life insurance
- Referral programme
Customer Resolutions Team Manager
ArvatoConnect —Datchet
- £34,696 a year
- Full-time
- Hybrid work
- Microsoft Office
- Continuous improvement
- Financial services
13d
Credit Hire Claims Handler
1010 Solutions —Birmingham
- Up to £30,000 a year
- Full-time
- Organisational skills
- In-person
- Communication skills
Quick apply
Technical Claims Handler
Reynolds Porter Chamberlain —Bristol
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Property Claims Handler
Integra Insurance Solutions Ltd —Leeds
- £28,000 - £32,000 a year
- Full-time
- Customer service
- In-person
- Communication skills
- Health & wellbeing programme
- Life insurance
Quick apply
14d
Technical Home Claims Handler
Hastings Direct —Leicester
- Full-time
- Hybrid work
- Organisational skills
- In-person
- Communication skills
- Annual leave
6d
Account Handler
NFP Corp —Birmingham
- Full-time
- Hybrid work
- Sales
- Computer literacy
- Organisational skills
- Annual leave
- Employee discount
Claims Team Leader
Tesco Insurance —Newcastle upon Tyne
- £33,040 - £41,300 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
10d
Training Manager, Targeted Intercept Operations
National Crime Agency —London
- £4,218 - £55,575 a year
- Full-time
- Hybrid work
- Presentation skills
- Travel
- In-person
- Annual leave

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Complaints Handler

Wealthify Ltd -
Penarth

Quick apply

Job details

Full-time
£27,000 - £30,000 a year

Benefits

Free parking
Company pension
Private medical insurance
Flexible schedule

Qualifications

Microsoft Word
Microsoft Outlook
Complaint handling
Organisational skills
Communication skills
Time management

Full job description

Wealthify – Complaint Handler

Welcome to Wealthify: an ambitious, multi-award-winning, online saving and investing service. Based in Penarth, Wales, we want to inspire anyone to build their future wealth, by making it easy for people to do more with their money.

Our team is engaging, inquisitive, and inclusive, reflecting many different backgrounds and beliefs. We’re growing rapidly, which is why we're looking for talented, purpose-driven people who want to use and develop their skills to deliver an awesome experience to our customers.

And if that sounds like you, why not read more below?

The Role

As a Complaint Handler, you will play a vital role in ensuring that customer complaints are resolved promptly, efficiently, and to the highest standards to deliver good customer outcomes. You will be responsible for managing the day-to-day complaint resolution process, ensuring our customers receive a fair, transparent, and empathetic service.

Key Responsibilities:

Manage formal complaint handling for the company across all its products, ensuring timely and satisfactory resolution.
Investigate complaints thoroughly, gathering relevant information and communicating clearly with internal stakeholders and external partners.
Identify the root causes of individual complaints and highlight potential risks or improvement areas to senior team members.
Act as an advocate for the customer, ensuring their concerns are fully understood and addressed appropriately.
Follow established procedures and protocols for handling complaints effectively and efficiently.
Contribute to the continuous improvement of the complaint handling process to enhance customer satisfaction.
Accurately record complaint data to assist management with trend analysis and regular reporting.
Ensure full compliance with FCA regulations, DISP rules, Consumer Duty standards, and internal policies throughout the resolution process.
Foster a culture of empathy, professionalism, and customer-centricity within the wider customer service team.

What we’re looking for

We value simplicity, communication, teamwork, trust, and confidence. These core values are what make us tick and keep us all on the same page; not just with how we work individually, but how we engage with each other and the service we offer.

2 years proven experience within a complaint handling role.
A good understanding of FCA regulations, DISP rules, and Consumer Duty guidelines.
Excellent communication and interpersonal skills, with the ability to interact effectively and clearly with customers and colleagues.
Strong problem-solving abilities and great attention to detail.
The ability to remain calm and composed under pressure and to handle challenging situations with empathy and professionalism.
Proficiency in using software applications and tools for tracking and logging customer information.
Good organisational and time management skills, with the ability to prioritise tasks effectively.
A strong commitment to upholding our values and delivering the highest standards of service to our customers.

Benefits:

What we give you in return:

Competitive salary: £27,000–£30,000 (depending on experience).
24 days holiday a year – plus bank holidays (you will earn an extra day holiday for each full year you’re with us, up to 28 days)
Flexible/Hybrid working
Flexible working hours in line with business needs

And we have plenty of perks too!

Annual discretionary bonus which is linked to both the company and individual performance.
Private Medical Insurance
Half a day off on your birthday
Death in Service Cover (X3 your annual salary)
Income Protection Insurance
Company Pension Plan - up to 6% Matched contributions
Free office gym
Free parking nearby

Work Location: In person

Quick apply

Refine Your Search

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