Head of customer service Work, Jobs in Beccles, Sfk (with Salaries)

Customer Service Manager - Rackheath
Angling Direct —Rackheath
- From £40,000 a year
- Continuous improvement
- Team management
- Leadership
Quick apply
Team Member
KFC —Stockton
- Up to £12.21 an hour
- Full-time
- Restaurant
- Employee assistance programme
- Employee discount
1d
Administration Assistant
Park Holidays UK —Lowestoft
- £15,862.08 a year
- Part-time
- Microsoft Word
- Microsoft Excel
- Administrative experience
- Employee assistance programme
- Employee discount
12d
Property Manager
LRG —Norwich
- Up to £27,500 a year
- Monday to Friday
- Organisational skills
- Communication skills
- Time management
- Employee discount
Quick apply
11d
FOH Supervisor/Assistant General Manager
The Kings Head Inn, Brooke —Norwich
- From £14 an hour
- Full-time
- Hospitality
- Management
- Inventory control
- Free parking
Quick apply
Commercial Portfolio Manager
GreatYarmouthBoroughCouncil —Great Yarmouth
- £52,413 - £56,475 a year
- Call to connect
- Hybrid work
- Management
- Customer service
- Organisational skills
3d
Emergency Call Handler - Nights
Careline365 —Norwich
- £13.31 an hour
- Full-time
- Hybrid work
- Customer service
- Employee assistance programme
- Employee discount
3d
Trainee Property Manager
LRG —Norwich
- £25,000 - £26,000 a year
- Monday to Friday
- No experience needed
- Organisational skills
- Communication skills
- Employee discount
Quick apply
1d
Cook
KFC —Stockton
- Up to £12.71 an hour
- Full-time
- Serving
- Cooking
- Restaurant
- Employee assistance programme
- Employee discount
1d
Business Development Coordinator
Moore Networking Ltd —Norwich
- £29,000 a year
- Full-time
- CRM software
- Computer literacy
- Research
Quick apply
5d
Grounds and Siting Manager
Haven —Great Yarmouth
- Weekend availability
- Customer service
- Organisational skills
- Budgeting
- Employee discount
Quick apply
5d
Customer Delivery Driver
ASDA —Great Yarmouth
- £13.10 an hour
- Weekend availability
- Customer service
- Communication skills
- Annual leave
- Employee assistance programme
5d
Part-Time Customer Service Advisor
RCP Parking Ltd —Norwich
- £13.64 an hour
- Part-time
- Microsoft Word
- Customer service
- Administrative experience
- Free parking
- Health & wellbeing programme
Quick apply
3d
Cost Controller
Framatome —Sizewell
- Full-time
- Master's degree
- Annual leave
- Employee assistance programme
Quick apply
IT Service Desk Lead
Cotswold Company —Norwich
- Up to £35,000 a year
- Full-time
- Hybrid work
- Customer service
- Travel
- SharePoint
1d
Head Receptionist
Vets4Pets/Companion Care —Norwich
- £13.50 an hour
- Part-time
- Management
- Front desk
- Communication skills
- Employee discount
Finance Assistant
NANSA —Norwich
- £14.46 an hour
- Part-time
- Hybrid work
- Microsoft Excel
- Customer service
- Analysis skills
Quick apply
4d
Sous Chef
White Hart Blythburgh —Halesworth
- £34,000 - £36,000 a year
- Part-time
- Supervising experience
- Organisational skills
- Cleaning
- Employee discount
- Flexible schedule
Quick apply
3d
Customer Service Advisor
Angling Direct —Rackheath
- £13.21 an hour
- Full-time
- Hybrid work
- Computer literacy
- Conflict management
- Computer skills
Quick apply
Customer Contact Advisor - Norse Care
Norse Group LTD —Norwich
- £26,000 - £29,000 a year
- Full-time
- CRM software
- Organisational skills
- Café
- Annual leave
14d

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Customer Service Manager - Rackheath

Angling Direct -
Rackheath

Quick apply

Job details

From £40,000 a year

Qualifications

Live chat
Zendesk
Continuous improvement
Continuous improvement cycles oversight
Team management
Customer interaction
Leadership
Operations leadership experience

Full job description

Customer Service Manager - Hybrid | Head Office, Rackheath, Norwich | Experienced people leader role I Salary £40k+

Do you have what it takes to lead the future of customer experience at Angling Direct?

At Angling Direct, we are on an exciting journey as the UK’s leading specialist fishing tackle retailer and a growing omnichannel business across the UK and Europe.As we continue to expand, we're investing in our customer experience and looking for an experienced Customer Service Manager to lead our customer contact operation, develop our team and help shape the future of customer service across the business.

This is a fantastic opportunity for an experienced customer service or contact centre leader who thrives in a fast-paced environment and understands the importance of delivering exceptional customer experiences across every customer touchpoint.

You'll be responsible for leading a multi-channel customer service team, ensuring customers receive knowledgeable, timely and professional support via telephone, email, live chat and digital channels. At the same time, you'll help drive continuous improvement, modernise processes and make greater use of data, automation and AI-enabled solutions to improve efficiency and customer satisfaction.

The Opportunity

This is a highly visible leadership role with real ownership and influence.

You'll be responsible for the day-to-day management of the customer service operation, ensuring service levels, response times, quality standards and customer satisfaction targets are consistently achieved. You'll coach and develop your team, manage performance, oversee escalations and create a positive culture focused on accountability, service excellence and continuous improvement. Beyond daily operations, you'll act as the voice of the customer across Angling Direct, working closely with Ecommerce, Technology, Marketing, Retail Operations, Warehousing and Logistics to identify opportunities to improve the customer journey and support business growth.

What You’ll Be Doing

Lead, coach and develop a high-performing Customer Service team
Build a positive, accountable and customer-focused team culture
Oversee the day-to-day running of the team, including workload management, priorities, rotas, performance, quality and escalations
Improve customer satisfaction, response times, service levels and quality standards
Use data, insight and customer feedback to identify trends, root causes and improvement opportunities
Own and optimise customer service platforms, including Dixa, Zendesk or similar customer service technologies
Identify opportunities to improve efficiency through automation, self-service and smarter workflows
Act as the voice of the customer across the business, influencing improvements to the wider customer journey
Partner cross-functionally with teams across Ecommerce, Technology, Marketing, Retail, Warehousing and Logistics.

What We’re Looking For

We are looking for a confident and credible customer service leader who can balance hands-on operational management, people leadership and continuous improvement. You may already be leading a customer service, contact centre or customer experience function within retail, ecommerce, consumer goods or another fast-paced customer-facing environment, with proven experience of running a team and managing day-to-day service delivery.

You will bring professionalism, strong leadership skills, a practical and improvement-focused mindset, and the ability to turn customer insight into meaningful action. Experience using customer service platforms such as Dixa, Zendesk or similar systems is important, alongside confidence using reporting tools, automation or AI-enabled support solutions to improve service quality and efficiency.

Why Join Angling Direct?

Join the UK’s leading specialist fishing tackle retailer
Be part of a growing omnichannel business with ambitious plans across the UK and Europe
Shape and modernise a key customer-facing function
Work in a role with real ownership, visibility and influence
Use customer insight, technology and innovation to make a measureable impact
Join a passionate, knowledgeable and customer-focused business where your leadership can make a genuine difference.

Ready to Lead the Next Stage of Our Customer Experience?

If you are an experienced customer service leader who can inspire a team, drive performance and help shape a modern, customer-first service operation, or know someone who is, we would love to hear from you.

Apply today and help us deliver exceptional experiences for every Angling Direct customer.

Closing date for applications: 31 July 2026

Quick apply

Refine Your Search

head of customer service jobs in beccles, sfk

Customer Service Manager - Rackheath

Team Member

Administration Assistant

Property Manager

FOH Supervisor/Assistant General Manager

Commercial Portfolio Manager

Emergency Call Handler - Nights

Trainee Property Manager

Cook

Business Development Coordinator

Grounds and Siting Manager

Customer Delivery Driver

Part-Time Customer Service Advisor

Cost Controller

IT Service Desk Lead

Head Receptionist

Finance Assistant

Sous Chef

Customer Service Advisor

Customer Contact Advisor - Norse Care

I want to receive the latest job alerts for head of customer service in beccles, sfk

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