Customer support & client services managers Work, Jobs in Smethwick, Wmd (with Salaries)

Customer Service Manager
Culligan UK limited —Wolverhampton
- £35,000 - £42,000 a year
- Full-time
- Customer service
- Continuous improvement
- Training & development
- Free parking
- Employee assistance programme
Quick apply
11d
Helpdesk Team Leader
Equans —Birmingham
- £26,500 - £27,975 a year
- Full-time
- Mentoring
- Organisational skills
- IT
- Annual leave
- Employee assistance programme
5d
Helpdesk Team Leader
Emcor —Nechells
- £34,280 a year
- Overtime
- Computer literacy
- Communication skills
- Employee assistance programme
- Referral programme
Quick apply
Head of Branch Support
Helping Hands —Alcester
- Up to £75,000 a year
- Hybrid work
- Customer service
- Leadership
- Communication skills
Quick apply
Customer Service Supervisor
Staffordshire County Council —Stafford
- £30,024 - £33,699 a year
- CRM software
- Management
- Customer service
5d
Marcus by Goldman Sachs, Customer Operations Manager, Associate, Birmingham
Goldman Sachs —Birmingham
- Full-time
- Continuous improvement
- Team management
- Mentoring
- Employee assistance programme
Customer Support Manager
Taylor Wimpey —Solihull
- Communication skills
- Annual leave
- Employee discount
12d
Customer Service Team Leader
Burbage Custom Windows —Hinckley
- From £29,500 a year
- Full-time
- Microsoft Excel
- Customer service
- ERP systems
- Free parking
- Health & wellbeing programme
Quick apply
4d
Customer Service Controller
Stone Hardy —Oldbury
- £27,000 - £30,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee discount
- Life insurance
Quick apply
3d
Pensions Administration Manager
Hymans Robertson LLP —Birmingham
- £50,000 - £63,000 a year
- Full-time
- Hybrid work
- English
- Leadership
- Communication skills
Quick apply
2d
Lead Relationship Manager
National Grid —Warwick
- £55,000 - £65,000 a year
- Hybrid work
- CRM software
- Salesforce
- Supervising experience
- Life insurance
5d
Quality Coach
Consumer Council for Water —Birmingham
- £35,017 a year
- Full-time
- Hybrid work
- Analysis skills
- Presentation skills
- Continuous improvement
- Annual leave
10d
Service Delivery Manager
Cox Automotive —Coventry
- £40,000 a year
- Full-time
- Customer service
- Employee discount
Tyre Solutions Lead
RAC —Walsall
- Communication skills
Sr. Supervisor Customer Success
Align Technology —Birmingham
- Full-time
- Management
- Bachelor's degree
- Organisational skills
- Employee discount
Quick apply
5d
Service Desk Manager
ParentPay Group —Coventry
- Full-time
- Hybrid work
- Continuous improvement
- Leadership
- Communication skills
11d
Team Leader
Gallagher —Brierley Hill
- Communication skills
- Employee stock purchase plan
- Life insurance
14539 –Central Support Team Lead | Telford, England (Onsite)
Kelly Services Internal —Telford
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Marcus by Goldman Sachs, Team Leader, Analyst, Birmingham
Goldman Sachs —Birmingham
- Full-time
- Customer service
- Banking
- Employee assistance programme
13d
Marcus by Goldman Sachs, Workforce Analyst, Birmingham
Goldman Sachs —Birmingham
- Full-time
- Microsoft Excel
- Communication skills
- Banking
- Employee assistance programme

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customer support & client services managers jobs near smethwick, wmd

Customer Service Manager

Culligan UK limited -
Wolverhampton

Quick apply

Job details

Full-time
£35,000 - £42,000 a year
11 days ago

Benefits

Free parking
Cycle to work scheme
Company pension
Employee assistance programme
Employee discount
Sick pay
On-site parking

Qualifications

Dashboard visualisation
Resource allocation planning
Customer service
Stakeholder liaison
Internal department liaison
Performance management
Quality assurance
Continuous improvement
Continuous improvement cycles oversight
Risk management
Operational strategy development
Professional development mentoring
Training & development
Root cause analysis
Team motivation leadership
Communication skills
Internal quality assurance

Full job description

We are looking for an experienced and motivated Customer Service Manager to lead, coach, and develop our team of Customer Service Team Leaders while taking ownership of the day-to-day operation of the Customer Service function.

As a key leader within the Customer Experience team, you will ensure the consistent delivery of high-quality customer service, operational excellence, and a positive, high-performing culture across multiple teams. You will translate strategic business priorities into effective operational delivery, ensuring service resilience, driving performance, and embedding continuous improvement.

Working closely with senior leaders and cross-functional teams, you will use data and insight to identify opportunities, influence decision-making, and improve both customer and colleague experiences. You will champion coaching and development, empowering Team Leaders to achieve their full potential while ensuring teams are engaged, motivated, and equipped to deliver outstanding service.

This role is ideal for an established leader or an ambitious individual ready to take the next step in their career. We are looking for someone who is passionate about developing people, delivering exceptional customer experiences, and driving operational excellence in a fast-paced environment.

Requirements

Key Responsibilities

1. Operational Leadership & Service Delivery

Own day‑to‑day operational performance across Customer Service queues, cases, and workloads.
Ensure Team Leaders maintain SLAs, backlog health, and throughput targets.
Monitor demand trends and respond rapidly to pressure points, reallocating resources as needed.
Lead daily operational huddles and weekly tactical planning meetings with Team Leaders.
Ensure escalations are handled efficiently and in line with documented processes.

2. Leadership of Team Leaders

Provide direction, coaching, and development support to all Customer Service Team Leaders.
Build a consistent leadership standard across the TL group, ensuring processes, ways of working, and quality expectations are applied uniformly.
Set clear expectations, empower decision‑making, and build a confident, capability‑led leadership team.
Conduct structured 1:1s, performance reviews, and regular coaching sessions with TLs.

3. Workforce, Resource & Capacity Management

Work closely with Resource and Insight Manager to ensure effective resource planning, forecasting, and allocation across all Customer Service teams.
Use data to optimise staffing and balance workloads.
Reduce operational risk through proactive resource planning and early identification of issues.

4. Quality, Process & Continuous Improvement

Ensure Team Leaders run consistent QA checks on all their team, with effective coaching and feedback loops across the departments.
Identify root causes of performance challenges, defects, and customer pain points.
Lead continuous improvement initiatives, working cross‑functionally with CX, Sales, Field Service, and Operational Excellence.
Ensure new processes or changes are embedded effectively within teams.

5. Communication & Alignment

Maintain structured communication channels between Customer Service, CX leadership, and other functions.
Ensure Team Leaders cascade clear messages, priorities, and expectations to their teams.
Translate business strategy into operational actions and measurable outcomes.
Provide concise, actionable insight to the Head of CX on risks, trends, and opportunities.

6. People Development & Culture

Develop leadership capability within the Team Leader group through structured coaching and development planning.
Role‑model Culligan values and foster a positive, inclusive, and engaged team culture.
Promote wellbeing, resilience, and safe working practices.
Support career pathways for future leaders, recognising and nurturing high‑potential talent.

7. Strategic Contribution

Support strategic planning for Customer Service through data, insight, and frontline intelligence.
Contribute to KPI design, reporting improvements, and operational dashboards.
Help shape future workflows, automation opportunities, training plans, and customer‑experience enhancements.

Skills & Experience

Essential

Strong experience leading leaders (Team Leaders/Supervisors) in a customer‑service or operational environment.
Excellent command of operational performance metrics and workforce planning principles.
Robust coaching skills with a track record of developing team capability.
Excellent communication skills with an ability to influence at multiple levels.
Strong problem‑solving and decision‑making abilities.
High level of organisational awareness and ability to coordinate across departments.

Desirable

Experience with Salesforce Service Cloud.
Experience in multi‑channel contact centre environments.
Exposure to continuous improvement methodologies.

Benefits

23 days' holiday + Bank Holidays
Company Pension scheme
Company Sick Pay (after qualifying period)
Cycle to Work scheme available
Employee rewards and discounts
Option to join Health Care Cash Plan
24/7 365-day access to Employee Assistance Programme through Health Assured
Access to on-going learning and development with our online learning platform
Free onsite parking
Life Assurance

Quick apply

Refine Your Search

customer support & client services managers jobs in smethwick, wmd

Customer Service Manager

Helpdesk Team Leader

Helpdesk Team Leader

Head of Branch Support

Customer Service Supervisor

Marcus by Goldman Sachs, Customer Operations Manager, Associate, Birmingham

Customer Support Manager

Customer Service Team Leader

Customer Service Controller

Pensions Administration Manager

Lead Relationship Manager

Quality Coach

Service Delivery Manager

Tyre Solutions Lead

Sr. Supervisor Customer Success

Service Desk Manager

Team Leader

14539 –Central Support Team Lead | Telford, England (Onsite)

Marcus by Goldman Sachs, Team Leader, Analyst, Birmingham

Marcus by Goldman Sachs, Workforce Analyst, Birmingham

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