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Part Time Travel Trade Executive (Fixed Term Contract)

TodayTix Group
London

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Job details

Part-time
£14 an hour

Qualifications

Customer service
B2B
Communication skills

Full job description

About TodayTix Group:

TodayTix Group (TTG) is the global e-commerce leader for cultural experiences, designing frictionless discovery and purchase journeys through innovative product design and industry-leading technology. Our portfolio of brands––including TodayTix, New York Theatre Guide, London Theatre, Show-Score, Arthouse, Arthouse London, and Secret Cinema––connects millions of customers with the best in live entertainment.

Powered by vast data and insights, TTG helps theatres, producers, and cultural institutions reach highly engaged audiences and unlock meaningful revenue, transforming how tickets are sold across the world.

In 2025, TTG entered a new chapter as part of MARI, the global events and experiences company powering world-defining live experiences. Together, we’re expanding our reach, deepening our impact, and accelerating a shared vision to redefine the event lifecycle through seamless discovery, purchase, and engagement.

Life at TodayTix Group

We thrive in a nimble, growth-oriented environment where adaptability, curiosity, and a bias toward action help us stay ahead of the curve. We move quickly, iterate often, and expect everyone to take ownership of their impact - because we're building the future of live events, and there’s no script for what comes next.

New joiners are set up for success with a 90-day onboarding journey, complete with clear goals and measurable milestones. We believe feedback fuels growth, so we hold twice-yearly performance reviews focused on impact and development.

Above all, you’ll be working alongside a team of collaborative, passionate, and kind humans - people who love theatre and live experiences, and who support each other just as much as they challenge each other to do great work.

We are seeking outstanding applicants of all backgrounds to join our team to bring new voices, talent, and perspectives to the table. We encourage all to apply.

About the Role:

We're looking for a reliable, people-oriented individual to join our B2B team on a part-time basis.

You'll be the weekend point of contact for our network of concierge agents and B2B partners — processing bookings for theatre tickets and attractions, handling incoming calls, and ensuring every partner interaction reflects the high standard of service we're known for. This is a great fit for someone who's calm under pressure, has strong telephone instincts, and takes genuine pride in getting the details right.

Please note: this is a remote, fixed-term contract (12 months) and qualified candidates must be based in the greater London area. The shift is 4 hours every Saturday, 14:00–18:00. Initial training will take place both onsite and remotely during the week for the first two weeks.

The hourly rate for this opportunity is £14 per hour.

What Success Looks Like:

Partner Experience Concierge agents and B2B partners consistently receive responsive, accurate, and professional service on Saturdays.
Booking Accuracy Bookings are processed correctly across all systems with minimal errors and smooth supplier coordination.
Product Confidence Strong working knowledge of our full range of shows and attractions, applied naturally in every partner interaction.

What You’ll Do:

Build and maintain relationships with concierge agents, servicing their booking requests primarily via telephone
Process bookings accurately across online and offline systems
Liaise with our supplier network to ensure seamless fulfilment of partner requests
Respond to partner queries with professionalism and care
Share relevant partner feedback with the Trade Manager to support ongoing service improvements
Maintain strong product knowledge across our full range of shows and attractions

We're Looking for Someone With:

Previous customer service experience; travel trade knowledge a strong plus
Excellent attention to detail and ability to manage multiple tasks independently
Strong communication skills — written, verbal, and a confident telephone manner
A proactive, positive attitude and genuine team-player instincts

TodayTix Group is proud to be an equal opportunity employer, committed to fostering a workplace that celebrates diversity and inclusion. We welcome candidates of all backgrounds and do not discriminate based on race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital or veteran status, pregnancy, disability, or any other characteristic protected by law. We are also committed to providing reasonable accommodations for applicants and employees based on their religious practices, mental health, or physical needs.

TTG is dedicated to conducting all aspects of our business ethically and with integrity, in full compliance with the UK Modern Slavery Act 2015. TTG maintains a zero-tolerance approach to modern slavery, human trafficking, forced labour, and any form of exploitation. We extend these high standards to all employees, contractors, partners, and suppliers. Everyone working with or on behalf of TTG must ensure that our operations and supply chains remain free from any practices that could constitute modern slavery or human trafficking.

For information on our UK Privacy policy, click here.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Apply Now

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