Debt specialist Work, Jobs in Birmingham, Wmd (with Salaries)

Income & Financial Inclusion Officer
Trident Group —Birmingham
- £32,569.13 - £37,384.00 a year
- Full-time
- Presentation skills
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
11d
Intelligence Bureau Manager
Department for Work and Pensions —Birmingham
- £44,447 - £51,528 a year
- Overtime
- Hybrid work
- Presentation skills
- Travel
- Leadership
- Annual leave
- Employee assistance programme
13d
Family Money Management Adviser (Family MMA)
Citizens Advice —Kidderminster
- £24,055 - £26,076 a year
- Part-time
- English
- Organisational skills
- IT
Quick apply
Assistant Commercial Manager
Equans —Birmingham
- Full-time
- Hybrid work
- Business development
- Continuous improvement
- Travel
- Annual leave
- Employee assistance programme
21h
Portfolio Manager
Close Brothers —Birmingham
- Full-time
- Hybrid work
- Communication skills
- Time management
Chief Architect - NGET
National Grid —Warwick
- £78,000 - £110,000 a year
- Full-time
- Hybrid work
- Master's degree
- Bachelor's degree
- Travel
- Life insurance
Private Client Solicitor
Eventus Recruitment Group —Kidderminster
- £0.01 a year
- Hybrid work
- Financial services
- Communication skills
- Annual leave
- Employee assistance programme
Lead Early Years Educator
Early Years Alliance —Sandwell
- £17,043.13 - £17,173.13 a year
- Annual leave
- Employee assistance programme
Senior SuccessFactors Solution Architect
Capgemini —Birmingham
- Hybrid work
- Product management
- Mentoring
- Agile
Manager, Software Engineering
SugarAI —Solihull
- Full-time
- Management
- Software development
- AI
- Employee discount
Quick apply
Litigation Solicitor Director – Birmingham
Duncan Lewis —Birmingham
- Hybrid work
- Microsoft Office
- Business development
- Supervising experience
Collections Specialist
Mondelēz International —Birmingham
- Temporary
- Microsoft Excel
- Microsoft Office
- Analysis skills
Sr Treasury Specialist, EME & Africa (12 months FTC)
AGCO —Stoneleigh
- Hybrid work
- Management
- No experience needed
- Annual leave
- Work from home
1d
Administration Assistant - Fixed Term
Davies —Birmingham
- Full-time
- Customer service
- Computer literacy
- Data entry
- Employee assistance programme
- Employee discount
Quick apply
8d
Transfer Pricing Director - Debt Financing - Large Corporates
KPMG —Birmingham
- Part-time
- Business development
- Mentoring
Housing & Welfare Officer
Civic Recruitment Limited —Walsall
- £23.10 an hour
- Full-time
- Hybrid work
- Customer service
- Communication skills
Quick apply
5d
Account Handler
NFP Corp —Birmingham
- Full-time
- Hybrid work
- Computer literacy
- Organisational skills
- Computer skills
- Annual leave
- Employee discount
Regional Sales Administrator
Keyline —Birmingham
- Full-time
- Administrative experience
- Construction experience
Credit Portfolio Manager
OSB Group —Wolverhampton
- £60,000 - £70,000 a year
- Full-time
- Analysis skills
- Travel
- Communication skills
- Annual leave
Principal Associate - Real Estate Finance
Mills & Reeve —Birmingham
- Organisational skills
- Communication skills
- Banking

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debt specialist jobs near birmingham, wmd

Income & Financial Inclusion Officer

Trident Group -
Birmingham

Quick apply

Job details

Full-time
£32,569.13 - £37,384.00 a year
11 days ago

Benefits

Annual leave
Employee assistance programme

Qualifications

Stakeholder collaboration
Outbound debtor call management
Arrears management
Presentation skills
Account escalation for debt management
Tenancy sustainment support
Rent arrears recovery in social housing
Signposting to community resources
Communication skills

Full job description

VRF - 178439

Income & Financial Inclusion Officer - Birmingham

From £32,569.13 to £37,384.00 plus car allowance

37.5 hours per week - Permananet contract

7th August 2026

About the role

To support the Operations Manager - Income Services in delivering a high performing, customer focused income management service

To maximise and protect the organisation's income by delivering an effective income recovery service, ensuring the timely collection of rent, service charges and former tenant arrears, and taking appropriate enforcement action where required.

The postholder will be responsible for the proactive management of arrears cases, reducing debt, preventing income loss and delivering high levels of collection performance.

They will also support customers to maximise their income through welfare benefits advice, financial inclusion initiatives and referrals to specialist services, helping to sustain tenancies and improve financial resilience.

What you’ll be doing

Manage a designated caseload of rent accounts, ensuring arrears are identified, monitored and addressed promptly.

Deliver a customer-focused service, ensuring customers understand their responsibility to pay rent and are supported to prevent arrears from escalating.

Make regular contact with customers through telephone calls, correspondence, home visits and digital channels to maximise income collection and sustain tenancies.

Negotiate realistic and sustainable repayment arrangements, monitoring compliance and taking appropriate action where agreements are not maintained.

Take recovery action in accordance with organisational policies and procedures, including preparing and serving legal notices and progressing cases through the legal process where necessary.

Prepare cases for court and represent the organisation at hearings, ensuring compliance with relevant legislation and pre-action requirements.

Maintain up-to-date knowledge of welfare benefits, Universal Credit, welfare reform and income maximisation opportunities.

Identify customers experiencing financial hardship or vulnerability and provide appropriate support, advice and referrals.

Undertake financial assessments and develop sustainable solutions to improve financial resilience and tenancy sustainment.

Support customers to access welfare benefits, Discretionary Housing Payments, grants and other financial assistance.

Work closely with Housing Officers, the Tenancy Sustainability Officer, support teams and external agencies to sustain tenancies.

Identify vulnerabilities and safeguarding concerns and make appropriate referrals.

Who we’re looking for?

2+ years working in social housing income recovery.

Experience preparing and presenting court cases in the county court.

Experience working in a high‑volume, fast‑paced environment.

5 GCSEs including Maths and English or other relevant professional qualifications

Strong communication, interpersonal, negotiation, and decision-making skills.

Ability to manage conflicting priorities and work independently and as part of a team.

Reliable and punctual

Why join us?

This is not just a ‘job’ this is the feeling of knowing that you are part of something bigger and being able to go home each day with job satisfaction and pride in what is achieved by Trident Group every day.

Our purpose is putting people and communities at the heart of our services and the safe homes we provide. To deliver against our purpose we will be:

Trustworthy
Collaborative
Accountable
People Focused
Caring in all we do

The benefits

34 days annual leave, plus the option to purchase up to 5 additional days
A day off for your birthday
4 days off when you move home
Life assurance (3 x salary)
Employee Assistance programme & wellbeing programme
Flexible Working options
Learning & Development opportunities

Who we are?

Trident Group has over 60 years’ experience of delivering homes, services and innovation for up to 8,000 people in over 3,600 homes in some of the most disadvantaged communities in the Midlands. The Group employs more than 650 staff, works with volunteers and provides training places and apprenticeships for many more.

The Group consists of;

Trident Housing, which provides landlord services for the Group in respect of housing management and maintenance
Trident Reach, which is a registered care and support charity delivering trauma informed care and support services.

We celebrate Equality, Diversity, and Inclusion and as a trauma informed organisation we are continually striving to build a community where everyone feels valued, respected and equally guided by our beacon of hope.

As a Disability Confident Committed Employer, we have committed to:

ensure our recruitment process is inclusive and accessible
communicating and promoting vacancies
offering an interview to disabled people
anticipating and providing reasonable adjustments as required
supporting any existing employee who acquires a disability or long term health condition, enabling them to stay in work
at least one activity that will make a difference for disabled people

How to apply?

If you think this role is a good fit for you, click apply and upload your CV!

All applicants must provide their right to work documentation at interview stage, such as a valid passport which will be verified to check your eligibility to work and live in the UK.

As an organisation we do not offer visa sponsorships. Only applicants with existing right to work in the UK will be consdidered.

Relevant roles will be subject to a successful disclosure at an appropriate level from Disclosure and barring service (DBS).

We reserve the right to close this vacancy early should sufficient applications be received.

At Trident Group, we only consider agency introductions where a signed agreement is in place, and where the agency has been specifically contacted by a member of our People & Culture Team. We do not accept responsibility for any fees related to unsolicited or speculative CV submissions made directly to our employees or outside of the above.

Quick apply

Refine Your Search

debt specialist jobs in birmingham, wmd

Income & Financial Inclusion Officer

Intelligence Bureau Manager

Family Money Management Adviser (Family MMA)

Assistant Commercial Manager

Portfolio Manager

Chief Architect - NGET

Private Client Solicitor

Lead Early Years Educator

Senior SuccessFactors Solution Architect

Manager, Software Engineering

Litigation Solicitor Director – Birmingham

Collections Specialist

Sr Treasury Specialist, EME & Africa (12 months FTC)

Administration Assistant - Fixed Term

Transfer Pricing Director - Debt Financing - Large Corporates

Housing & Welfare Officer

Account Handler

Regional Sales Administrator

Credit Portfolio Manager

Principal Associate - Real Estate Finance

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