Who We Are:
ComXo is an industry leader in transformational switchboard and business support services that provide world class client experiences, during every call, communication and transaction.
We've refined ‘exceptional call experience’ over the past 36 years, combining our knowledge, expertise, creativity and passion to deliver great business communications for today’s agile and dynamic workplace. We handpick our team members for their amazing approach and attitude, who will go above and beyond when needed to make sure your business shines during every call.
Job Overview:
We are seeking an energetic and detail-oriented L&D Training Manager to lead our Training function and build a culture where learning drives exceptional client experience.
You'll own the end-to-end learning and development cycle - designing, delivering and continuously improving training that's aligned to out business strategy and the needs of every team.
Key Responsibilities:
- Lead the training team responsible for onboarding, developing new joiners and supporting every department.
- Own the end-to-end design, delivery and facilitation of workshops, team away-days and meetings.
- Maintain the Learning Management System (LMS) and authoring tools.
- Oversee the effective delivery of external training providers.
TRAINING
- Role-model a culture of learning and high performance across the business.
- Publish a monthly calendar of workshops and guided learning hours, underpinned by an annual training matrix.
- Design and deliver imaginative learning solutions with subject-matter experts across the business.
- Deliver workshops spanning sales technique, time management, wellbeing and induction.
- Provide bespoke training consultancy to clients as required.
- Create and embed an effective Personal Development Plan structure and process. Partner with external providers to build and run internal qualification schemes.
- Offer 1:1 coaching across the business to lift performance.
TEAM MANAGEMENT
- Monitor training and coaching outputs, and report on return on investment.
- Review and support the team's initiatives, keeping them aligned to business strategy.
- Stay close to internal change and maintain strong organisational knowledge of every team.
LMS MANAGEMENT
- Manage the LMS day to day — content, users, completion reporting and account ownership.
- Create engaging e-learning using Articulate (Storyline & Rise). Drive engagement across the business through the LMS.
- Track annual compliance training in line with ISO guidelines.
- Build and maintain tailored learning pathways, from onboarding to team- and skill-specific journeys.
- Share weekly and monthly reports on completions, KPIs and learner engagement.
CLIENT-FACING
- Meet with clients and support stakeholders during visits.
- Run and support live system demonstrations in the demo suite.
- Represent ComXo at networking and supplier events
What You Will Bring:
- Proven experience in designing and delivering training programs in a fast-paced environment.
- Strong proficiency with Microsoft Suite, Learning Management Systems (we use Learning Pool) and Articulate Storyline & Rise software (or equivalent authoring tools).
- Demonstrated ability to teach complex concepts clearly and engagingly across diverse audiences.
- Excellent communication skills with a talent for presenting information confidently and persuasively.
- Familiarity with virtual training tools and techniques to foster interactive learning experiences.
- Recognised training and coaching qualification - TAP preferred.
Further Details:
Location - based at our Datchet office (SL3 9ER)
Hours - Full-Time 37.5 hours from 9am to 5:30pm (Monday to Friday)
Potential for hybrid working following passing probation.
Start Date - ASAP
Join us as an L&D Training Manager to inspire growth, elevate skills, and make a lasting impact on our organisation’s success!
Please note if successful in the recruitment process, the employment will be subject to 10 years of references history, proof of education certificates, DBS check, financial adversity and sanctions checks which will be completed upon offers.
Equality and Diversity at ComXo
At ComXo, we are committed to creating a workplace where everyone feels valued, respected, and empowered to thrive. We celebrate diversity in all its forms and are proud to be an equal opportunity employer. We welcome applications from individuals of all backgrounds, experiences, and identities, including but not limited to race, ethnicity, gender, age, disability, sexual orientation, and religion.
We believe that a diverse and inclusive team drives innovation, fosters creativity, and strengthens our ability to serve our clients. If you require any adjustments during the recruitment process, please let us know — we’re here to support you.
Further information can be found in our Equality & Diversity Policy which is available on request.
Pay: £40,000.00-£46,000.00 per year
Benefits:
- Company pension
- Free parking
- Health & wellbeing programme
- Referral programme
- Work from home
Application question(s):
- When are you available to start working?
- What Learning Management Systems do you have experience using?
- Have you worked in a similar role and if so, for how long?
Work Location: In person
